After-sales Customer Satisfaction Questionnaire
-Philippines

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Customer Name:
Customer Name:
Profession/Occupation:
Profession/Occupation:
Age:
Age:
Gender:
Gender:
Repair/Maintenance Date:
Repair/Maintenance Date:
Email:
Email:
Contact Address:
Contact Address:
Vehicle Model:
Vehicle Model:
Dealer:
Dealer:
License plate No.
License plate No.
Mileage（km）:
Mileage（km）:
Notes: For every question please rate from 1 to 10 scores to evaluate, select the ‘Stars’ in corresponding score. More stars stands for more satisfied.
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1.How do you feel about the service staffs?(such as friendly, polite & professional)?
1
10
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2.How do you feel about the customer lounge(such as tidy circumstance, entertainment, snacks & drinks)?
1
10
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3.How do you think about the repair/maintenance price,such as reasonable, open and transparent?
1
10
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4.Are you satisfied with the quality of the repairing/maintenance？
1
10
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5.Are you satisfied with the time spent for service(deliver vehicle in promised time)?
1
10
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6.How do you feel about the vehicle condition(such as all fixed,clean & neat)after repairing?
1
10
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7.How likely will you want to recommend this service station to your friends?
1
10
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8. How would you rate the availability of parts for service ? (service quality)
1
10
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9. How would you rate the process of paying for the service ?
1
10
10. If you have any suggestions or comments please write in the following blanks;
if not, please leave it empty