Service satisfaction consultation/航班服务满意度咨询

*1.

Please tell us your identity
请告诉我们您的身份

Flight crew/机组成员
FOC& ground management Dept./FOC&地面团队

*2.

Please tell us the flight number/registration.
请告诉我们下列问题对应的航班号/飞机注册号，谢谢

*3.

Please tell us the related airport for the feedback.
请告诉我们下列反馈发生在此航班涉及的哪个机场？

机场名或四字码(Note: The airport name or ICAO code)

*4.

First of all, please evaluate the whole feeling that this service brings to you?
首先，请评价一下本次服务为您带来的整体感受如何？

Very Dissatisfied非常不满意
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Very Satisfied非常满意

Thank you for your participation, please continue to fill in the following topics, so that we can get a deep understanding of your ideas.
感谢您的参与，如有可能请继续填写后面的题目，让我们能够深刻了解到您的想法。

What is the response speed of our OPS team?
我们的OPS团队的响应速度如何？

Satisfied满意
Fair to middling还可以
Slow有些慢
Be hard to bear难以忍受

How does the OPS team respond to your needs and inquiries?
OPS团队对于您的需求和问询的回复质量如何？

Effective and accurate 有效并准确
Fair to middling 还可以
Occasionally wrong, but not related to important matterS 偶尔有误但不涉及重要事项
There are serious errors and problems. 存在严重差错及问题
Please provide a brief description.
如可能，希望您简单叙述一下

What services we need to improve? [Multiple-choice question]
您认为我们在哪些服务项目中应该进行整改提升？【多选题】

Crew and catering service quality. 机组及配餐服务质量
Dispatch service 航务类服务质量
Oil service 油料服务质量
Passenger service quality 旅客服务质量
Other 其他
Please supply the service that you care about.
请简单叙述您在意的服务项目

How about the attitude and appearance of our on-site personnel?
我们的现场服务人员的态度与仪表如何？

Outstanding 优秀
Same as 一般
Not as good as other institutions 不如其他机构
Please let us know the name of the agent you like.
方便的话请告知您喜欢的代理机构名称。
Very bad 非常糟糕

Do our on-site personnel solve the problem you requested?
我们的现场服务人员是否站在您所代表的机构角度解决问题？

Yes 是的
Although the understanding is not enough, but he is trying. 虽然默契度不够，但他在努力
Not exactly. Shirk some responsibility. 不完全是，会推卸一些责任
Disappointed 令人失望

10.

Are our on-site personnel professional enough?
我们的现场服务人员是否足够专业？

Yes 是的
Yes, but not perfect. 还可以，但不完美
A little bit inadequate, but a good attitude. 略有不足，但态度良好
Full of mistakes or bad attitudes. 错误百出或态度恶劣

11.

Please give us specific suggestions for improvement, your suggestions are very important to us.
如果可以，请您给出我们具体的改进建议，您的建议对我们非常重要！

*12.

Please leave your contact information, so we could reply to your feedback and express our gratitude to you.

还请留下您的联系方式，以便我们对您提出的问题进行反馈并向您表达谢意。

Email add./邮箱地址：

Thank you for taking your time to provide valuable advice, and make us better!
We hope,we can provide better service for you in the future!
感谢您在百忙之中为我们的服务质量提升提供宝贵意见。
希望我们能够在今后为您提供更好的服务，让您满意！