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Overseas Backup Phone User Survey
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This survey is anonymous. All data will be used only for statistical analysis. Please feel assured to answer according to your actual situation. There are no right or wrong options. Thank you for your support!
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1.
Your age range
18-29
30-39
40-49
50-59
Above 60
Prefer not to say
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2.
What is the price range of your current mobile phone?
Below 180 SGD
180 – 370 SGD
370 – 560 SGD
560 – 740 SGD
740 – 920 SGD
Above 920 SGD
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3.
If your mobile phone requires a long repair time at the service center, would you choose to use the backup phone provided by the center?
Yes
No
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4.
To ensure proper use and return of the backup phone, a security deposit will be collected before lending and fully refunded after the device is returned in good condition. Which payment standard do you prefer?
No deposit required during the warranty period; deposit charged based on phone model outside the warranty period
No deposit if your current phone’s value is higher than the backup phone; deposit charged if your current phone’s value is lower
No deposit during the warranty period (but backup phone value lower than your current phone);Outside warranty: advance repair fee if your phone is more valuable; deposit + repair fee if your phone is less valuable
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5.
If you choose a backup phone from the service center, what are your top 4 important factors? (Multiple choice)
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最多
选择4项】
Easy and quick pickup ＆ return process
Smooth performance without lag
Able to run daily apps (social, payment, work, etc.) normally
Privacy and data security
Latest model
Value not lower than your own phone
Clear rules for damage/loss liability
Sufficient storage space
Others
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6.
Preferred launch time
Within 1 year
Within 2 years
Within 3 years
4 years or above
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7.
Minimum required storage
64GB or below
128GB
256GB
512GB
1TB
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8.
To reduce disputes and personal losses from accidental damage during backup phone use, we may offer backup phone insurance. What do you think?
Definitely buy – for full protection and no extra compensation
May buy – depends on the price; reasonable price is acceptable
Definitely not buy – I will use the backup phone very carefully
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9.
Besides the above questions, do you have any other concerns or suggestions about borrowing and using a backup phone?
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10.
If we conduct further research, would you be willing to join a short 1-on-1 interview? (With small gifts)
Yes Please leave your contact info, e.g., WA: XXXX
No
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Overseas Backup Phone User Survey
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