2023 Hainan Medical University International Student Campus Services Satisfaction Survey

亲爱的留学生朋友：您好！为了进一步提升国际教育学院后勤服务管理水平，为您创造更加安全、舒适、便利的校园生活环境，我们特开展此次后勤服务满意度调查。本问卷旨在了解您在校园生活中的真实感受与需求。问卷采用匿名形式，所有数据仅用于内部服务优化分析，请您放心根据实际体验如实填写。感谢您的支持与配合！
Dear international students,Greetings! To further improve the logistics service management of the School of
International Education and create a safer, more comfortable and convenient campus living environment for you, we are conducting this logistics service satisfaction survey.This questionnaire aims to learn about your real feelings and demands during campus life. The survey is anonymous, and all collected data will only be used for internal service optimization and analysis. Please feel free to fill it out truthfully according to your actual experience.
 Thank you for your support and cooperation!
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1.
您目前就读的年级是?
What grade are you currently in?
本科一年级 First-year undergraduate
本科二年级 Second-year undergraduate
本科三年级 Third-year undergraduate
本科四年级 Fourth-year undergraduate
本科五年级 Fifth-year undergraduate
本科六年级 Sixth-year undergraduate
硕士研究生 Master student
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2.
您对宿舍区公共区域（走廊、楼梯间等）的日常卫生保持工作是否满意? Are you satisfied with the daily sanitation maintenance of public areas in the dormitory compound (corridors, stairwells, etc.)?
非常满意 Very satisfied
满意 Satisfied
一般 Fair
不满意 Dissatisfied
非常不满意 Very dissatisfied
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3.
宿舍管理人员（阿姨/宿管）每周是否按规定进行宿舍卫生安全与卫生查房? Do dormitory administrators conduct regular inspections on dorm hygiene and safety every week as required?
每周都查，且态度良好Inspections are carried out every week with a friendly attitude.
每周都查，但态度生硬Inspections are carried out every week but with a stiff attitude.
偶尔查房 Inspections are conducted occasionally.
几乎不查房 Hardly any inspections are carried out.
不清楚 Not sure
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4.
您对宿舍区的安全管理（如门禁制度、访客登记、夜间巡逻等）是否满意? Are you satisfied with the safety management in the dormitory area, such as access control system, visitor registration and night patrols?
非常满意 Very satisfied
满意 satisfied
一般 Fair
不满意 Dissatisfied
非常不满意 Very dissatisfied
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5.
当宿舍设施（如水电、家具、网络等）出现故障时，报修响应及维修是否及时? Is the repair response and maintenance timely when dormitory facilities (such as water, electricity, furniture, network, etc.) break down?
非常及时，维修质量好 The response is very timely and the maintenance quality is good.
比较及时，能解决问题Relatively timely, and problems can be solved effectively.
一般，偶尔拖延 Fairly average, with occasional delays.
不及时，影响正常生活 Not timely, which affects normal life.
非常不及时，且未解决Extremely slow response, and the problem remains unresolved.
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6.
您对宿舍区域提供的网络服务质量（网速、稳定性）是否满意? Are you satisfied with the quality of network service in the dormitory area, including network speed and stability?
非常满意 Very satisfied.
满意 Satisfied.
一般 Fair.
不满意 Dissatisfied.
非常不满意 Very dissatisfied.
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7.
共享厨房是否便捷? Is the shared kitchen convenient to use?
很便捷 It is very convenient.
还可以 It is acceptable.
不便捷 It is inconvenient.
没用过 Have not used it.
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8.
您认为目前宿舍管理在哪些方面需要改进？（可多选） Which aspects of the current dormitory management do you think need improvement? (Multiple choices are allowed)【多选题】
卫生保洁频率与质量Frequency and quality of sanitary cleaning
维修响应速度 Speed of maintenance response
安全管理制度 Safety management regulations
宿管人员服务态度 Service attitude of dormitory administrators
生活便利设施（如洗衣机、饮水机等） Daily convenience facilities (such as washing machines, water dispensers, etc.)
其他 Others
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9.
您对餐厅提供的饭菜口味（含中餐及符合留学生饮食习惯的餐食）是否满意？ Are you satisfied with the taste of meals provided in the cafeteria, including Chinese food and meals catering to international students' dietary habits?
非常满意 Very satisfied.
满意 Satisfied.
一般 Fair.
不满意 Dissatisfied.
非常不满意 Very dissatisfied.
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10.
您对餐厅菜品的丰富程度及更新频率是否满意？Are you satisfied with the variety and update frequency of dishes in the cafeteria?
非常满意 Very satisfied.
满意 Satisfied.
一般 Fair.
不满意 Dissatisfied.
非常不满意 Very dissatisfied.
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11.
您对餐厅的整体卫生状况（包括就餐区、餐具消毒、后厨透明度等）是否满意？ Are you satisfied with the overall hygiene condition of the cafeteria, including dining area, tableware disinfection and kitchen transparency?
非常满意 Very satisfied.
满意 Satisfied.
一般 Fair.
不满意 Dissatisfied.
非常不满意 Very dissatisfied.
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12.
您对餐厅工作人员的服务态度及打餐效率是否满意？Are you satisfied with the service attitude and meal serving efficiency of the cafeteria staff?
非常满意 Very satisfied.
满意 Satisfied.
一般Fair.
不满意 Dissatisfied.
非常不满意 Very dissatisfied.
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13.
您对餐厅饭菜的价格及分量是否满意？Are you satisfied with the price and portion of the meals in the cafeteria?
非常满意 Very satisfied.
满意 Satisfied.
一般Fair.
不满意 Dissatisfied.
非常不满意 Very dissatisfied.
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14.
您认为餐厅在哪些方面最需要改进？（可多选）Which aspects do you think need the most improvement in the cafeteria? (Multiple choices are allowed)【多选题】
增加清真/西餐/特色风味窗口 Add halal, Western and specialty food windows
提升饭菜口味与质量 Improve the taste and quality of meals
改善就餐环境与卫生Improve the dining environment and sanitation
提高工作人员服务态度Improve the service attitude of the staff
优化菜品价格与分量Optimize the price and portion of dishes
延长供餐时间 Extend meal serving hours
其他 Others
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15.
您对校园公共区域（道路、绿化带、教学楼周边）的环境整洁度是否满意？ Are you satisfied with the cleanliness of public campus areas such as roads, green belts and surroundings of teaching buildings?
非常满意 Very satisfied
满意 Satisfied
一般Fair
不满意 Dissatisfied
非常不满意 Very dissatisfied
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16.
您对校园内公共设施（如路灯、指示牌、休闲座椅等）的维护状况是否满意？ Are you satisfied with the maintenance condition of public facilities on campus, such as street lamps, signboards and leisure seats?
非常满意 Very satisfied
满意 Satisfied
一般 Fair
不满意 Dissatisfied
非常不满意 Very dissatisfied
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17.
当您向后勤部门提出意见或建议时，相关部门的处理与反馈是否及时？ Is the handling and feedback from relevant departments timely when you put forward opinions or suggestions to the logistics department?
非常及时，处理结果满意Very timely and satisfied with the handling results
比较及时，基本能解决Relatively timely, and problems can be basically solved
一般，缺乏反馈 Average, with insufficient feedback
不及时，处理敷衍 Untimely and perfunctory handling
从未反馈过/不清楚 Never submitted feedback / Not clear
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18.
综合以上各项，您对海南医学院目前的整体后勤服务水平满意度如何？ Taking all the above items into consideration, how satisfied are you with the overall logistics service level of Hainan Medical University at present?
非常满意 Very satisfied
满意 Satisfied
一般Fair
不满意 Dissatisfied
非常不满意 Very dissatisfied
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