Platform Economy Psychological Contract Survey (Structured Questionnaire Format)

Instructions: This structured questionnaire aims to understand your experience and psychological perception as a ride-hailing driver. All responses are anonymous and for academic research only. Please choose the most appropriate answer based on your situation.
*
Where are you from?
①Chinese Didi drivers
② British Uber drivers
*
1. What is your gender?
Male
Female
Other
*
2. How long have you been working as a ride-hailing driver?
1–3 years
3-5years
more than 5years
*
3. Are you working full-time or part-time on the platform?
Full-time
Part-time
*
4. If you are a part-time driver, do you have another job?
Yes
No
*
5. The platform has fulfilled the promises or expectations I had when I joined.
① Strongly Disagree
② Disagree
③ Neutral
④ Agree
⑤ Strongly Agree
*
6. The platform often changes policies without prior notice(Reward policies, Revenue distribution）.
① Strongly Disagree
② Disagree
③ Neutral
④ Agree
⑤ Strongly Agree
*
7. I trust the platform less than when I first joined.
① Strongly Disagree
② Disagree
③ Neutral
④ Agree
⑤ Strongly Agree
*
8. The work arrangement is flexible enough to balance with my personal life.
① Strongly Disagree
② Disagree
③ Neutral
④ Agree
⑤ Strongly Agree
*
9. I am satisfied with the platform’s income distribution mechanism.
① Strongly Disagree
② Disagree
③ Neutral
④ Agree
⑤ Strongly Agree
*
10. I would recommend this platform to others.
① Strongly Disagree
② Disagree
③ Neutral
④ Agree
⑤ Strongly Agree
*
11. If the income continues to decrease, I may consider quitting.
① Strongly Disagree
② Disagree
③ Neutral
④ Agree
⑤ Strongly Agree
*
12. I am currently looking at other platforms or job opportunities.
① Strongly Disagree
② Disagree
③ Neutral
④ Agree
⑤ Strongly Agree
*
13. The platform recently canceled peak-hour bonuses, reducing daily income by 15%. How would you respond?
Continue taking orders as income is acceptable
Reduce work and seek other income sources
Explore other platforms or new jobs
Complain or give feedback to the platform
*
14. A customer complained about your attitude and the platform deducted your bonus without asking you. What is your opinion?
Understandable, customer experience matters
Unfair, driver should be allowed to explain
Unhappy but accept it
Very dissatisfied, considering fewer orders
*
15. In which of the following situations did the platform provide effective support? (Select all that apply)【多选题】
Traffic accident
Unreasonable customer complaints
Abnormal income or deductions
Holiday peak bonuses
Support during COVID-19
None of the above
*
16. If another platform offers similar pay but better fairness, would you switch?
Definitely yes
Maybe
Depends
No
*
17. Please describe a time when you felt respected or disrespected by the platform.

Answer
*
18. If the platform could improve one thing to make drivers more satisfied, what would it be?

Answer:
*
19. The platform informs and explains policy changes in advance.
① Strongly Disagree
② Disagree
③ Neutral
④ Agree
⑤ Strongly Agree
*
20. I understand how platform fees, bonuses, and deductions are calculated.
① Strongly Disagree
② Disagree
③ Neutral
④ Agree
⑤ Strongly Agree
*
21. Customer service clearly answers my questions about rules or pay.
① Strongly Disagree
② Disagree
③ Neutral
④ Agree
⑤ Strongly Agree
*
22. I receive notifications and important updates in time.
① Strongly Disagree
② Disagree
③ Neutral
④ Agree
⑤ Strongly Agree
*
23. Communication channels (like in-app messages or phone support) are effective and convenient.
① Strongly Disagree
② Disagree
③ Neutral
④ Agree
⑤ Strongly Agree
*
24. I was disappointed by sudden changes in rewards or commission rates.
① Strongly Disagree
② Disagree
③ Neutral
④ Agree
⑤ Strongly Agree
*
25. I felt disrespected in the way complaints or punishments were handled.
① Strongly Disagree
② Disagree
③ Neutral
④ Agree
⑤ Strongly Agree
*
26. I believe the platform broke earlier promises or advertising claims.
① Strongly Disagree
② Disagree
③ Neutral
④ Agree
⑤ Strongly Agree
*
27. I feel that the platform no longer values its drivers.
① Strongly Disagree
② Disagree
③ Neutral
④ Agree
⑤ Strongly Agree
*
28. Due to some incidents of overdue deductions and uneven revenue distribution on the platform, my trust in the platform has declined.
① Strongly Disagree
② Disagree
③ Neutral
④ Agree
⑤ Strongly Agree
*
29. Which of the following events made you feel betrayed by the platform? (Select all that apply)【多选题】
Sudden income decrease
Unfair punishment
Unable to appeal complaints
Drivers are no longer valued
Broken promotional promises
Other:
问卷星提供技术支持
举报