QUESTIONNAIRE SURVEY

This questionnaire aims to collect data on Sam’s Club’s cold chain logistics operations in four key areas:

(1) cost structure；(2) technology application；(3) operational management；(4) sustainability practices.

Your participation will help us evaluate how technology and management strategies can improve cost efficiency, logistics performance, and food safety.

Section 1: Basic Information
Please select the option that best describes your situation. 

*
1. Your role:
A. Cold Chain Logistics Manager at Sam’s Club
B. Supplier/Partner Manager at Sam’s Club
C. Member/Consumer of Sam’s Club
*
2. Your region:
A. East China
B. South China
C. North China
D. Other
*
3.Your main area of involvement in Sam’s Club cold chain:
A. Procurement
B.Storage
C.Transportation
D.Retail
E.Customer Service

Section 2: Assessment of Cold Chain Cost Components
Please rate your level of agreement with each statement based on your knowledge or experience with Sam’s Club’s cold chain operations.（1=Strongly Disagree, 5=Strongly Agree）

*

4. Energy consumption (electricity and fuel) is one of the major sources of cost pressure.

Strongly Disagree
Strongly Agree
*
5.Transportation costs represent a large proportion of Sam’s Club’s logistics expenses.
Strongly Disagree
Strongly Agree
*
6.Warehousing and cold storage maintenance costs significantly affect total expenses.
Strongly Disagree
Strongly Agree
*
7.Labor costs in low-temperature environments are significantly higher than those in normal logistics operations.
Strongly Disagree
Strongly Agree
*
8.Equipment aging and maintenance contribute significantly to operational costs.
Strongly Disagree
Strongly Agree
*
9.Vehicle utilization rate (load capacity) directly impacts per-unit transportation cost.
Strongly Disagree
Strongly Agree
*
10.Overall, Sam’s Club has achieved effective control over cold chain operating costs.
Strongly Disagree
Strongly Agree

Section 3: Technology Application and Efficiency Analysis

Please rate the usage and effectiveness of the following technologies in Sam’s Club’s cold chain. （1=Strongly Disagree, 5=Strongly Agree）

*
11.Sam’s Club applies IoT-based temperature monitoring systems for real-time tracking.
Strongly Disagree
Strongly Agree
*
12.Automated warehousing systems are used to improve cold storage efficiency.
Strongly Disagree
Strongly Agree
*
13.Big data analytics are used for forecasting and optimizing replenishment or distribution routes.
Strongly Disagree
Strongly Agree
*
14.Blockchain or digital traceability systems are used to track cold chain data.
Strongly Disagree
Strongly Agree
*
15.Technology applications have reduced temperature deviation incidents and product losses.
Strongly Disagree
Strongly Agree
*
16.High system maintenance cost is a challenge in Sam’s Club’s technology use.
Strongly Disagree
Strongly Agree
*
17.Staff training for smart cold chain systems is sufficient and effective.
Strongly Disagree
Strongly Agree
*
18.Overall, technological applications have improved Sam’s Club’s cold chain performance.
Strongly Disagree
Strongly Agree

Section 4: Operational Challenges and Sustainability Performance

Part A – Operational Management
Please evaluate the following operational practices.（1=Strongly Disagree, 5=Strongly Agree）

*
19.Cross-regional coordination between Sam’s Club stores and distribution centers is efficient.
Strongly Disagree
Strongly Agree
*
20.Delivery route planning is scientifically optimized to reduce energy and time waste.
Strongly Disagree
Strongly Agree
*
21.Inventory turnover rate for cold chain products is high, minimizing overstocking.
Strongly Disagree
Strongly Agree
*
22.Emergency response systems for temperature anomalies or equipment failures are effective.
Strongly Disagree
Strongly Agree
*
23.Cooperation with suppliers is smooth in delivery time and temperature control.
Strongly Disagree
Strongly Agree
*
24.Cold chain management processes are highly digitalized.
Strongly Disagree
Strongly Agree
*
25.Performance indicators such as temperature accuracy and on-time delivery are regularly evaluated.
Strongly Disagree
Strongly Agree

Part B – Sustainability
Please rate the implementation of sustainability practices.（1=Strongly Disagree, 5=Strongly Agree）

*
26.Sam’s Club uses eco-friendly refrigerants in storage and transportation.
Strongly Disagree
Strongly Agree
*
27.Recyclable or biodegradable packaging materials are used in cold chain operations.
Strongly Disagree
Strongly Agree
*
28.Measures have been taken to reduce energy consumption and carbon emissions.
Strongly Disagree
Strongly Agree
*
29.Green logistics practices enhance Sam’s Club’s brand reputation.
Strongly Disagree
Strongly Agree
*
30.Sustainability practices have improved customer satisfaction and loyalty.
Strongly Disagree
Strongly Agree

Section 5: Overall Cold Chain Performance
Based on your experience, please evaluate overall performance.（1=Strongly Disagree, 5=Strongly Agree）

*
31.Sam’s Club maintains high temperature control accuracy across all cold chain stages.
Strongly Disagree
Strongly Agree
*
32.Members are satisfied with the freshness and quality of refrigerated or frozen products.
Strongly Disagree
Strongly Agree
*
33.Cold chain delivery is quick and keeps customers satisfied.
Strongly Disagree
Strongly Agree
*
34.The cold chain system is stable and keeps food safety.
Strongly Disagree
Strongly Agree

Section 6: Open-ended Question

*
35.Please share any suggestions you have for improving Sam's Club's cold chain logistics.
问卷星提供技术支持
举报