关于苹果售后服务的问卷调查

1. 自购买苹果产品以来，您使用苹果售后服务的频率如何? How often have you used Apple’s after-sales service since purchasing your Apple product?

2. 您是通过哪种方式获得苹果售后服务的? How did you access Apple’s after-sales service?

店内支持 In-store

在线聊天 Online chat

电话支持 Phone support

苹果支持应用 Through the Apple Support app

3. 您如何评价苹果售后服务人员的帮助和知识水平? How would you rate the helpfulness and knowledge of Apple’s after-sales staff?

4. 您对解决问题或完成服务所需时间的满意度如何? Were you satisfied with the time taken to resolve your issue or complete the service?

5.请在1到5的范围内评价您对苹果售后服务的总体满意度。On a scale of 1 to 5, how would you rate your overall satisfaction with Apple’s after-sales service.

6. 您是否感觉苹果的售后服务随着时间的推移有所改善、下降或保持不变? Do you feel Apple’s after-sales service has improved, declined, or stayed the same over time?

改善 Improved

下降 Declined

保持不变 Stayed the same

7. 请按重要性对以下因素进行排序，以衡量您对苹果售后服务的满意度: Rank the following factors in order of importance for your satisfaction with Apple’s after-sales service:

员工知识 Staff knowledge

服务速度 Service speed

服务的可及性 Accessibility of service

问题解决效果 Problem resolution

后续沟通 Follow-up communication

8. 您认为哪种苹果服务渠道最有效? Which Apple service channel do you find most effective?

店内支持 In-store support

在线聊天 Online chat

电话支持 Phone support

苹果支持应用 Apple Support app

9. 请描述苹果售后服务中让您印象特别深刻的正面或负面方面。Please describe any specific aspect of Apple’s after-sales service that stood out as particularly positive or negative for you.

10.您认为苹果在售后服务方面可以做哪些改进，以提高您的满意度? What would you suggest Apple could improve in its after-sales service to enhance your satisfaction?