「電召PLUS」App調研問卷 "MaaSPlus" Taxi App User Survey

您的身份／What is your identity?

澳門居民／Macau Resident

內地遊客／Mainland Tourist

香港遊客／Hong Kong Tourist

台灣遊客／Taiwan Tourist

東南亞遊客／Southeast Asian Tourist

歐美及其他地區遊客／Tourist from Europe, America and other regions

在澳門讀書／工作的非澳門居民／Non-Macau residents studying or working in Macau

您到訪澳門的頻率／How often do you visit Macau?

首次到訪／First Time

偶爾到訪 (每年1-2次)／Occasionally (1-2 times/year)

常規到訪 (每年3-5次)／Regularly (3-5 times/year)

高頻到訪 (每年6次及以上)／Frequently (≥6 times/year)

您在澳門乘坐出租車的頻率／How often do you take taxis in Macau?

從未使用過／Never used

極少使用／Rarely

偶爾使用 (每月1-2次)／Occasionally (1-2 times per month)

常規使用 (每月3-5次)／Regularly (3-5 times per month)

高頻使用 (每月6次以上)／Frequently (6+ times per month)

您通常預約出租車的方式 (可多選)／How do you usually book a taxi? (Multiple choices)

【多选题】

「電召PLUS」／MaaSPlus app

路邊揚招／Street-hailing

電話客服中心／Call center (TEL: 28812345)

其他網約車App／Other Ride-hailing Apps

您是否使用過「電召PLUS」／Have you used "MaaSPlus"?

是／Yes

否／No

您使用「電召PLUS」時是否有語言障礙／Do you have any language barriers when using "MaaSPlus"?

是／Yes

否／No

您在「電召PLUS」的用戶體驗／How was your user experience with “MaaSPlus"?

	非常不滿意／Very dissatisfied	不滿意／Not satisfied	一般／Normally	滿意／Satisfy	非常滿意／Very satisfied
操作便捷性／Easy to use
操作便捷性／Easy to use
預約響應速度／Quick booking
預約響應速度／Quick booking
定位精準度／GPS accuracy
定位精準度／GPS accuracy
App穩定性（無閃退／App stability (no crashes)
App穩定性（無閃退／App stability (no crashes)
支付便捷性／Payment convenience
支付便捷性／Payment convenience
整體滿意度／Overall satisfaction
整體滿意度／Overall satisfaction

10.

您使用「電召PLUS」的支付方式 (可多選)／What payment method did you use for "MaaSPlus"?

(Multiple choices)【多选题】

11.

「電召PLUS」的技術對您的影響／How does the "MaaSPlus" technology affect you?

	完全不同意／Totally disagree	不同意／Disagree	一般／Normally	同意／Agree	完全同意／Totally agree
提升打車效率／Improves efficiency
提升打車效率／Improves efficiency
減少等待時間／Reduces waiting time
減少等待時間／Reduces waiting time
提升服務質量／Improves service quality
提升服務質量／Improves service quality
增強出租車行業競爭力／Enhances competitiveness of taxi services
增強出租車行業競爭力／Enhances competitiveness of taxi services

12.

您使用「電召PLUS」所產生的風險與信任感受／The risks and trust issues you experience when using "MaaSPlus"

	完全不信任 Completely distrust	不信任 Distrust	一般 Generally	信任 Trust	完全信任 Completely trust
數據隱私顧慮／Concern about data privacy
數據隱私顧慮／Concern about data privacy
支付安全信任度／Trust in payment security
支付安全信任度／Trust in payment security
系統可靠性／System reliability
系統可靠性／System reliability

13.

您覺得智慧調度／電子支付／監管平台重要嗎／Do you think intelligent scheduling/electronic payment/regulatory platforms are important?

	非常不重要／Very unimportant	不重要／Unimportant	一般／Generally	重要／Important	非常重要／Very important
全數字化叫車 (一鍵下單 / 全程可視化)／Fully digital booking
全數字化叫車 (一鍵下單 / 全程可視化)／Fully digital booking
智慧調度與精準定位／Smart dispatch & positioning
智慧調度與精準定位／Smart dispatch & positioning
電子支付與自動結算／Electronic payment & auto settlement
電子支付與自動結算／Electronic payment & auto settlement
統一監管平台 (資質透明 / 行程可追溯)／Unified supervision platform
統一監管平台 (資質透明 / 行程可追溯)／Unified supervision platform

14.

您在「電召PLUS」預約計程車後的等待時間／How long is your wait time after booking a taxi through "MaaSPlus"?

無人接單／No driver accepted the order

少於5分鐘／＜5 minutes

5-10分鐘／5-10 minutes

10-20分鐘／10-20 minutes

20分鐘以上／＞20 minutes

15.

「電召PLUS」相比路邊揚招的體驗／Compared to hailing a taxi on the street, what is the experience of "MaaSPlus"?

速度更快，且更省心／Faster speed and more convenient

速度更快，但更麻煩／Faster speed but more troublesome

速度無差異，但更省心／No speed difference, but more convenient

速度無差異，但更麻煩／No speed difference, but more troublesome

速度更慢，但更省心／Slower speed but more convenient

速度更慢，且更麻煩／Slower speed and more troublesome

16.

您是否使用過其他網約車App (Uber、高德等)／Have you used other ride-hailing apps (Uber, Gaode, etc.)?

是／Yes

否／No

17.

「電召PLUS」與其他網約車App相比的整體體驗／How does the overall user experience of "MaaSPlus" compare to other ride-hailing apps?

18.

「電召PLUS」與其他同類服務的競爭對比感知／Comparison between "MaaSPlus" and other similar services

	完全不同意 Totally disagree	不同意 Disagree	一般 Normally	同意 Agree	完全同意 Totally agree
叫車效率比傳統揚招更高／"MaaSPlus" has higher ride-hailing efficiency than traditional street-hailing
叫車效率比傳統揚招更高／"MaaSPlus" has higher ride-hailing efficiency than traditional street-hailing
司機服務／車型質量優於其他電召平台／The driver/car service quality of "MaaSPlus" is better than other ride-hailing platforms
司機服務／車型質量優於其他電召平台／The driver/car service quality of "MaaSPlus" is better than other ride-hailing platforms
價格比其他同類服務更有競爭力／The price of "MaaSPlus" is more competitive than other similar services
價格比其他同類服務更有競爭力／The price of "MaaSPlus" is more competitive than other similar services
客服響應速度比其他服務更快／The customer service response speed of "MaaSPlus" is faster than other services
客服響應速度比其他服務更快／The customer service response speed of "MaaSPlus" is faster than other services
優惠活動比其他電召平台更吸引人／The promotional offers of "MaaSPlus" are more attractive than other ride-hailing platforms
優惠活動比其他電召平台更吸引人／The promotional offers of "MaaSPlus" are more attractive than other ride-hailing platforms
路線規劃比其他平台更合理／The route planning of "MaaSPlus" is more reasonable than other platforms
路線規劃比其他平台更合理／The route planning of "MaaSPlus" is more reasonable than other platforms

19.

您是否會推薦「電召PLUS」給他人／Would you recommend "MaaSPlus" to others?

20.

您認為「電召 PLUS」最需優先改進的方面 (可多選)／What do you think is the most important aspect of "MaaSPlus" that needs to be improved first? (Multiple choices)

【多选题】

平台穩定性 (減少卡頓／崩潰)／Platform stability (reduced lag／crashes)

智慧調度效率 (高峰更快派單)／Intelligent dispatch efficiency (faster order dispatch during peak hours)

定位精準度／Location accuracy

支付相容性 (支援更多方式)／Payment compatibility (supports more payment methods)

無障礙服務覆蓋／Accessibility service coverage

監理透明度／Regulatory transparency