Image Management and Identity-Positioning in the City Branding Process: The Case of Istanbul

Dear Participant,

Thank you for visiting Istanbul and participating in this survey. My name is Melih and I am working on City Branding of Istanbul in Business Administration at the University of Marmara, Istanbul.

You are invited to participate in this research study. The purpose of the study is to gain insight into how visitors of Istanbul perceive Istanbul’s brand image. Your truthful responses will contribute to the tourism authorities of Istanbul for understanding better your perceptions and experiences and to serve you. The data obtained from this research will be used to complete my thesis at the University of Marmara.

Your responses will only be used within the scope of this research and won’t be used anywhere else. All information gathered in this study will be kept completely confidential.

The study will take only 10 minutes of your time.

If you have any questions or concerns about the study, please feel free to contact with me via melihtorlak@gmail.com.

Thank you for your time and cooperation!

The expressions of the numbers are;
1- Strongly I disagree, 2- I disagree, 3- No I agree or disagree, 4- I agree, 5- Strongly I agree
Please rate your overall opinion about Istanbul on a scale from 1 to 5.
*
1.
Safe and secure environment
Strongly I disagree
Strongly I agree
*
2.
Clean and tidy environment
Strongly I disagree
Strongly I agree
*
3.
Friendly and helpful local people

Strongly I disagree
Strongly I agree
*
4.
Tranquil and restful atmosphere

Strongly I disagree
Strongly I agree
*
5.
Good climate
Strongly I disagree
Strongly I agree
*
6.
Breathtaking scenery and natural attractions
Strongly I disagree
Strongly I agree
*
7.
Fabulous scenic drive
Strongly I disagree
Strongly I agree
*
8.
Picturesque parks/lakes/rivers
Strongly I disagree
Strongly I agree
*
9.
Wide arrays of shows/exhibitions
Strongly I disagree
Strongly I agree
*
10.
Tempting cultural-art events and festivals
Strongly I disagree
Strongly I agree
*
11.
Colorful nightlife
Strongly I disagree
Strongly I agree
*
12.
Wide selection of restaurants/local cuisine
Strongly I disagree
Strongly I agree
*
13.
Wide variety of entertainment
Strongly I disagree
Strongly I agree
*
14.
Distinctive history, culture and heritage
Strongly I disagree
Strongly I agree
*
15.
Wide variety of shopping facilities
Strongly I disagree
Strongly I agree
*
16.
Various and quality of accommodations
Strongly I disagree
Strongly I agree
*
17.
Traffic jam
Strongly I disagree
Strongly I agree
*
18.
Available parking downtown
Strongly I disagree
Strongly I agree
*
19.
Easy access to Istanbul with airlines
Strongly I disagree
Strongly I agree
*
20.
Easy-to-use and affordable public transportation
Strongly I disagree
Strongly I agree
*
21.
Availability of travel information
Strongly I disagree
Strongly I agree
*
22.
The people are able to speak foreign language
Strongly I disagree
Strongly I agree
*
23.
Air and noise pollution
Strongly I disagree
Strongly I agree
*
24.
The country's economy is well-developed
Strongly I disagree
Strongly I agree
*
25.
The country's political environment is stable and resilient
Strongly I disagree
Strongly I agree
*
26.
Relaxing day spa and healing getaway
Strongly I disagree
Strongly I agree
*
27.
Unusual ways of life and customs
Strongly I disagree
Strongly I agree
*
28.
Enormous opportunities for outdoor recreation
Strongly I disagree
Strongly I agree
*
29.
Good value for money
Strongly I disagree
Strongly I agree
Please rate your overall opinion about the quality of your Istanbul trip on a scale from 1 to 5.
*
30.
Reasonable cost of foods and accommodations
Strongly I disagree
Strongly I agree
*
31.
Quality of accommodations
Strongly I disagree
Strongly I agree
*
32.
Reasonable price for attractions and activities
Strongly I disagree
Strongly I agree
*
33.
Qualified services of accommodation workers
Strongly I disagree
Strongly I agree
*
34.
Quality of food & beverage
Strongly I disagree
Strongly I agree
*
35.
Uniqueness of landscape
Strongly I disagree
Strongly I agree
*
36.
Quality of health services
Strongly I disagree
Strongly I agree
*
37.
Comfort of built environment
Strongly I disagree
Strongly I agree
*
38.
Good weather
Strongly I disagree
Strongly I agree
*
39.
Comprehensive network of internal transport

Strongly I disagree
Strongly I agree
*
40.
Accesible parking facilities
Strongly I disagree
Strongly I agree
*
41.
Quality of general infrastructure (water, electricity, wireless etc.)
Strongly I disagree
Strongly I agree
*
42.
Easy availability of city map and tourist information services

Strongly I disagree
Strongly I agree
Please rate your emotions about Istanbul trip on a scale from 1 to 5
*
43.
I think overall environment of the city is satisfying

Strongly I disagree
Strongly I agree
*
44.
I think overall atmosphere of the city is pleasant
Strongly I disagree
Strongly I agree
*
45.
I feel happy in Istanbul

Strongly I disagree
Strongly I agree
*
46.
I feel full of surprise in Istanbul

Strongly I disagree
Strongly I agree
*
47.
I feel excited in Istanbul
Strongly I disagree
Strongly I agree
Please rate your intention about Istanbul trip on a scale from 1 to 5.
*
48.
I would recommend people to visit Istanbul

Strongly I disagree
Strongly I agree
*
49.
I would say positive things about Istanbul to other people
Strongly I disagree
Strongly I agree
*
50.
I would encourage friends and relatives to visit Istanbul

Strongly I disagree
Strongly I agree
*
51.
I have a strong intention to visit Istanbul on my next trip

Strongly I disagree
Strongly I agree
*
52.
I have a strong intention to visit Istanbul in my distant future
Strongly I disagree
Strongly I agree
*
53.
I consider Istanbul as my first choice compared to other cities

Strongly I disagree
Strongly I agree
*
54.
I am willing to pay more for Istanbul trip

Strongly I disagree
Strongly I agree
Please answer the following questions about Istanbul?
*
55.
I think Istanbul is a very good brand
Strongly I disagree
Strongly I agree
*
56.
The Istanbul brand has a strong personality

Strongly I disagree
Strongly I agree
*
57.
The Istanbul brand has a strong image

Strongly I disagree
Strongly I agree
*
58.
If Istanbul were a person, how would you describe its personality? (You can choose multiple options)【多选题】
Honest
Original
Cheerful
Friendly
Trendy
Successful
Contemporary
Western
Oriental
Charming
Entertaining
Conservative
Exotic
Vibrant
Other
*
59.
How would you categorize Istanbul like? (You can choose multiple options)【多选题】
Middle Eastern City
European City
Union point of West and East
Resort destination
Historical and cultural capital
A little bit of everything
Other
*
60.
What is your purpose of coming to Istanbul? (You can choose multiple options)【多选题】
Culture & History
Religion
Entertainment
Sea & Sand & Sun
Natural Beauty
Adventure
Shopping
Arts / Music
Health
Recreation
Gastronomy
Fair / Congress
New Experiences
Other
*
61.
Which cities have similar characteristics to Istanbul? (You can choose multiple options)

【多选题】
London
Paris
Amsterdam
Rome
Barcelona
Berlin
Vienna
Cairo
Prague
Other
*
62.
When you think of Istanbul, what comes to your mind first 3 things?
【最多选择3项】
Culture & history
Entertainment
Natural beauty
Shopping
Religion
Gastronomy
Art
Other
*
63.
What are the places to see in Istanbul? (You can choose multiple options)
【多选题】
Hagia Sophia
Bosphorus Bridge
Topkapi Palace
Dolmabahce Palace
Galata Tower
Maiden's Tower
Basilica Cistern
Other
*
64.
What are the sources of information about Istanbul for you? (You can choose multiple options)

【多选题】
TV, radio, movie
Newspaper, magazine, book, brochure
Internet
Friends, relatives
Travel and tourism fairs
Travel agents
My previous visits
Other
*
65.
Who did you come to Istanbul with?
Alone
Family
Friend
Tour
Other
*
66.
How many times have you come to Istanbul?
First
Second
Third
Other
*
67.
How many times have you come to Istanbul?How many days did you stay in Istanbul?
1-3
4-6
7-9
Other
*
68.
What are your general opinions about the Istanbul?
Please fill in your demographic information?
*
69.
Gender

Female
Male
Other
*
70.
Nationality

Chinese
*
71.
Country

China
*
72.
City
*
73.
Age
*
74.
Marital Status

Single
Married
Living as a couple
Separated
Widower
Other
*
75.
Education Level

Primary
High School
University
Master
PhD
Other
*
76.
Occupation

Private
Public
Entrepreneur
NGOs
Student
Retired
Unemployed
Other
*
77.
OccupationIncome (monthly)


$0-500
$501-1000
$1001-2000
$2001-4000
$4001-5000
$5001-10000
$10001 and above
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