ChemLinked (Food) Customer Satisfaction Survey

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ChemLinked appreciates you for letting us know about your experience with us. This survey should take you about 5 - 10 minutes to complete. We are dedicated in providing quality service to meet your expectation. And your candid feedback is always critical to our focus on continuous improvement.    

 

Note: Please answer some of the questions below by selecting the appropriate rating from 1-10. Hopefully all questions will be relevant to your experience of our web and services.

 

                             
*1.
Overall, how well does ChemLinked (Food) meet your needs? (On a scale of 1 to 10, where 1=Not at all and 10=Extremely well):
*2.
Please rate each of the following aspects regarding our website performance (On a scale of 1 to 10, where 1=Very Dissatisfied and 10=Very Satisfied) 
3.
Except for PC, how is your experience when browsing our website using mobile devices? (Such as iPad, smartphone etc.) (On a scale of 1 to 10, where 1=Very Dissatisfied and 10=Very Satisfied)
Please skip this question if you have never used Chemlinked on mobile devices.
*4.
How did you rate the following aspects related to our customer service? (On a scale of 1 to 10, where 1=Very Dissatisfied and 10=Very Satisfied):
*5.
Which of the channels below do you usually learn our updates from? 【Multiple】
*6.
Please rate each of the following aspects regarding the resources on our web (On a scale of 1 to 10, where 1=Very Dissatisfied and 10=Very Satisfied):
12345678910
Timeliness of the Update
Abundant Content
Accuracy and Reliability
Easy to Understand
*7.
How did you rate the following aspects regarding each column on our web? (On a scale of 1 to 10, where 1=Not useful and 10=Very useful) 
8.
If you have attended our webinars before, please rate your satisfaction with our webinars (On a scale of 1 to 10, where 1=Strongly disagreement and 10=Strongly agree):
Please skip this question if you have never attended our webinars before.
12345678910
The webinar topics well met my needs
I always launched into the webinar smoothly
The Go-to-Webinar system worked well
The sound quality of the webinar was always good
The duration of the webinar was sufficient for the material covered
The webinar efficiently solved my problems
*9.
If you have taken either of our services below, how did you rate it? (On a scale of 1 to 10, where 1=Very Dissatisfied and 10=Very Satisfied). Please click "N/A" if you do not take any of them before.
12345678910N/A
Online membership service
Consultation service
On-demand translation service
Sponsorship/Advertisement service
Media cooperation
*10.
Please rate each of the following aspects regarding the food membership service we provide (On a scale of 1 to 10, where 1=Very Dissatisfied and 10=Very Satisfied):
12345678910
Good Quality Content
Clear Description
Reasonable Price
Sufficient Membership Type
*11.
Would you like to become one of our below partners? 【Multiple】
*12.
How likely is that you would recommend our website to a friend or colleague? (where 1 = not at all likely & 10 = extremely likely):
*13.
What other similar service providers will you consider before choosing us?
*14.
Is there an un-addressed need that we should focus on? If yes, please specify.
*15.
Please leave your contact information (through which we can send you the reward)
Name
Company
Email
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