客户满意度调查表


Dear Partner,
Thank you for your support to WISETECH. In order to supply better product and service, we hope that you could fill in the following table, we will improve quality, cost, delivery and service, etc. We will listen to your voices with an open mind, thanks for your cooperation and time!
基本信息 General Information:
公司名称 Company Name：
公司名称 Company Name：
姓名 Name：
姓名 Name：
职位 Title:
职位 Title:
第一部分：产品自主设计 / Products design(20分)
1.1 WISETECH目前产品设计是否令贵公司满意（含专卖产品等）？（12分）

Are you satisfied with WISETECH products design (included exclusive project)? 
D (不满意/Unsatisfactory)
A (优秀/Excellent)
1.2WISETECH目前产品设计创新点是否令贵公司满意？（8分）
Are you satisfied with WISETECH products innovation point ?
D (不满意/Unsatisfactory)
A (优秀/Excellent)
第二部分：产品品质 / Product quality (25分)
2.1 WISETECH目前的样机品质是否令贵公司满意（含产品外观、产品性能等）？（5分）
Does WISETECH's sample quality meet your requirements (included appearance/performance)?
D (不满意/Unsatisfactory)
A (优秀/Excellent)
2.2 WISETECH目前的产品品质是否令贵公司满意（含产品外观、产品性能、产品包装等）？（10分）Does WISETECH's product quality meet your requirements (included appearance/performance/packagings)?
D (不满意/Unsatisfactory)
A (优秀/Excellent)
2.3 就品质方面的相关事宜与贵公司的沟通途径和联络方式是否得当，且令贵公司满意？（3分）Does our contact window relating to quality issue appropriate for your company?
D (不满意/Unsatisfactory)
A (优秀/Excellent)
2.4 对品质异常（含客诉、客退等）的原因分析、改善对策防止再发生措施等的有效性是否令贵公司满意？（5分）How effective is WISETECH's corrective action report(included customer complaint)?
D (不满意/Unsatisfactory)
A (优秀/Excellent)
2.5 对品质异常（含客诉、客退等）处理时效是否令贵公司满意？（2分）How is WISETECH's response time in handling quality discrepancy(included customer complaint)?
C (不满意/Unsatisfactory)
A (优秀/Excellent)
第三部分：交付能力，20分
Part Ⅲ：Delivery capacity, 20 points in total
3.1贵公司认为WISETECH新老订单在按时交货方面表现如何？（7分）How is WISETECH on-time delivery of NEW/REPEAT orders?
D (不满意/Unsatisfactory)
A (优秀/Excellent)
3.2您认为WISETECH在回复交期方面表现如何？（3分）How is WISETECH's response time in replying delivery schedule of order?
D (不满意/Unsatisfactory)
A (优秀/Excellent)
3.3贵公司对WISETECH项目交付是否满意（含项目时效、项目质量等）？（5分）How is WISETECH on-time delivery of new projects(included lead time, project quality)?
D (不满意/Unsatisfactory)
A (优秀/Excellent)
3.4贵公司对WISETECH样品交付是否满意（含样品时效、样品品质）？（5分）Are you satisfied with WISETECH‘s sample (included lead time, quality)?
D (不满意/Unsatisfactory)
A (优秀/Excellent)
第四部分：沟通与服务 20分
Part IV：Service and communication 
4.1在与WISETECH的销售部人员的合作过程中，您认为他们以下方面的能力是否能满足需求？（8分）Does WISETECH's sales department meet your expectation?
4.1.1沟通态度 / Manner（2分）
C (不满意/Unsatisfactory)
A (优秀/Excellent)
4.1.2服务及时性 / Timeliness（3分）
D (不满意/Unsatisfactory)
A (优秀/Excellent)
4.1.3服务有效性 / Effectiveness（3分）
D (不满意/Unsatisfactory)
A (优秀/Excellent)
4.2在与WISETECH的技术部和品保部人员的合作过程中，您认为他们以下方面的能力是否能满足需求？（12分）Does WISETECH's R&D, QC department meet your expectation?
4.2.1专业熟悉度 / Professional familiarity（4分）
D (不满意/Unsatisfactory)
A (优秀/Excellent)
4.2.2服务及时性 / Timeliness（4分）
D (不满意/Unsatisfactory)
A (优秀/Excellent)
4.2.3服务有效性 / Effectiveness（4分）
D (不满意/Unsatisfactory)
A (优秀/Excellent)
第五部分：总结 15分
Part V：Summary 
5.1从整体来看，您认为WISETECH作为一个供应商表现如何？有哪些优缺点？（7分）How would you rate WISETECH as a supplier on an overall basis? Any strength and weakness?
D (不满意/Unsatisfactory)
A (优秀/Excellent)
优点 / Strength：
缺点 / Weakness:
5.2与其他竞争商相比，您对WISETECH的整体满意度如何？（5分）How do you rate us against our competititors?
D (不满意/Unsatisfactory)
A (优秀/Excellent)
5.3对WISETECH每年提供的新产品推荐的满意度如何？（3分）Are you satisfied with Wisetech annual new ideas and new products innovation?
D (不满意/Unsatisfactory)
A (优秀/Excellent)
如选择C/D，请对新产品创新不满意之处提出建议:
If choose C/D, do you have suggestions of WISETECH‘s new products innovation?
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