维苏威客户满意度调查表

By the end of 25th July 2018

截止2018年7月25日
* How long have you been a customer of Vesuvius?
您成为维苏威客户多久？
The name of the steel plant that you work for
您所服务的钢厂名称
Optional 选填项
* Q1. Which of the following types of products and services do you currently purchase from Vesuvius? (READ LIST. ACCEPT MULTIPLE.)
目前您从维苏威购买哪些产品/服务（请看以下产品列表，可多选） 【最少选择1项】
  • VisoTM Isostatically pressed alumina graphite and VAPEXTM extruded clay graphite products, VisoTM（等静压连铸三大件产品）和VAPEXTM（挤压成型连铸三大件产品）
  • Slide-gate Refractories滑板耐材
  • Temperature measurement and RADARTM 温度测量和RADARTM钢包下渣检测系统
  • Fluxes,  MetallurgicaTM 结晶器保护渣和中间包覆盖剂
  • Purging systems 透气系统和耐材
  • Flow Control devices 钢流控制系统和设备，包括SERTTM和AVEMISTM在内的中间包和结晶器液位控制的滑动机构和塞棒机构等
  • Water modelling, CFD simulation services for steel making 炼钢过程中的物理模型和计算机模型的模拟
  • Refractory solutions for stack, cast house, and iron ladle高炉修补方案、高炉出铁口炮泥、铁水包工作衬
  • Refractory solutions for BOF, EAF, ladle, and tundish转炉、电炉、钢包、中间包用定型、不定型耐火材料（中间包稳流器等）
Q2. How important to the success of your business is each of the following factors? Use a four-point scale where 4 equals extremely important and 1 equals not important. If you are not involved with that factor, please tell me.
以下每个因素对您的业务顺利进行有多重要？ 其中4表示非常重要，1表示不重要。 如果这个因素与您不相关，敬请说明。
* Q2.1 Product Performance 产品表现
4 = Extremely Important 极其重要3 = Very Important 非常重要2 = Somewhat Important 重要1 = Not Important 不重要0 = No Involvement 不相关
Importance 重要性
* Q2.2 Product Uniformity/ Consistency 产品稳定性
4 = Extremely Important 极其重要3 = Very Important 非常重要2 = Somewhat Important 重要1 = Not Important 不重要0 = No Involvement 不相关
Importance 重要性
* Q2.3 Application Engineering 产品应用
4 = Extremely Important 极其重要3 = Very Important 非常重要2 = Somewhat Important 重要1 = Not Important 不重要0 = No Involvement 不相关
Importance 重要性
* Q2.4 Product Delivery 产品发货
4 = Extremely Important 极其重要3 = Very Important 非常重要2 = Somewhat Important 重要1 = Not Important 不重要0 = No Involvement 不相关
Importance 重要性
* Q2.5 Technical Service 技术支持
4 = Extremely Important 极其重要3 = Very Important 非常重要2 = Somewhat Important 重要1 = Not Important 不重要0 = No Involvement 不相关
Importance 重要性
* Q2.6 Pricing Policy 定价政策
4 = Extremely Important 极其重要3 = Very Important 非常重要2 = Somewhat Important 重要1 = Not Important 不重要0 = No Involvement 不相关
Importance 重要性
* Q2.7 Listens to needs 倾听需求
4 = Extremely Important 极其重要3 = Very Important 非常重要2 = Somewhat Important 重要1 = Not Important 不重要0 = No Involvement 不相关
Importance 重要性
* Q2.8 Personal Relationships 个人关系
4 = Extremely Important 极其重要3 = Very Important 非常重要2 = Somewhat Important 重要1 = Not Important 不重要0 = No Involvement 不相关
Importance 重要性
* Q2.9 Resolving Problems 问题解决
4 = Extremely Important 极其重要3 = Very Important 非常重要2 = Somewhat Important 重要1 = Not Important 不重要0 = No Involvement 不相关
Importance 重要性
* Q2.10 Innovative New Products 产品创新
4 = Extremely Important 极其重要3 = Very Important 非常重要2 = Somewhat Important 重要1 = Not Important 不重要0 = No Involvement 不相关
Importance 重要性
Q3 Please tell me how satisfied you are with Vesuvius performance with each of these attributes? Use a four-point scale where 4 equals extremely satisfied and 1 equals not satisfied. If you are not involved with that factor, please tell me.
您对维苏威公司以下每个因素满意吗？ 使用4分等级，其中4是非常满意，1是不满意。如果这个因素与您不相关，敬请说明。 (If “Somewhat Satisfied” or “Not Satisfied” on any factor, ask) Why do you give a low satisfaction rating with Vesuvius for….?
如果您的回答是“还算满意”或不满意，请说明原因
* Q3.1 Product Performance 产品表现
4 = Extremely Satisfied 特别满意3 = Very Satisfied 非常满意2 = Somewhat Satisfied 还算满意1 = Not Satisfied 不满意0 = No Involvement 不相关
Performance 满意度
* Q3.2 Product Uniformity/ Consistency 产品稳定性
4 = Extremely Satisfied 特别满意3 = Very Satisfied 非常满意2 = Somewhat Satisfied 还算满意1 = Not Satisfied 不满意0 = No Involvement 不相关
Performance 满意度
* Q3.3 Application Engineering 产品应用
4 = Extremely Satisfied 特别满意3 = Very Satisfied 非常满意2 = Somewhat Satisfied 还算满意1 = Not Satisfied 不满意0 = No Involvement 不相关
Performance 满意度
* Q3.4 Product Delivery 产品发货
4 = Extremely Satisfied 特别满意3 = Very Satisfied 非常满意2 = Somewhat Satisfied 还算满意1 = Not Satisfied 不满意0 = No Involvement 不相关
Performance 满意度
* Q3.5 Technical Service 技术支持
4 = Extremely Satisfied 特别满意3 = Very Satisfied 非常满意2 = Somewhat Satisfied 还算满意1 = Not Satisfied 不满意0 = No Involvement 不相关
Performance 满意度
* Q3.6 Pricing Policy 定价政策
4 = Extremely Satisfied 特别满意3 = Very Satisfied 非常满意2 = Somewhat Satisfied 还算满意1 = Not Satisfied 不满意0 = No Involvement 不相关
Performance 满意度
* Q3.7 Listens to needs 倾听需求
4 = Extremely Satisfied 特别满意3 = Very Satisfied 非常满意2 = Somewhat Satisfied 还算满意1 = Not Satisfied 不满意0 = No Involvement 不相关
Performance 满意度
* Q3.8 Personal Relationships 个人关系
4 = Extremely Satisfied 特别满意3 = Very Satisfied 非常满意2 = Somewhat Satisfied 还算满意1 = Not Satisfied 不满意0 = No Involvement 不相关
Performance 满意度
* Q3.9 Resolving Problems 问题解决
4 = Extremely Satisfied 特别满意3 = Very Satisfied 非常满意2 = Somewhat Satisfied 还算满意1 = Not Satisfied 不满意0 = No Involvement 不相关
Performance 满意度
* Q3.10 Innovative New Products 产品创新
4 = Extremely Satisfied 特别满意3 = Very Satisfied 非常满意2 = Somewhat Satisfied 还算满意1 = Not Satisfied 不满意0 = No Involvement 不相关
Performance 满意度
* Q4. Have you changed supplier(s) for any major consumable products in the last three years? (IF ASKED, CATEGORIES IN Q5 WOULD APPLY.)
在过去三年里，你们更换过主要耐火材料的供应商吗？
Q5. (IF YES IN Q5, ASK. OTHERWISE, GO TO Q6.) Can you tell me for which products you switched suppliers? (PROBE FOR WHEN AND REASONS FOR SWITCHING SUPPLIERS.)
你们更换了哪类产品的供应商？什么时候？因为什么原因更换了供应商？
* Q6. Please tell me whether you strongly agree, somewhat agree, somewhat disagree, or strongly disagree with the following statements.  If you have no opinion, please tell me.
以下这些陈述，您是否坚决同意、同意或不太同意、强烈反对
Strongly disagree 强烈反对Somewhat disagree 不太同意Somewhat agree 还算同意Strongly agree 坚决同意No opinion 不知道
a. Vesuvius has a strong business relationship with their customers.维苏威与客户建立了紧密的业务关系
b Vesuvius has a good understanding of your business and requirements.维苏威对您公司的业务和要求非常了解
c Vesuvius provides high quality products and services.维苏威提供高品质的产品和服务
d Vesuvius has a reputation for being a leader of products and services for the steel industry.维苏威处于行业领导者的地位
e Vesuvius has a detailed understanding of your casting process.维苏威对炼钢和连铸工艺流程具有深入的了解
f Vesuvius provides best-in-class technical support. 维苏威提供一流的技术服务
* Q7. Relative to Vesuvius competitors, would you say their products are better, about the same, or worse? (ACCEPT ONLY ONE ANSWER.)
对于维苏威的竞争对手，您如何评价它们的产品？
* Q8. How has Vesuvius’s overall customer service changed over the past year? (READ LIST, STARTING WITH #4)
在过去一年中，维苏威的客户服务是如何变化的
* Q9. Are you completely 100% satisfied with Vesvius’s overall product and service quality?
总的来说，对于维苏威的产品和服务质量，您是不是100%满意
Q10. With the exception of lowering prices, how do you think Vesuvius could add further value to your business?
您觉得维苏威如何为您的业务创造更大价值（降价除外）？
Additional Comments:
附加评价或说明
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