Intermax Customer Satisfaction Questionnaire

Dear Customer:

Hello! Thank you very much for choosing lntermax to provide services for you. In order to continue to improve the quality of service, to bring you a better experience, we are here to carry out this customer satisfaction survey. Your feedback is very important to us, the questionnaire is anonymous, please feel free to fill out.
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1、Which of the following industries does your business belong to?
A. Medicine
B. Chemical
C. Ship preparation
D. Other
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2、The size of your enterprise's annual export volume is approximately?
A. $5 million and above
B. US$ 1 - 5 million
C. Less than $1 million
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3. How easy is it for you to get information about the dynamics of the cargo during its transportation?
A. Very inconvenient
B. Less convenient
C. General
D. More convenient
E. Very convenient
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4、From the time you place an order to the shipment of goods, the smoothness of the entire process to your feelings?
A. Very unruly and extremely problematic
B. Not smooth and more problematic
C. General, with some problems
D. Smooth, with occasional minor problems
E. Very smooth and unobstructed
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5、During the process of cargo transportation, can Intermax notify you in time about such key points as cargo loading and unloading, transit and so on?
A. Almost never notified
B. Timely notification is rarely possible
C. Occasional notification
D. Can notify most of the time
E. Timely notification every time
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6、How do you think the freight cost given by Intermax is competitive in the market?
A. Completely uncompetitive and overpriced
B. Weak competitiveness and high prices
C. Comparable to market averages
D. Being competitive
E. Very competitive, with a clear price advantage
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7、In the process of cooperation with Intermax, how do you accept the cost changes?
A. Totally unacceptable, unpredictable changes and cost implications
B. Less acceptable, frequent and unreasonable changes
C. General, subject to circumstances
D. Largely acceptable, as long as communicated in advance
E. Fully acceptable, with reasonable and advance notice of changes
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8、When you receive the quotation from Intermax, are you able to clearly distinguish the calculation method and purpose of each cost?
A. Complete indistinguishability of costs
B. Only generalizations can be discerned and much is unclear
C. Partly clear, partly blurred
D. Mostly distinguishable, but some details blurred
E. Complete clarity at a glance
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9. Are you satisfied with the professionalism of the freight forwarding program provided by the staff of Intermax?
A. Very dissatisfied
B. Dissatisfaction
C. General
D. More satisfactory
E. Very satisfied
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10、When you have urgent freight forwarding needs, Intermax response speed and ability to let you rest assured?
A. Completely uneasy
B. Less reassuring
C. General
D. More assured
E. Very reassuring
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11、When you communicate with different employees of Intermax, do you get the same professional response?
A. Very different
B. Less consistent
C. General agreement
D. Comparative consistency
E. Complete consistency
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12、In the process of cooperation with Intermax, when you encounter problems, is it easy to find someone who can solve the problem?
A. Very difficult
B. Not so easy
C. General
D. Easier
E. Very easy
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13、If you give feedback to Intermax, how effective do you think the problem has been solved?
A. Very ineffective
B. Generally effective
C. Better results
D. Very effective
E. Very effective
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14、Do you know what specific complaint channels are available to Intermax? (Multiple choice)【多选题】
A.Customer service phone number
B. Complaint Portal on the Company's Official Website
C. Mail Complaints
D. Other (please specify)
E. Not at all
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15、What other expectations or suggestions do you have for Intermax services?
Thank you again for taking the time to fill out the questionnaire! Your support is our driving force for progress.
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