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Solis Customer Satisfaction Survey 2019-2020
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We would appreciate you taking three minutes to fill in this customer satisfaction survey.
You will have a chance to receive a $50 Amazon gift card.
Final date for submitting a response is January 31st 2021.
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Name：
Name：
E-Mail：
E-Mail：
Company:
Company:
Country:
Country:
*
I am(please choose)
System integrator
Installer
EPC
Distributor
PV Power Station Owner
Other
*
How long have you been buying Solis?
Less than 1 year
1-3year
3-5year
5-10year
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Where have you seen Solis information?
【Multiple】
Exhibition/ trade show (virtual or physical)
Online Summit/ conference
Industry Magazines
Webinar
Introduced by friends or colleagues
Social platform (Facebook/ Linked In and etc)
Solis Website
Solis sales representative
Other
*
Where do you purchase PV inverter products from?
System integrator
Installer
Distributor
Manufacturer
Other
*
Do you only use Solis inverters?
Yes
No
*
Please score Solis' Pre- Sales service (0 Poor to 10 Excellent)
1
2
3
4
5
6
7
8
9
10
Attitude of sales personnel
Attitude of sales personnel
Timeliness of sales service
Timeliness of sales service
Professionalism of Solis' sales personnel
Professionalism of Solis' sales personnel
Time spent in the sales process
Time spent in the sales process
Solis Sales' ability to handle emergencies
Solis Sales' ability to handle emergencies
Ability to Promise fulfillment
Ability to Promise fulfillment
*
Please score Solis' After-Sales service (0 Poor to 10 Excellent)
1
2
3
4
5
6
7
8
9
10
Attitude of after-sales service personnel
Attitude of after-sales service personnel
Timeliness of problem solving
Timeliness of problem solving
Timeliness of after-sales service
Timeliness of after-sales service
Timeliness of after-sales delivery
Timeliness of after-sales delivery
Problem-solving ability of after-sales personnel
Problem-solving ability of after-sales personnel
After-sales processing results
After-sales processing results
*
Please score Solis' product (0 Poor to 10 Excellent)
1
2
3
4
5
6
7
8
9
10
Product quality
Product quality
Product price
Product price
Product delivery time
Product delivery time
Product appearance & packaging
Product appearance & packaging
New product update
New product update
Product ease of installation
Product ease of installation
Product manual ease of use
Product manual ease of use
Monitoring Platform
Monitoring Platform
*
What characteristics of Solis inverters attracts you to buy? Choose all that apply
【Multiple】
Recognised Brand
Product Quality
Sales Support
Cost performance
100% world-renowned components
Others
*
Are you still planning to buy Solis inverters in the future?
Yes
Maybe
No
*
Would you recommend Solis to others?
Yes
Maybe
No
*
What other brand of inverter do you use:
【Multiple】
Huawei
Sungrow
SMA
Growatt
Fronius
SolarEdge
Goodwe
Other
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Which is your favorite inverter brand？
Solis
Huawei
Sungrow
SMA
Growatt
Fronius
SolarEdge
Goodwe
Other
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How long have you been working with your favorite inverter brand？
Less than 1 year
1-3 years
3-5 years
5-10 years
*
Where have you seen your favorite inverter information?
Exhibition/ trade show (virtual or physical)
Online Summit/ conference
Industry Magazines
Webinar
Introduced by friends or colleagues
Social platform (Facebook/ Linked In etc.)
Website
sales representative
*
What characteristics of your favorite inverter inverters attracts you to buy?
Recognized Brand
Product Quality
Sales Support
Cost performance
100% world-renowned components
Other
*
Please score your favorite inverter's product and service
1
2
3
4
5
6
7
8
9
10
Pre- Sales service
Pre- Sales service
After-Sales service
After-Sales service
Product service
Product service
Marketing
Marketing
Thank you for filling in the above competitor questionnaire.
In order to provide you with best service, please comment on Solis' product/service/brand below.
*
Please score Solis' Pre- Sales service (0 Poor to 10 Excellent)
1
2
3
4
5
6
7
8
9
10
Attitude of sales personnel
Attitude of sales personnel
Timeliness of sales service
Timeliness of sales service
Professionalism of Solis' sales personnel
Professionalism of Solis' sales personnel
Time spent in the sales process
Time spent in the sales process
Solis Sales' ability to handle emergencies
Solis Sales' ability to handle emergencies
Ability to Promise fulfillment
Ability to Promise fulfillment
*
Please score Solis' After-Sales service (0 Poor to 10 Excellent)
1
2
3
4
5
6
7
8
9
10
Attitude of after-sales service personnel
Attitude of after-sales service personnel
Timeliness of problem solving
Timeliness of problem solving
Timeliness of after-sales service
Timeliness of after-sales service
Timeliness of after-sales delivery
Timeliness of after-sales delivery
Problem-solving ability of after-sales personnel
Problem-solving ability of after-sales personnel
After-sales processing results
After-sales processing results
*
Please score Solis' product (0 Poor to 10 Excellent)
1
2
3
4
5
6
7
8
9
10
Product quality
Product quality
Product price
Product price
Product delivery time
Product delivery time
Product appearance & packaging
Product appearance & packaging
New product update
New product update
Product ease of installation
Product ease of installation
Product manual ease of use
Product manual ease of use
Monitoring Platform
Monitoring Platform
*
What characteristics of Solis inverters attracts you to buy? Choose all that apply
【Multiple】
Recognised Brand
Product Quality
Sales Support
Cost performance
100% world-renowned components
Others
*
Are you still planning to buy Solis inverters in the future?
Yes
Maybe
No
Do you have any other comments or suggestions of Solis brand/ products /service?
Do you have any other comments or suggestions of Solis brand/ products /service?
Evaluation object score
