Service satisfaction consultation/航班服务满意度咨询

Please tell us your identity
请告诉我们您的身份

Flight crew/机组成员

FOC& ground management Dept./FOC&地面团队

Please tell us the flight number/registration.
请告诉我们下列问题对应的航班号/飞机注册号，谢谢

Please tell us the related airport for the feedback.
请告诉我们下列反馈发生在此航班涉及的哪个机场？

机场名或四字码(Note: The airport name or ICAO code)

First of all, please evaluate the whole feeling that this service brings to you?
首先，请评价一下本次服务为您带来的整体感受如何？

Very Dissatisfied非常不满意

Very Satisfied非常满意

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Thank you for your participation, please continue to fill in the following topics, so that we can get a deep understanding of your ideas.
感谢您的参与，如有可能请继续填写后面的题目，让我们能够深刻了解到您的想法。

What is the response speed of our OPS team?
我们的OPS团队的响应速度如何？

Satisfied满意

Fair to middling还可以

Slow有些慢

Be hard to bear难以忍受

How does the OPS team respond to your needs and inquiries?
OPS团队对于您的需求和问询的回复质量如何？

Effective and accurate 有效并准确

Fair to middling 还可以

Occasionally wrong, but not related to important matterS 偶尔有误但不涉及重要事项

There are serious errors and problems. 存在严重差错及问题

Please provide a brief description.
如可能，希望您简单叙述一下

What services we need to improve? [Multiple-choice question]
您认为我们在哪些服务项目中应该进行整改提升？【多选题】

Crew and catering service quality. 机组及配餐服务质量

Dispatch service 航务类服务质量

Oil service 油料服务质量

Passenger service quality 旅客服务质量

Other 其他

Please supply the service that you care about.
请简单叙述您在意的服务项目

How about the attitude and appearance of our on-site personnel?
我们的现场服务人员的态度与仪表如何？

Outstanding 优秀

Same as 一般

Not as good as other institutions 不如其他机构

Please let us know the name of the agent you like.
方便的话请告知您喜欢的代理机构名称。

Very bad 非常糟糕

Do our on-site personnel solve the problem you requested?
我们的现场服务人员是否站在您所代表的机构角度解决问题？

Yes 是的

Although the understanding is not enough, but he is trying. 虽然默契度不够，但他在努力

Not exactly. Shirk some responsibility. 不完全是，会推卸一些责任

Disappointed 令人失望

10.

Are our on-site personnel professional enough?
我们的现场服务人员是否足够专业？

Yes 是的

Yes, but not perfect. 还可以，但不完美

A little bit inadequate, but a good attitude. 略有不足，但态度良好

Full of mistakes or bad attitudes. 错误百出或态度恶劣

11.

Please give us specific suggestions for improvement, your suggestions are very important to us.
如果可以，请您给出我们具体的改进建议，您的建议对我们非常重要！

12.

Please leave your contact information, so we could reply to your feedback and express our gratitude to you. *

还请留下您的联系方式，以便我们对您提出的问题进行反馈并向您表达谢意。

Email add./邮箱地址：

Thank you for taking your time to provide valuable advice, and make us better!
We hope,we can provide better service for you in the future!
感谢您在百忙之中为我们的服务质量提升提供宝贵意见。
希望我们能够在今后为您提供更好的服务，让您满意！