Didi Drivers’ Work Experience

What is your gender ？

Male

Female

What is your age?

18-25

26-35

36-45

45 and above

How long have you been registered as a Didi driver?

3-12 months

1-3 years

Over 3 years

On average, how many hours per day do you drive for Didi?

Under 4 hours

4-8 hours

Over 8 hours

What is your driver type?

Full-time (Didi is my primary source of income)

Part-time (Didi supplements other income)

Algorithmic Task Allocation.

Please indicate your level of agreement with each statement below, where 1 = Strongly Disagree and 5 = Strongly Agree.

	1	2	3	4	5
The platform assigns orders fairly based on my location and availability.
The platform assigns orders fairly based on my location and availability.
I understand the criteria the platform uses to allocate trip requests to me.
I understand the criteria the platform uses to allocate trip requests to me.
The order dispatch system gives me a reasonable opportunity to receive trips.
The order dispatch system gives me a reasonable opportunity to receive trips.
I believe the task allocation algorithm treats all drivers equitably.
I believe the task allocation algorithm treats all drivers equitably.

Performance Surveillance.

	1	2	3	4	5
I feel constantly monitored by the platform system while driving.
I feel constantly monitored by the platform system while driving.
The platform tracks my location and driving behaviour in excessive detail.
The platform tracks my location and driving behaviour in excessive detail.
I feel pressured to maintain high ratings to avoid penalties from the system.
I feel pressured to maintain high ratings to avoid penalties from the system.
The level of monitoring by the platform makes me feel like I am not trusted.
The level of monitoring by the platform makes me feel like I am not trusted.
I am aware that the platform records and evaluates almost every aspect of my driving.
I am aware that the platform records and evaluates almost every aspect of my driving.

Incentive Design.

	1	2	3	4	5
The bonus structure motivates me to complete more trips during peak hours.
The bonus structure motivates me to complete more trips during peak hours.
The platform’s surge pricing mechanism provides fair additional compensation.
The platform’s surge pricing mechanism provides fair additional compensation.
The reward system on the platform encourages me to stay active for longer periods.
The reward system on the platform encourages me to stay active for longer periods.
I find the platform’s incentive schemes transparent and easy to understand.
I find the platform’s incentive schemes transparent and easy to understand.

Feedback Provision.

	1	2	3	4	5
The platform provides useful feedback on my driving performance.
The platform provides useful feedback on my driving performance.
The weekly performance summaries help me understand how I can improve.
The weekly performance summaries help me understand how I can improve.
Passenger comments and ratings give me meaningful information about my service quality.
Passenger comments and ratings give me meaningful information about my service quality.
The feedback I receive from the platform helps me feel more confident in my work.
The feedback I receive from the platform helps me feel more confident in my work.

10.

Perceived Job Autonomy.

	1	2	3	4	5
I can freely decide when and how long I work on the platform.
I can freely decide when and how long I work on the platform.
I have meaningful control over which trip requests I accept or decline.
I have meaningful control over which trip requests I accept or decline.
I feel that I can organise my daily work schedule according to my own preferences.
I feel that I can organise my daily work schedule according to my own preferences.
The platform allows me sufficient flexibility in choosing my working areas and routes.
The platform allows me sufficient flexibility in choosing my working areas and routes.
Overall, I feel a strong sense of independence in how I carry out my driving work.
Overall, I feel a strong sense of independence in how I carry out my driving work.

11.

Intrinsic Motivation.

	1	2	3	4	5
I find driving for the platform enjoyable and interesting.
I find driving for the platform enjoyable and interesting.
I am genuinely interested in providing a good service to passengers.
I am genuinely interested in providing a good service to passengers.
I would continue driving for the platform even if the financial rewards were slightly lower.
I would continue driving for the platform even if the financial rewards were slightly lower.
I feel a sense of personal accomplishment from completing trips successfully.
I feel a sense of personal accomplishment from completing trips successfully.
I feel engaged and absorbed when I am working on the platform.
I feel engaged and absorbed when I am working on the platform.

12.

Extrinsic Motivation.

	1	2	3	4	5
I drive primarily because of the financial rewards the platform offers.
I drive primarily because of the financial rewards the platform offers.
Earning a stable income is my main reason for working as a Didi driver.
Earning a stable income is my main reason for working as a Didi driver.
I am motivated to drive more when the platform offers higher bonuses or incentives.
I am motivated to drive more when the platform offers higher bonuses or incentives.
The financial compensation I receive is the most important factor in my decision to drive.
The financial compensation I receive is the most important factor in my decision to drive.