阿里巴巴国际站 AI 工具使用情况调查问卷

尊敬的阿里巴巴国际站采购商：

您好！为深入了解 AI 工具对跨境采购决策的影响，我们开展本次专项调研。本问卷旨在收集您使用平台 AI 工具的真实体验、实际帮助与潜在顾虑，所有数据仅用于学术研究，严格保密个人及企业信息，问卷填写约 5分钟，感谢您的支持与配合！
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1.

What is the size of your enterprise's workforce?

A. Fewer than 10 people
B. 10–50 people
C. 51–200 people
D. More than 200 people
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2.
What is your company's approximate annual total cross-border procurement volume?
A. Less than 150,000 US dollars
B. 150,000–450,000 US dollars
C.450,000–700,000 US dollars
D.More than 700,000 US dollars
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3.
How many years have you been using Alibaba International for procurement?
A. Less than 1 year
B. 1–3 years
C. 3–5 years
D. More than 5 years
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4.

Which industry do your core procurement products belong to?

A. 3C Electronics
B. Home Supplies
C. Garments ＆ Textiles
D. Machinery ＆ Equipment
E. Beauty ＆ Personal Care
F. Other _______
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5.

Your core procurement regions (multiple choices allowed):[Multiple Choice Question]

【多选题】
A. Europe
B. North America
C. Southeast Asia
D. Middle East
E. South America
F. Other _______
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6.

Have you ever used AI tools on Alibaba International (such as intelligent recommendations, AI translation, visual search, demand forecasting, etc.)?

A. Never used
B. Occasionally used (1–3 times per month)
C. Frequently used (4–10 times per month)
D. High-frequency use (more than 10 times per month)
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7.

 Which devices do you mainly use to access AI tools on Alibaba International (multiple choices allowed)?

【多选题】
A. Desktop (PC/Mac)
B. Mobile (APP)
C. Tablet
D. Other _______
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8.
Which 3 types of AI tools do you use most frequently (multiple choices allowed)?【多选题】
A. Intelligent Product/Supplier Recommendations
B.AI Translation (including real-time communication translation)
C. Visual Search (image-based product search)
D. Demand Forecasting (market trend analysis)
E. Intelligent Logistics Tracking/Solution Recommendations
F. AI Customer Service/Consultation Assistant
G. Other _______
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9.

What are the main scenarios where you use AI tools (multiple choices allowed)?

【多选题】
A. Supplier screening and comparison
B. Product selection and price inquiry
C. Cross-border communication (coordination with suppliers)
D. Market trend analysis
E. Logistics solution evaluation
F. Order execution tracking
G. Other _______
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10.

How do you think AI tools have improved your procurement efficiency?

A. No improvement
B. Slight improvement (saves less than 10% of time)
C. Moderate improvement (saves 10%–30% of time)
D. Significant improvement (saves more than 30% of time)
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11.

Specifically, to what extent have AI tools helped you in the following aspects? 

很不满意不满意一般满意很满意
Efficiency of supplier screening
Efficiency of supplier screening
Completeness of product information acquisition
Completeness of product information acquisition
Fluency of cross-border communication
Fluency of cross-border communication
Accuracy of market trend judgment
Accuracy of market trend judgment
Effectiveness of procurement cost control
Effectiveness of procurement cost control
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12.
What do you think are the top 3 core values of AI tools (multiple choices allowed)?【多选题】
A. Reduces time spent on information screening
B. Lowers language communication barriers
C. Provides more potential supplier options
D. Assists in judging market risks
E. Simplifies procurement process operations
F. Reduces the probability of decision-making errors
G. Other _______
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13.
How has your procurement decision-making cycle changed after using AI tools?
A. Significantly shortened
B. Slightly shortened
C. No change
D. Slightly extended
E. Significantly extended
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14.

What are your top 3 main concerns when using AI tools (multiple choices allowed)?

【多选题】
A. Insufficient accuracy of recommendation results (mismatch between products/suppliers and requirements)
B. Unprofessional translation content (especially industry terminology)
C. Data privacy and business information security risks
D. Opaque algorithm logic, unable to verify result reliability
E. Complex function operation, high learning cost
F. Unable to meet personalized procurement needs
G.No effective feedback channel when problems occur
H. Concerns that AI tools will replace manual services, making it impossible to get accurate solutions for complex problems
I. Other _______
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15.

What do you think are the main shortcomings of current AI tools? (0 = Extremely serious, 100 = No shortcomings)

Severe homogenization of recommendations
Insufficient adaptation to industry-specific needs
Cumbersome operational processes
Delayed feedback response
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16.
Have you ever made decision-making errors (e.g., choosing the wrong supplier, misjudging the market, etc.) due to the use of AI tools?
A. Never
B. 1–2 times
C. 3–5 times
D. More than 5 times
17.

If you have made such errors, what are the main reasons (multiple choices allowed)?

A. Recommended information does not match actual needs
B. Misunderstanding caused by distorted translation content
C. Deviation in market forecast results
D. Over-reliance on AI recommendations without manual verification
E. Other _______
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18.

What functions do you hope AI tools will add or enhance (multiple choices allowed)?

【多选题】
A. Industry-specific terminology translation database
B. Customizable personalized screening criteria (e.g., supplier qualifications, production capacity requirements)
C. More detailed explanation of recommendation logic
D. Multi-dimensional market data comparison (e.g., supply and demand trends in different regions)
E. Intelligent risk early warning (e.g., supplier credit risk, policy change alerts)
F. Simplify operational processes and reduce redundant steps
G. Other _______
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19.

What are your expectations for the operational complexity of AI tools?

A. Ultra-simple operation (1-2 steps to access core functions)
B. Basic operation (3-5 steps to complete main requirements)
C. Comprehensive functions (accepting multi-step operations)
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20.
您Would you be willing to pay for higher-quality AI value-added services?
A. Completely unwilling
B. Willing, if the annual fee does not exceed 0.5% of the procurement volume
C. Willing, if the annual fee does not exceed 1% of the procurement volume
D. Depends on the value of the functions
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21.

What are your preferred ways to obtain usage guidance for AI tools (multiple choices allowed)?

【多选题】
A. Short video tutorials
B. Real-time operation prompts
C. Online customer service consultation
D. Graphic manuals
E. Other _______
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22.

In your opinion, in which aspects do the AI tools on Alibaba.com need further improvement? (e.g., translation accuracy, recommendation matching, operational processes, etc.)

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23.

Besides the existing functions, what other AI-related services do you hope the platform will add? (e.g., multilingual voice communication, AI-based supplier credit rating, customized procurement plan generation, etc.)

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