DJI主管调查问卷

本问卷旨在优化管理效能、提升团队体验，所有数据仅用于管理改进，严格保密，请放心填写。
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1.
你所在的LOB
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2.
你隶属哪个主管名下（参考BMS隶属，基于此主管进行后续打分）Which supervisor do you belong to (refer to BMS affiliation, based on this supervisor for subsequent scoring)
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3.
该主管对线路核心业务流程、系统操作及话术规范的熟悉程度如何?How familiar is the supervisor with the core business processes, system operations, and language specifications of the line?
很不满意Very Unsatisfied
很满意Very Satisfied
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4.
当遇到突发客诉、系统故障或复杂业务场景时，主管的应急处理与决策能力如何?What is the emergency response and decision-making ability of the supervisor when encountering sudden customer complaints, system failures, or complex business scenarios?
很不满意Very Unsatisfied
很满意Very Satisfied
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5.
该主管在日常任务分配、人员管理上是否合理、公平?Is the supervisor reasonable and fair in daily task allocation and personnel management?
很不满意Very Unsatisfied
很满意Very Satisfied
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6.
该主管是否关注团队成员的成长，并提供有效的培训或辅导?Does the supervisor pay attention to the growth of team members and provide effective training or coaching?
很不满意Very Unsatisfied
很满意Very Satisfied
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团队氛围与凝聚力方面，主管的营造效果如何?团队氛围与凝聚力方面，主管的营造效果如何?How clear and timely are supervisors when conveying company policies, business adjustments, system updates, and other information?
很不满意Very Unsatisfied
很满意Very Satisfied
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8.
主管在传达公司政策、业务调整、系统更新等信息时，清晰度与及时性如何?How clear and timely are supervisors when conveying company policies, business adjustments, system updates, and other information?
很不满意Very Unsatisfied
很满意Very Satisfied
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9.
当您提出工作建议、反馈问题或表达困难时，主管的倾听与回应态度如何?What is the supervisor's listening and response attitude when you propose work suggestions, provide feedback on issues, or express difficulties?
很不满意Very Unsatisfied
很满意Very Satisfied
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10.
主管与其他部门（如质检、培训、技术、业务方）的跨部门协作是否顺畅?Is the cross departmental collaboration between supervisors and other departments (such as quality inspection, training, technology, and business) smooth?
很不满意Very Unsatisfied
很满意Very Satisfied
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11.
总体而言，您对当前主管的管理能力与专业表现是否满意?Overall, are you satisfied with the current supervisor's management ability and professional performance?
很不满意Very Unsatisfied
很满意Very Satisfied
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12.
  • 您认为该主管最突出的1-2个优点是什么？（例如：业务能力强、情绪稳定、公平等）
    What do you think are the most prominent 1-2 advantages of this supervisor? (For example: strong business ability, emotional stability, fairness, etc.)
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13.
您认为主管最需要改进的1-2个方面是什么？（例如：沟通方式、辅导耐心、排班合理性等）What do you think are the 1-2 areas that the supervisor needs to improve the most? (For example: communication methods, patient coaching, reasonable scheduling, etc.)
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