Service Satisfaction Survey

We want to hear you! Take our 1-minute survey, tell us about your experience in Vivo. Thank you!
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How long have you been a customer of vivo?
This is my first purchase
Less than one year
1-3 years
3-5 years
5 years and above
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What made you choose vivo?【多选题】
Good experience
Friends recommendation
Branding - Social media (Facebook, Instagram, TV, Internet Review and etc.)
Advertisement
Others:
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How responsive that our customer service provides you the solution to your issue?
Not responsive at all
Extremely Responsive
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How would you rate the quality of your customer service experience?
Bad
Excellent
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Which store did you went to purchase vivo?
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How would you rate our vivo sales representative?
Poor
Excellent
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How would you describe our vivo sales representative?【多选题】
Good attire and appearance
Patient and friendly
Able to serve promptly
Able to answer and handle my problem
Non of the above
Others:
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Which of the following may affect your purchase decision? 
Guarantee and after sales maintenance service
Promotion and discounts
Free gifts
Product
Sales representative service
Store design and cleanliness
Others:
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How likely is it that you would recommend vivo to others?
Not all likely
Extremely likely
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Do you have any comments or suggestions for us to improve our service?
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