After-sales Customer Satisfaction Questionnaire
-South Africa

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Customer Name:
Customer Name:
Profession/Occupation:
Profession/Occupation:
Age:
Age:
Gender:
Gender:
Repair/Maintenance Date:
Repair/Maintenance Date:
Email:
Email:
Contact Address:
Contact Address:
Vehicle Model:
Vehicle Model:
Dealer:
Dealer:
License plate No.
License plate No.
Mileage(km):
Mileage(km):
Notes: For every question please rate from 1 to 10 scores to evaluate, select the ‘Stars’ in corresponding score. More stars stands for more satisfied.
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1.How politefull and courteous were service reception staff?
1
10
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2.Was the reception area neat and welcoming and were you offered refreshments on arrival?
1
10
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3.Did we keep in contact about the progress of your vehicle and costs?
1
10
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4.Was the work requested completed correctly the first time？
1
10
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5.Was the vehicle completed at the promised time?
1
10
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6.Are you satisfied with cleanliness of the vehicle after repairing?
1
10
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7.Will you recommend the dealership for future service and vehicle sales to relatives/friends?
1
10
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8. Was the contents explained in detail of work performed on vehicle?
1
10
9.If you have any suggestions or comments please write in the following blanks; if not, please leave it empty.