SHARL - Market Cafe QR CODE

欢迎您前来体验上海临港凯悦酒店潮咖啡厅试运营服务，您提出的宝贵建议将为我们提供重要参考，助力我们更好地完善服务。
Welcome to participate in the Trial Run of the Market Cafe at Hyatt Regency Shanghai Lingang! Your valuable suggestions will provide important reference for the official launch for us, helping us to further improve our services.
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1.
Please enter your name 请输入您的名字：
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2.
Please enter your department or hotel information 请输入您的部门或酒店信息 :
Rooms 房务部
Food ＆ Beverage 餐饮部
Culinary 厨务部
Sales ＆ Marketing 市场销售部
Finance 财务部
Engineering 工程部
Security 保安部
Executive Office 行政办
Human Resources 人力资源部
Owner 业主公司
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3.
Dining Date 用餐日期 :
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4.
领位在餐厅入口主动招呼客人。员工热情而且友好欢迎客人，保持眼神接触
Guests are greeted arrival. The greeter offers a warm and friendly greeting, maintaining eye contact.
是 Yes
否 No
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5.
领位确认餐桌并带客入座 / 建议客人稍等片刻
Guests are escorted to a table of acknowledgement or advised of the waiting period.
是 Yes
否 No
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6.

领位询问客人的房号并做好登记
Hostess asks guest room number for record

有 Yes
无 No
不适用 Not Applicable
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7.

引领客人至一张摆台完整的餐桌，保持步调与客人一致，期间与客人寒暄聊天并关心客人，适当向客人介绍早餐
Escorts guest to a fully sey up table, keep same pace with guest, introduce breakfast while on the way to table

有 Yes
无 No
不适用 Not Applicable
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8.

协助客人入座，主动为客人拉椅子，如有必要移除多余餐具
Offer chair assistanee, remove extra set-ups when necessary

有 Yes
无 No
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9.

员工是否使用促销技巧为客人点单，是否将其餐厅招牌菜或招牌饮料推荐给你(零点）
The service staff use up selling techniques for food or beverage, recommend the restaurant signature dish or signature drink（a la carte）.

有 Yes
无 No
不适用 Not Applicable
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10.

领位协助客人入座，客人入座后，提供菜单（零点）
The greeter assists guests with seating and offers menus upon seating（a la carte）.

有 Yes
无 No
不适用 Not Applicable
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11.

员工态度热情而且友好
Warm and friendly attitude

有 Yes
无 No
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12.

客人入座有员工帮助其点咖啡或者茶
Guests are acknowledged by service staff of being seated and offered coffee or tea.

有 Yes
无 No
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13.

为客人打口布同时询问并推荐菜品(零点）
Unfold the napkin to the guest while offer and recommend food（a la carte）.

有 Yes
无 No
不适用 Not Applicable
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14.

领位将多余的餐位撤走
Hostess Remove extra setting

有 Yes
无 No
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15.

客人入座后有员工帮助其点饮品（零点）
Guests are acknowledged by service staff of being seated and offered a beverage（a la carte）.

有 Yes
无 No
不适用 Not Applicable
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16.

咖啡或茶还剩1/3时询问是否需要续杯。如若客人不再需要续杯，可将空杯收掉
Ask and offer refill when coffee or tea is 1/3 full left, when no refills is needed, remove/clear empty cups.

有 Yes
无 No
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17.

客人入座后有员工帮助其点单，并收回菜单(零点）
The service staff takes the guests’ orders of being seated and collects their menus（a la carte）.

有 Yes
无 No
不适用 Not Applicable
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18.

在客人点完单后重复客人的点单。点单完整(如，烹饪方式，辅料，特殊要求等(零点）
The waiter repeat guest orders. The waiter obtain a full and complete order (Eg. cooking instructions, accompaniments, special requipments etc.（a la carte）.

有 Yes
无 No
不适用 Not Applicable
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19.

在点完单后，询问客人是否有食品禁忌(零点）
Ask guest if he/she has food allergy or taboo after you take the order.（a la carte）.

有 Yes
无 No
不适用 Not Applicable
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20.

第一道菜必须在15分钟内服务于客人。第二道菜必须在第一道菜被清理完10分钟内服务于客人或者员工建议的时间(零点）
First course should be served within 15 minutes after the order was placed. The second course should be served within 10 minutes after the first course was cleared or within time advised by service staff.（a la carte）.

有 Yes
无 No
不适用 Not Applicable
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21.

在餐间巡视客人的餐桌，以确保服务满足客人的需求
Visit the table to ascertain at any point if service was satisfactory

有 Yes
无 No
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22.

及时为客人清理脏的碟子、杯子、用过的餐巾纸
Clean up dirty plates, cups and dirty napkins in time

有 Yes
无 No
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23.

不易辨识的食品都有明确的标牌，并且标牌干净整洁
Unidentifible food items are clearly labelled and clean on buffet stations.

有 Yes
无 No
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24.

食品出品诱人，正确按照客人的需要制作
Food is nicely presented, prepared as per guest request.

有 Yes
无 No
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25.
提供和派送每天厨房特色菜品(晚餐自助）
Provide and passaround daily kitchen specialties（Dinner Buffet)
是 Yes
否 No
不适用 Not Applicable
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26.
食品按时补充
Food are refilled/replenished on time
是 Yes
否 No
不适用 Not Applicable
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27.
菜肴的温度被监控以保证客人是舒适的，热菜是热的，冷菜是冷的
Temperature is monitored to ensure guest comfort，hot foods must be hot and cold foods must be cold
是 Yes
否 No
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28.
自助餐台干净，无碎屑并且各服务器皿充足够用
Buffet stations are clean and well set-up, There are enough OE for opearation: utensils, plates, bowls, dish saucers
是 Yes
否 No
不适用 Not Applicable
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29.
脏的盘子及时的从桌面清理掉，使用过的餐具要及时的进行更换
Soiled dishes are removed from the table promptly, used cutlery is replaced without guest ask.
是 Yes
否 No
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30.
当客人提出结账时，账单在两分钟内呈上，置于账单夹内的账目清晰准确，且提供店笔
Bill was presented within 2 minutes of request in a clean bill floder with a hotel logo pen.
是 Yes
否 No
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31.
在客人用餐期间征询客人用餐满意度
A quality check is conducted during the meal
是 Yes
否 No
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32.
符合酒店良好的仪容仪表要求，衣服干净整洁合体，佩戴名牌
Good grooming refers to Hotel standard and neatly presented in clean, well fitted uniforms, wear a name tag.
是 Yes
否 No
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33.
服务期间不使用俚语
Avoid to use slang during service
是 Yes
否 No
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34.
服务过程中至少称呼一次客人姓名
Uses guest's name at least once during the service.
是 Yes
否 No
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35.
经理/副经理一直在餐厅，与客人有交谈。必要时协助服务
Manager/AMs are always on the floor, talk to guests, Assist with sercive when needed.
是 Yes
否 No
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36.
员工真诚地感谢客人并真诚地与客人道别
Staff thanks guest and offers a sincere farewell.
是 Yes
否 No
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37.
员工能够巧妙地回答关于整个酒店或问题提供有效和及时的帮助
Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance
是 Yes
否 No
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38.
餐厅灯光/背景音乐合适
The restaurant lighting/background music appropriate
是 Yes
否 No
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39.
餐厅地板干净整洁
The restaurant floor is clean and tidy
是 Yes
否 No
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40.
所有餐具/口布干净，没有任何污迹和破损
The tableware/ napkin clean, pressed and free of any stains/tears
是 Yes
否 No
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41.
We welcome your additional feedback about your dining experience at Hyatt Regency Shanghai Lingang. 
我们很欢迎并聆听关于您在上海临港凯悦酒店用餐的整体建设性意见。
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42.
Please choose your dining period 请选择您的用餐时间段:
早餐 Breakfast
午餐 Lunch （A la carte）
午餐 Lunch（Small hot pot)

Thank you very much for taking the time to share your valuable feedback with us,we regularly make improvements to our service as a result of the valuable feedback we receive from our guests and we look forward to seeing and serving you again soon!

感谢您的分享,根据客人的宝贵反馈，我们会定期改进我们的服务，我们期待着很快再次见到您并为您服务! 


Hyatt Regency Shanghai Lingang F&B Team

上海临港凯悦酒店餐饮团队

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