Grimaldi China VOC Survey[复制]

请选择您与我们的合作结算方式 |Please select your settlement type with us

您与Grimaldi合作的主要业务类型是什么？|What is your main business type with Grimaldi? 

您主要负责角色 | Your primary role

您是否有固定对接的客户经理/商务联系人？ | Do you have a dedicated Key Account (KA) contact from Grimaldi?

您愿意将我们推荐给同行/合作伙伴吗？（0–10分） | How likely are you to recommend us to a colleague/partner? (0–10) 

您给出上述分数的主要原因（限选2项） | What are the main reasons for your score above? (Select up to 2)【最多选择2项】

海运服务整体质量评分（1–5分） | Maritime service quality rating (1–5)

Key Account 回复速度（1–5分） | Key Account response speed (1–5)

Documentation（单证）处理效率（1–5分） | Documentation efficiency (1–5)

沟通与信息透明度（1–5分）：是否主动更新、信息是否清晰、跨团队口径是否一致 | Communication & transparency (1–5): proactive updates, clarity, and consistency across teams

异常与变更处理体验（1–5分）：船期延误、cut-off变化、换船、紧急改单等 | Exception; change handling (1–5): delays, cut-off changes, vessel change, urgent amendments

首次响应时长（工作日9:00–18:00）：通常多久能收到首次响应（含确认已收到+预计处理时间）？ | First response time (Business days 9:00–18:00): How long until you receive the first response (incl. acknowledgement + ETA)?

过去6个月，您是否经历过“付款后放单/确认release”的流程？ | In the past 6 months, have you experienced B/L release after payment?

在您提交付款水单+所需资料后，通常多久收到我们确认 B/L release？ | After submitting payment slip + required documents, how long does it usually take to receive B/L release confirmation?

导致等待时间的最可能原因是什么？| What is the most probable reason causing the waiting time (from payment slip + required docs submitted to "release confirmed"）? 

过去6个月，您是否经历过提单更改（B/L amendment）？ | In the past 6 months, have you had any B/L amendments?

平均需要修改几轮才定稿？ | On average, how many amendment rounds are needed to finalize the B/L? 

更改多数发生在 | Most amendments happen 

更改主要原因（限选2项） | Main reasons for amendments (Select up to 2)【最多选择2项】

仅当您曾与以下功能/团队有实际接触或使用体验时，请选择并继续作答；如未接触，可跳过本部分。
过去6个月，您主要与我们哪些模块/团队有接触？（可多选） | Only if you have interacted with any of the functions/teams below, please select and answer; otherwise you may skip this section.
In the past 6 months, which modules/teams have you interacted with? (Select all that apply)【最少选择1项】

1）订舱/提单处理时效（Timeliness） | Timeliness of booking; B/L handling

2）单证准确性与一次通过率（Accuracy / Right-first-time）

如您对Cargo BL&Booking（订舱&提单制作）任一项评分为3分及以下，请简要说明该模块最需要改进的地方，并分享一个例子 | If you rated any item 3 or below in the previous question, what should we improve most for this module? Please share a brief example. 

1) 账单清晰度与易核对程度（Invoice clarity） | Invoice clarity; ease of reconciliation

2) 开票与收款处理时效（Timeliness） | Invoicing; payment processing timeliness

3) 费用沟通一致性/透明度（Transparency） | Transparency; consistency of charge communication

如您对Billing&Finance（账单确认/开票/收款）任一项评分为3分及以下，请简要说明该模块最需要改进的地方，并分享一个例子 | If you rated any item 3 or below in the previous question, what should we improve most for this module? Please share a brief example. 

1) 报价及时性与准确性（Quotation） | Quotation timeliness & accuracy

2) 沟通效率与专业性（Communication） | Communication efficiency & professionalism

3) 过程问题响应与推动解决（Responsiveness） | Responsiveness & issue resolution

如您对Sales（报价/沟通/过程协同）任一项评分为3分及以下，请简要说明该模块最需要改进的地方，并分享一个例子（ | If you rated any item 3 or below in the previous question, what should we improve most for this module? Please share a brief example.

1) 航次信息准确性（Accuracy） | Schedule information accuracy

2) 航次调整通知及时性与清晰度（Change notice） | Change notification timeliness & clarity

3) 甩货/延误等异常情况下的沟通与安排（Exception handling） | Rolling/delay handling; communication

如您对航线管理（Route / Schedule Management）任一项评分为3分及以下，请简要说明该模块最需要改进的地方，并分享一个例子 | If you rated any item 3 or below in the previous question, what should we improve most for this module? Please share a brief example. 

1) 装载安排/确认的可靠性（Reliability） | Loading arrangement; confirmation reliability

2) 与目的港沟通协同（Coordination） | Coordination with POD / destination office

3) Admin Ops 支持效率（Support efficiency） | Admin Ops support efficiency

如您对操作（Operations / Admin Ops）任一项评分为3分及以下，请简要说明该模块最需要改进的地方，并分享一个例子 | If you rated any item 3 or below in the previous question, what should we improve most for this module? Please share a brief example. 

1) 打尺数据准确性（Data accuracy） | Measurement/dimension data accuracy

2) 打尺数据更新及时性（Update timeliness） | Measurement/dimension data update timeliness

如您对打尺数据（Measurement / Dimension Data）任一项评分为3分及以下，请简要说明该模块最需要改进的地方，并分享一个例子。 | If you rated any item 3 or below in the previous question, what should we improve most for this module? Please share a brief example.

如果只改进一件事，您最希望我们优先改进什么？请举例说明。 | If we could improve only one thing, what should we prioritize? Please share an example.

是否允许我们就您的反馈做进一步回访？如可以请留下联系方式。| May we contact you for a follow-up? If yes, please leave your contact details.