Espressif Customer Satisfaction Research

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Dear Sir/Madam,

    Thanks for your keen interest in Espressif's products and your efforts in exploring our WiFi solution in the past one year! It is always our ultimate goal to provide you high-quality products and the best service. To better service you, we are extremely grateful if you could fulfil this questionnaire that we have specially designed for the enhancement of customer service quality and the improvement of customer satisfaction level in the future. 

    All information included in this questionnaire is exclusively used for internal analysis and is kept confidential. Please kindly fill and submit it. Thanks again for your support! Wish you all the best!

This questionnaire is to assess the overall products, service, and support that Espressif can provide to you. Please complete it truthfully!
1.
Your company name and contact info (your information will facilitate us to provide you some feedback or follow-up)*
Company:
Your name:
E-mail:
2.
What's the type of your company?* 【多选题】
3.
Your industrial field(s) or product(s)* 【多选题】
4.
Your business market area* 【多选题】
5.
What kind of products are you using now?* 【多选题】
6.
What have you applied in your development process?  【多选题】
7.
What kind of could server are you using now? 【多选题】
8.
Your estimated purchasing volume in 2016*
9.
Your product position*
10.
What kind of description of Espressif's products meets your model selection the best?*
11.
Please rank the following items according the the importance level.* 【排序题】
12.
Product*
Extremely dissatisfiedDissatisfiedNormalSatisfiedExtremely satisfied
Cost-effectiveness
Quality
Performance
Appearance and package
13.
Technical support*
Extremely dissatisfiedDissatisfiedNormalSatisfiedExtremely satisfied
Accuracy of technical documents
Integrity level of technical documents
Responsiveness in technical support
Efforts in resolving technical issues
14.
Order processing*
Extremely dissatisfiedDissatisfiedNormalSatisfiedExtremely satisfied
Timeliness in confirming an order
Lead time / Timeliness in deliver the goods
Effectiveness in handling changes of an order
Effectiveness in handling rush orders
15.
Sales support*
Extremely dissatisfiedDissatisfiedNormalSatisfiedExtremely satisfied
Professionalism
Promptness
Effectiveness in handling complaint
16.
What do you think is the greatest advantage of our product? *
17.
What do you think is the greatest disadvantage of our product?*
18.
Can our new product portfolio meet your new product development plan? *
YesNo
Wi-Fi b/g/n+BLE4.0+32bit double MCU chipset
Wi-Fi b/g/n+32bit double MCU chipset
Wi-Fi ac (5G) chipset
Wi-Fi b/g/n/ac chipset
19.
What do you think Espressif can do to better service you?
感谢您的乐鑫的支持!
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