Question About Smart Chiller Product Satisfaction Survey

Dear Sir/Madam, thank you very much for taking the time to fill out this questionnaire! This questionnaire aims to investigate users' satisfaction with smart chiller products. Thank you for your cooperation and support!
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1.
How long have you been using this smart chiller?
Less than 3 months
3 - 6 months
6 - 12 months
1 - 2 years
More than 2 years
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2.
How would you rate the overall quality (such as stability, durability) of the smart chiller?
Very Satisfied
Satisfied
Average
Dissatisfied
Very Dissatisfied
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3.
Have there been any malfunctions during the operation of the equipment?
Never
Rarely
Sometimes
Often
Always
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4.
If there were malfunctions, what were the main types? 【多选题】
Decreased cooling efficiency
Circuit/electronic component issues
Mechanical part damage
Abnormal noise
Others (please specify)
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5.
How satisfied are you with the functions of the smart chiller?
Very Satisfied
Satisfied
Average
Dissatisfied
Very Dissatisfied
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6.
How do you think the current product price matches its performance?
worth every penny
High cost-performance
Reasonable price
Low cost-performance
Overpriced
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7.
Compared with similar products on the market, how competitive do you think the price of this product is?
Highly competitive
Has certain advantages
About the same
Lacks advantages
Completely uncompetitive
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8.
How convenient was it for you to contact after - sales service when there was a problem with the equipment?
Very convenient
Relatively convenient
Average
Inconvenient
Very inconvenient
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9.
How would you rate the response speed of after - sales service?
Immediate response
Response within 12 hours
Response within 24 hours
Response after more than 24 hours
Slow response
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10.
How were the professional level and service attitude of the after - sales service personnel?
Very professional and excellent attitude
Relatively professional and good attitude
Average
Unprofessional and poor attitude
Very unprofessional and bad attitude
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11.
Could the after - sales service completely solve the problems you encountered?
Solved every time
Solved most of the time
Solved occasionally
Seldom solved
Never solved
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12.
Would you be willing to recommend this smart chiller product to others?
Very willing
Willing
Not sure
Unwilling
Very unwilling
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13.
Do you have any suggestions for improving this product or service?
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