阿联酋航空品牌形象在吸引和留住消费者的作用问卷调查

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1. What is your age range?
18-24 years old
25-34 years old
35-44 years old
45-55 years old
55+ years old
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2. What is your gender?
Male
Female
Other
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3. Approximately how many times per year do you travel by air?
1-2 times
3-5 times
6-10 times
More than 10 times
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4. What do you usually travel for?
Business
Tourism
Visiting family and friends
Other
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5. Do you usually travel alone or with family/friends?
Solo
Family
Friend(s)
Other
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6. What are the most important factors you look for when choosing an airline?
Cost
Frequency of flights
Quality of service
Loyalty programmed
Safety record
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7.  Have you travelled with Emirates before?
Yes
No
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8. If you will choose Emirates then what is the reason? (Multiple choice)【多选题】
Quality of service
Price
Flight arrangements
Loyalty programmed
Other
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9.  In your opinion, in which of the following areas does Emirates excel? (Multiple choice)【多选题】
Customer Service
Safety record
Comfort
Price
Route network
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10. How much do you think Emirates' brand image influenced your choice of airline?
Very much
Somewhat
No influence
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11. How satisfied are you with the service provided by Emirates?
Very satisfied
Usual
Dissatisfied
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12. What aspects of the service are you most satisfied with? (Multiple choice)【多选题】
Boarding process
Seat comfort
In-flight entertainment
Catering
Customer Service
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13. Where do you feel Emirates needs to improve?
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14. What do you think of Emirates' prices compared to the quality of its service?
Very reasonable
Slightly high
Too high
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15. How would you rate the overall value offered by Emirates compared to other airlines?
Higher
Similar
Lower
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16. Would you choose Emirates again?
Definitely
Possibly
Up in the air
Probably not
Not
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17. Would you recommend Emirates to your friends and family?
Definitely
Possibly
Up in the air
Probably not
Not
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18. If you don't choose Emirates anymore, what are the most likely reasons?
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19. Do you have any suggestions or comments that can help Emirates improve the quality of its services and brand image?
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