ChemLinked (Food) Customer Satisfaction Survey

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ChemLinked appreciates you for letting us know about your experience with us. This survey should take you about 5 - 10 minutes to complete. We are dedicated in providing quality service to meet your expectation. And your candid feedback is always critical to our focus on continuous improvement.

Note: Please answer some of the questions below by selecting the appropriate rating from 1-10. Hopefully all questions will be relevant to your experience of our web and services.

Overall, how well does ChemLinked (Food) meet your needs? (On a scale of 1 to 10, where 1=Not at all and 10=Extremely well):

Please rate each of the following aspects regarding our website performance (On a scale of 1 to 10, where 1=Very Dissatisfied and 10=Very Satisfied)

	1	2	3	4	5	6	7	8	9	10
Speed
Speed
Web Design
Web Design
Ease of Navigating
Ease of Navigating
Search Function
Search Function
Web Interaction
Web Interaction
Order Processing
Order Processing

Except for PC, how is your experience when browsing our website using mobile devices? (Such as iPad, smartphone etc.) (On a scale of 1 to 10, where 1=Very Dissatisfied and 10=Very Satisfied)

Please skip this question if you have never used Chemlinked on mobile devices.

How did you rate the following aspects related to our customer service? (On a scale of 1 to 10, where 1=Very Dissatisfied and 10=Very Satisfied):

	1	2	3	4	5	6	7	8	9	10
Professional
Professional
Timeliness
Timeliness
Attitude
Attitude

Which of the channels below do you usually learn our updates from?【Multiple】

E-mail Notification, like newsletter

Social Media (Linkedin, Facebook, Twitter, YouTube etc.)

Directly from ChemLinked Website

Others

Please rate each of the following aspects regarding the resources on our web (On a scale of 1 to 10, where 1=Very Dissatisfied and 10=Very Satisfied):

	1	2	3	4	5	6	7	8	9	10
Timeliness of the Update
Timeliness of the Update
Abundant Content
Abundant Content
Accuracy and Reliability
Accuracy and Reliability
Easy to Understand
Easy to Understand

How did you rate the following aspects regarding each column on our web? (On a scale of 1 to 10, where 1=Not useful and 10=Very useful)

	1	2	3	4	5	6	7	8	9	10
News
News
Alert
Alert
Foodpedia
Foodpedia
Regulatory Analysis
Regulatory Analysis
Market Insight
Market Insight
Database
Database
F-list
F-list
E-translation
E-translation
CNPD
CNPD
Webinar
Webinar

If you have attended our webinars before, please rate your satisfaction with our webinars (On a scale of 1 to 10, where 1=Strongly disagreement and 10=Strongly agree):

Please skip this question if you have never attended our webinars before.

	1	2	3	4	5	6	7	8	9	10
The webinar topics well met my needs
The webinar topics well met my needs
I always launched into the webinar smoothly
I always launched into the webinar smoothly
The Go-to-Webinar system worked well
The Go-to-Webinar system worked well
The sound quality of the webinar was always good
The sound quality of the webinar was always good
The duration of the webinar was sufficient for the material covered
The duration of the webinar was sufficient for the material covered
The webinar efficiently solved my problems
The webinar efficiently solved my problems

If you have taken either of our services below, how did you rate it? (On a scale of 1 to 10, where 1=Very Dissatisfied and 10=Very Satisfied). Please click "N/A" if you do not take any of them before.

	1	2	3	4	5	6	7	8	9	10	N/A
Online membership service
Online membership service
Consultation service
Consultation service
On-demand translation service
On-demand translation service
Sponsorship/Advertisement service
Sponsorship/Advertisement service
Media cooperation
Media cooperation

10.

Please rate each of the following aspects regarding the food membership service we provide (On a scale of 1 to 10, where 1=Very Dissatisfied and 10=Very Satisfied):

	1	2	3	4	5	6	7	8	9	10
Good Quality Content
Good Quality Content
Clear Description
Clear Description
Reasonable Price
Reasonable Price
Sufficient Membership Type
Sufficient Membership Type

11.

Would you like to become one of our below partners?【Multiple】

Writing Content

Webinar/Seminar Speaker

Media Cooperation

Not Interested

12.

How likely is that you would recommend our website to a friend or colleague? (where 1 = not at all likely & 10 = extremely likely):

13.

What other similar service providers will you consider before choosing us?

14.

Is there an un-addressed need that we should focus on? If yes, please specify.

15.

Please leave your contact information (through which we can send you the reward)

Name
Name
Company
Company
Email
Email

Report