Interest in a Cross-Border Medical Service App for China

We are a student team developing 'MedLink China,' a proposed app to help international patients plan and access medical services in China seamlessly. This survey aims to understand your needs and assess the app's feasibility. Your input is invaluable and will remain anonymous. Thank you for your time!
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1.
Nationality
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2.
Age
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3.
Gender
Male
Female
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4.
How would you rate the SEVERITY of the following issues in your HOME country's healthcare system? (1=Not Severe, 5=Extremely Severe)
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High out-of-pocket costs
High out-of-pocket costs
Long waiting times for specialists/surgery
Long waiting times for specialists/surgery
Difficulty accessing advanced technology/treatments
Difficulty accessing advanced technology/treatments
Lack of personalized care/attention
Lack of personalized care/attention
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5.
Have you ever considered traveling to another country for medical or dental treatment (medical tourism)?
Yes, I have done it.
Yes, I have seriously considered it.
No, but I'm open to the idea.
No, never considered.
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6.
Imagine you are considering medical treatment in China. How concerned are you about the following potential challenges? (1=Not Concerned, 5=Extremely Concerned)
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Language barrier with doctors/staff
Language barrier with doctors/staff
Finding & choosing a trustworthy hospital/doctor
Finding & choosing a trustworthy hospital/doctor
Making appointments and handling registration
Making appointments and handling registration
Understanding costs and payment procedures
Understanding costs and payment procedures
Quality and safety standards of care
Quality and safety standards of care
Post-treatment communication and follow-up
Post-treatment communication and follow-up
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7.
How likely would you be to use such an app if you needed medical care in China?
1 (Very Unlikely)
5 (Very Likely)
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8.
Which TWO features would be MOST valuable to you?[Please select 2 item]
English-speaking patient coordinator (guides you through the entire process)
Transparent pricing & cost estimation upfront
Guaranteed appointment booking with verified doctors
Medical document translation & interpretation services
Assistance with international insurance claims
Reviews and ratings from other international patients
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9.
What would be your preferred way to pay for such a service?
Freemium Model: Free basic info; pay per service used (e.g., booking, translation).
Subscription Model: Pay a monthly/annual fee for full access to all features.
Commission Model: App is free for me; hospitals pay the app a fee.
I would not pay for such an app.
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10.
If a “Premium Package” (coordinator, guaranteed booking, translation) could save you time and ensure quality, what is the MAXIMUM service fee you'd accept? (Think of this as a % of your total medical bill)
0% (I expect this to be free)
1% - 5%
6% - 10%
11% - 15%
A fixed fee, not a percentage.
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11.
Overall, how do you view the concept of a dedicated app/platform for accessing healthcare in China?
Strongly Positive: There's a clear need, and I would likely use it.
Cautiously Interested: It depends on the cost, reputation, and specific features.
Neutral: I need to see how it works in practice.
Not Interested: I prefer to arrange medical travel by myself or through other means.
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