"The Structural Equation Modeling of Students’ Behavioral Intentions".(学生行为意向的结构方程模型研究)问卷

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我是管艳，泰国曼颂德昭帕亚皇家大学工商管理博士（DBA）在读研究生。感谢您选择参与本研究调查。本问卷旨在了解您对出国留学中介服务的看法和体验。问卷分为两部分：基本信息和服务评价。
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"The Structural Equation Modeling of Students’ Behavioral Intentions".(学生行为意向的结构方程模型研究)问卷

Part 1：Part I: Basic Information

请选择最符合你情况的选项 | Please select the option that best describes your situation

1What is your gender? 您的性别是?

Male 男

Female 女

2.Which age group do you belong to? 您在那个年龄段？

Under 18 years old 18岁以下

18-30 years old 18-30岁

31-40 years old 31-40岁

40 and above 40岁以上

3. What level of study did you apply for through the study abroad agency?您通过留学中介机构申请的是哪个学习层次？

High school or below 高中及以下

Bachelor's degree 学士学位

Master's degree 硕士学位

Doctoral degree or above 博士及以上

4. Have you used study abroad agency services when applying for higher education in Thailand? 你在申请泰国高等教育时是否使用过留学中介服务？

Yes 是

No 不是

5 What is your current level of study in Thailand? 您目前在泰国就读的学习层次是？

Undergraduate 本科

Master’s 硕士

Doctoral 博士

6.Approximately how long did you interact with the study abroad agency before submitting your application?在提交申请之前，您与该留学中介机构大约接触了多长时间？

Less than 1 month 少于一个月

1–3 months 1–3个月

4–6 months 4–6个月

More than 6 months 大于6个月

7.How did you first learn about the study abroad agency? (Multiple choices allowed)
您最初是通过哪些渠道了解到该留学中介机构的？（可多选）

[Multiple]

Referral from relatives or friends 亲友推荐

Social media platforms (e.g., WeChat, Xiaohongshu, TikTok) 社交媒体平台（如微信、小红书、抖音等）

Agency official website 留学中介机构官方网站

Education exhibitions or information sessions 教育展会或留学宣讲会

Others (please specify): ______ 其他（请说明）：________

Part II: Service Evaluation第二部分:服务评价

评分说明 / Rating Scale

请根据以下标准对每个陈述进行评分，选择最符合您观点的等级。 Please rate each statement on a 5-point scale from 1 (Strongly Disagree) to 5 (Strongly Agree).

1.I learned about this agency through recommendations from family members, friends, or peers.我是通过家人、朋友或同学的推荐了解到该留学中介机构的。

2.I obtained information about this agency from senior students or alumni.我最初是通过学长、学姐或校友了解到该留学中介机构的信息。

3.I trust the information about this agency from my friends/relatives.我信任来自家人或朋友关于该留学中介机构的信息。

4.The agency’s official channels provide accurate and complete information.该留学中介机构的官方信息渠道能够提供准确且完整的信息。

5.The agency’s official information channels are easy to access and use. 该留学中介机构的官方信息渠道易于获取且使用方便

6.Information from the agency’s official channels is professional and authoritative.该中介官方渠道所提供的信息具备专业性与权威性。

7.I accessed information about the agency through offline education events such as seminars or exhibitions.我通过线下教育活动（如留学宣讲会或教育展会）获取了该留学中介机构的信息。

8.I obtained information about the agency through traditional mass media such as newspapers or magazines.我通过传统大众媒体（如报纸或杂志）获取了该留学中介机构的信息。。

9.I obtained information about the agency through printed promotional materials such as brochures, leaflets, or posters.我通过纸质宣传材料（如宣传册、折页或海报等）获取了该留学中介机构的信息。

10.I learned about this agency through social media platforms (e.g., WeChat, XiaoHongshu, Douyin).我通过社交媒体平台（如微信、小红书、抖音等）了解到该留学中介机构的信息。

11.I accessed information about this agency through its official social media platforms.我通过该留学中介机构的官方社交媒体平台获取了该机构的信息。

12.I obtained information about this agency through online forums or discussion platforms (e.g., Zhihu, study-abroad forums, or related online communities).我通过在线论坛或讨论平台（如知乎、留学论坛或相关社区）获取了该留学中介机构的信息。该机构的整体服务表现令人满意。

13.The agency’s services make me feel at ease and reassured. 该留学中介机构的服务让我感到安心和放心。

14.The agency’s services make me feel respected and valued as a client.该留学中介机构的服务让我感到作为客户受到尊重和重视。

15.The agency’s services helped reduce my psychological stress during the application process.该留学中介机构的服务有助于减轻我在申请过程中的心理压力。

16.The information about universities and programs provided by the agency was useful for my study abroad decision-making.该留学中介机构提供的院校和专业信息对我的留学决策具有重要帮助。。

17.The information provided by the agency helped me clearly understand the application procedures and required documents.该留学中介机构提供的信息帮助我清晰了解留学申请流程及所需材料。

18.The visa and relocation information provided by the agency was helpful for preparing my study abroad arrangements.该留学中介机构提供的签证及行前安排信息对我准备留学相关事宜具有重要帮助。

19.The agency’s assistance in preparing application documents helped me complete my application.该留学中介机构在申请材料准备方面提供的协助帮助我顺利完成留学申请。

20.The agency’s application guidance improved the efficiency of my study abroad application process.该留学中介机构提供的申请指导提高了我留学申请过程的效率。

21.The agency’s services made the overall study abroad application process easier to manage.该留学中介机构的服务使整个留学申请过程更加容易管理。

22.The agency’s fees are reasonable considering the quality of services provided.该机构的服务费用与其提供的服务质量相匹配。

23.I believe the money I paid to this agency was worthwhile.我认为为该机构支付的费用是值得的。

24.Compared with similar agencies, this agency offers excellent value for money.与其他类似留学中介机构相比，该机构提供了较高的性价比。

25.I expected this agency to provide professional services.我期望该机构能够提供专业的服务。

26.I expected the agency’s staff to be supportive and responsive throughout the application process.我期望该机构的工作人员在整个申请过程中能够提供支持并及时回应我的需求。

27.I expected the agency to provide prompt and efficient services.我期望该机构能够提供及时且高效的服务。

28.I expected the agency to help me gain admission to my desired university.我期望该机构能够帮助我获得理想院校的录取。

29.I expected the agency to assist me in obtaining my visa approval.我期望该机构能够协助我获得签证批准。

30.I expected the agency to help me resolve problems before my departure for studying abroad.我期望该机构能够在我出国留学前协助我解决相关问题。

31.I expected the agency to provide reassuring support throughout my study abroad application process.我期望该机构在整个留学申请过程中能够提供让我安心的支持。

32.I expected the agency to increase my confidence in my study abroad plans.我期望该机构能够增强我对留学计划的信心。

33.I expected the agency to reduce my anxiety throughout the study abroad application process.我期望该机构在整个留学申请过程中能够减轻我的焦虑。

34.I am very satisfied with my overall experience with the agency’s services.我对该机构提供的整体服务体验感到非常满意。

35.I am satisfied with the efficiency and responsiveness of the agency’s services..我对该机构服务的效率和响应速度感到满意。

36.I am satisfied with the way the agency’s staff supported me during the application process.我对该机构工作人员在申请过程中给予我的支持感到满意。

37.I am very satisfied with the quality and accuracy of the information provided by the agency.我对该机构提供的信息质量和准确性感到非常满意。

38.I am satisfied with the reliability of the information provided by the agency, which is based on my actual use experience.我对中介提供的信息可靠性感到满意，该满意度基于我实际使用后的体验。

39.I am very satisfied with the suggestions and guidance provided by the agency.我对该机构提供的建议和指导感到非常满意。

40.I am very satisfied with the application results obtained through the agency.我对通过该机构获得的申请结果感到非常满意.

41.I am very satisfied with the agency’s assistance with my visa application我对该机构在签证申请方面提供的协助感到非常满意。

42.Overall, I am satisfied with the outcomes achieved through the agency’s services.总体而言，我对通过该机构服务所取得的结果感到满意。

43.I would continue to use the services of this agency.我愿意继续使用该机构的服务。

44.If I have future study abroad needs, I would prioritize this agency.如果我未来还有留学需求，我会优先选择该机构。

45.If I need study abroad services in the future, I will choose this agency without hesitation.如果我未来需要留学服务，我会毫不犹豫选择该机构.

46.I would actively recommend this study-abroad agency to others.我愿意向他人推荐该留学中介机构。

47.I would encourage my friends or classmates to choose this study-abroad agency.我会鼓励我的朋友或同学选择该留学中介机构。

48.I would be willing to share my positive experiences with this study-abroad agency on social media.我愿意在社交媒体上分享我与该留学中介机构合作的积极体验

49.I would be willing to maintain a long-term relationship with this agency.我愿意与该留学中介机构保持长期合作关系。

50.I would still favor this agency even if other competing agencies emerge.即便出现其他同类竞争机构，我依然偏向选择这家机构。

51.I would remain loyal to this study-abroad agency even if better alternatives emerge.即使出现条件更优质的替代机构，我仍会对该留学机构保持忠诚。

52.I would not easily switch to other study-abroad service agencies.我不会轻易更换其他留学服务机构。

完成问卷！感谢您的耐心填答！您的反馈对我们的研究至关重要。如有任何疑问，欢迎联系研究负责人。Finish the survey！Thank you for completing this survey! Your feedback is crucial to our research.If you have any questions, please contact the research coordinator.

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