2021 Global Photovoltaic Customer Satisfaction Survey
In order to improve our products and services, we would appreciate if you could take 5 minutes to complete our 2021 Customer Satisfaction Survey and tell us your needs and expectation. Take part in our Global Annual Survey before 4 December 2021 to win a reward from our $5000 prize pool. The more thorough and detailed your responses are, the more likely you are to win rewards. Your feedback is highly valued. Thank you for your time!
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M1 Select your user type:
*
Both distributor / retailer and installer
End user / Owner of solar system
Distributor / Retailer
EPC
Developer
Installer
M2 What is the type & size of your solar system?
*
【Multiple】
Large-scale solar power station
Solar system + Energy storage
Industrial and commercial solar system
Residential solar system
Other (Please specify)
*
M3 Do you have batteries installed with your solar system?
*
Yes
No
M4 What is your battery capacity (kWh)?
*
M5 Select your profession:
*
Technical Engineer
Sales
Management
Service
Marketing
Procurement
Other (Please specify)
*
M6 How long have you been in the photovoltaic industry?
*
Less than 1 year
1-2 years
3-5 years
6-10 years
More than 10 years
M7 Which inverter brand(s) do you know?
*
【Multiple】
Growatt
SMA
Fronius
Huawei
GoodWe
Fimer
Delta
Solis
SolarEdge
Sofarsolar
Sungrow
Deye
Other brand
*
M8 What are the main channels you use to learn about solar inverters?
*
【Multiple】
Word of mouth
Magazine
Social media
Offline training/Roadshow
Exhibitions/Events
Webinar
Digital advertisement
Search engine
Other (Please specify)
*
M9 Which brands of solar inverters have you used/distributed/installed?
*
【Multiple】
GoodWe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
*
M10 Which brands of solar inverters do you use/distribute/install
more often
? (Maximum 2 items)
*
【Choose at most 2 items】
Growatt
Deye
Huawei
Sofarsolar
Solis
Fimer
Sungrow
SMA
Fronius
Delta
Goodwe
SolarEdge
Other brand
*
M11-1 Which of the descriptions below would you associate with brand GoodWe? Select all that apply.
*
【Multiple】
Well-known brands
Leading with technology
Good pre-sale service
Good after-sale service
Professional staff
High sales volume (high market share)
Good product quality
Good product performance
Competitive price
Good marketing activities
Good monitoring system
Good reputation (word of mouth)
Other (Please specify)
*
None of the above
M11-2 Which of the descriptions below would you associate with brand Huawei? Select all that apply.
*
【Multiple】
Well-known brands
Leading with technology
Good pre-sale service
Good after-sale service
Professional staff
High sales volume (high market share)
Good product quality
Good product performance
Competitive price
Good marketing activities
Good monitoring system
Good reputation (word of mouth)
Other (Please specify)
*
None of the above
M11-3 Which of the descriptions below would you associate with brand Sungrow? Select all that apply.
*
【Multiple】
Well-known brands
Leading with technology
Good pre-sale service
Good after-sale service
Professional staff
High sales volume (high market share)
Good product quality
Good product performance
Competitive price
Good marketing activities
Good monitoring system
Good reputation (word of mouth)
Other (Please specify)
*
None of the above
M11-4 Which of the descriptions below would you associate with brand Solis? Select all that apply.
*
【Multiple】
Well-known brands
Leading with technology
Good pre-sale service
Good after-sale service
Professional staff
High sales volume (high market share)
Good product quality
Good product performance
Competitive price
Good marketing activities
Good monitoring system
Good reputation (word of mouth)
Other (Please specify)
*
None of the above
M11-5 Which of the descriptions below would you associate with brand Growatt? Select all that apply.
*
【Multiple】
Well-known brands
Leading with technology
Good pre-sale service
Good after-sale service
Professional staff
High sales volume (high market share)
Good product quality
Good product performance
Competitive price
Good marketing activities
Good monitoring system
Good reputation (word of mouth)
Other (Please specify)
*
None of the above
M11-6 Which of the descriptions below would you associate with brand SMA? Select all that apply.
*
【Multiple】
Well-known brands
Leading with technology
Good pre-sale service
Good after-sale service
Professional staff
High sales volume (high market share)
Good product quality
Good product performance
Competitive price
Good marketing activities
Good monitoring system
Good reputation (word of mouth)
Other (Please specify)
*
None of the above
M11-7 Which of the descriptions below would you associate with brand Delta? Select all that apply.
*
【Multiple】
Well-known brands
Leading with technology
Good pre-sale service
Good after-sale service
Professional staff
High sales volume (high market share)
Good product quality
Good product performance
Competitive price
Good marketing activities
Good monitoring system
Good reputation (word of mouth)
Other (Please specify)
*
None of the above
M11-8 Which of the descriptions below would you associate with brand SolarEdge? Select all that apply.
*
【Multiple】
Well-known brands
Leading with technology
Good pre-sale service
Good after-sale service
Professional staff
High sales volume (high market share)
Good product quality
Good product performance
Competitive price
Good marketing activities
Good monitoring system
Good reputation (word of mouth)
Other (Please specify)
*
None of the above
M11-9 Which of the descriptions below would you associate with brand Fronius? Select all that apply.
*
【Multiple】
Well-known brands
Leading with technology
Good pre-sale service
Good after-sale service
Professional staff
High sales volume (high market share)
Good product quality
Good product performance
Competitive price
Good marketing activities
Good monitoring system
Good reputation (word of mouth)
Other (Please specify)
*
None of the above
M11-10 Which of the descriptions below would you associate with brand Fimer? Select all that apply.
*
【Multiple】
Well-known brands
Leading with technology
Good pre-sale service
Good after-sale service
Professional staff
High sales volume (high market share)
Good product quality
Good product performance
Competitive price
Good marketing activities
Good monitoring system
Good reputation (word of mouth)
Other (Please specify)
*
None of the above
M11-11 Which of the descriptions below would you associate with brand Deye? Select all that apply.
*
【Multiple】
Well-known brands
Leading with technology
Good pre-sale service
Good after-sale service
Professional staff
High sales volume (high market share)
Good product quality
Good product performance
Competitive price
Good marketing activities
Good monitoring system
Good reputation (word of mouth)
Other (Please specify)
*
None of the above
M11-12 Which of the descriptions below would you associate with brand Sofarsolar? Select all that apply.
*
【Multiple】
Well-known brands
Leading with technology
Good pre-sale service
Good after-sale service
Professional staff
High sales volume (high market share)
Good product quality
Good product performance
Competitive price
Good marketing activities
Good monitoring system
Good reputation (word of mouth)
Other (Please specify)
*
None of the above
M11-13 Which of the descriptions below would you associate with the
filled brand above
? Select all that apply.
*
【Multiple】
Well-known brands
Leading with technology
Good pre-sale service
Good after-sale service
Professional staff
High sales volume (high market share)
Good product quality
Good product performance
Competitive price
Good marketing activities
Good monitoring system
Good reputation (word of mouth)
Other (Please specify)
*
None of the above
Q1 Overall, how satisfied are you with [q10] ?
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied.
*
1
2
3
4
5
6
7
8
9
10
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q2 How likely are you to continue to use [q10] ?
1-6 means less likely use; 7-8 means likely use; 9-10 means surely use.
*
1
2
3
4
5
6
7
8
9
10
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q3 Please rate the following aspects of [q10] inverters.
Q3-1 Appearance
1-6 means not satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q3-2 Power generation
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q3-3 Failure rate
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q3-4 Adaptability
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q3-5 User friendly
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q3-6 Safety
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q3-7 Stable performanc
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q3-8 Intelligent monitoring system
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q3-9 Service life
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q3-10 Leading with technology
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q3-11 Ex-factory testing standard
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q4 What suggestions or comments would you give to improve GoodWe inverters? (Please try to be as specific as possible)
*
Q5 Please rate the following business service aspects of brand [q10] .
Q5-1 Reasonable price
1-6 means not satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q5-2 Flexibility of price policy
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q5-3 Professionalism of sales
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q5-4 Attitude of sales
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q5-5 Involvement of technician
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q5-6 Attitude of technician
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q5-7 Timeliness of delivery
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q5-8 Flexibility of shipment
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q6 What suggestions or comments would you give to improve GoodWe's business services? (Please try to be as specific as possible)
*
Q7 Please rate the following after-sale service aspects of brand [q10] .
Q7-1 Response speed
1-6 means not satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q7-2 Attitude
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q7-3 Professional
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q7-4 Efficiency of problem solving
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q7-5 Offline technical seminar & training
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q7-6 On-site technician
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q7-7 Easy return
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q7-8 Regular after-sale visits
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q8 What suggestions or comments would you give to improve GoodWe's after-sale service? ( Please try to be as specific as possible )
*
Q9 Please rate the following aspects of [q10]'s monitoring system.
Q9-1 Reliable
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q9-2 Intelligence
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q9-3 Informative
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q9-4 Accurate
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q9-5 User-friendly
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q10 What suggestions or comments would you give to improve GoodWe's monitoring system? (Please try to be as specific as possible)
*
Q11 Please rate the following aspects of [q10]'s official website.
Q11-1 Well-designed
1-6 means not satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q11-2 Ease to operate
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q11-3 Accurate
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q11-4 Comprehensive
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q11-5 Update Frequency
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
untouched
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q12 Have you attended any training and seminar held by GoodWe Solar Academy?
*
Yes, I have
I never heard about GoodWe Solar Academy
I know GoodWe Solar Academy but I never attended any training or seminar
Q13 Have you read/watched any of Solar Academy's technical articles/journals/videos/Live?
*
Yes, I have
I never heard about GoodWe Solar Academy
I know GoodWe Solar Academy but I didn't read any of the technical materials
Q14 Please rate the following aspects of GoodWe Solar Academy.
1-6 means NOT satisfied; 7-8 means relatively satisfied; 9-10 means very satisfied
*
1
2
3
4
5
6
7
8
9
10
Q14-1 Professional
Q14-2 Curriculum
Q14-3 Teaching methods
Q14-4 Effect of training
Q14-5 Publicity
Q15 What suggestions or comments would you give to improve GoodWe Solar Academy? (Please try to be as specific as possible)
*
Q16 How would you categorize brand [q10]？
*
Premium brand.
Second-tier brand.
Just average.
Poor reputation.
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q17 How likely are you to recommend brand [q10] to a friend or customer?
1-6 means would NOT recommend; 7-8 means probably recommend; 9-10 means definitely recommend.
*
1
2
3
4
5
6
7
8
9
10
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
Q18 Which aspect of GoodWe needs to be improved the most? (Please try to be as specific as possible)
*
Q19 How would you recommend GoodWe to your friends or customers? Please be specific.
*
Z1 Where do you buy inverters?
*
From distributors/installers
From manufacturers
From e-commerce platforms, such as Amazon
Other (Please specify)
*
Z2 Please choose the main considerations when you buy/distribute/install solar inverters. (maximum 8 items)
*
【Choose at most 8 items】
Technical training
Leading with technology
Flexible delivery
Easy to operate
Intelligent monitoring system
Power generation
Sales staff professionalism, attitude, response efficiency
Power loss
Adapt to complex climate conditions
Product quality
Easy to install
Service staff professionalism, attitude, response efficiency
Suitable for different geographical
Well-known brand
Product safety
Fully Informative montoring system
Maximum load
Competitive Price
Easy to buy
Ex-factory standard
Timely delivery
Installation staff professionalism, attitude, response efficiency
Good reputation (word of mouth)
Product service life
Product appearance
Other (Please specify)
*
Z3-1 Which is the most important factor led you to buy/distribute/install GoodWe ？
*
Well-known brand
Good reputation (word of mouth)
Easy to buy
Product appearance
Product quality
Product safety
Easy to operate
Easy to install
Leading with technology
Product service life
Timely delivery
Flexible delivery
Competitive Price
Power generation
Power loss
Maximum load
Fully Informative montoring system
Intelligent monitoring system
Suitable for different geographical
Adapt to complex climate conditions
Sales staff professionalism, attitude, response efficiency
Installation staff professionalism, attitude, response efficiency
Service staff professionalism, attitude, response efficiency
Ex-factory standard
Technical training
Other (Please specify)
*
Z3-2 Which is the most important factor led you to buy/distribute/install Huawei ？
*
Well-known brand
Good reputation (word of mouth)
Easy to buy
Product appearance
Product quality
Product safety
Easy to operate
Easy to install
Leading with technology
Product service life
Timely delivery
Flexible delivery
Competitive Price
Power generation
Power loss
Maximum load
Fully Informative montoring system
Intelligent monitoring system
Suitable for different geographical
Adapt to complex climate conditions
Sales staff professionalism, attitude, response efficiency
Installation staff professionalism, attitude, response efficiency
Service staff professionalism, attitude, response efficiency
Ex-factory standard
Technical training
Other (Please specify)
*
Z3-3 Which is the most important factor led you to buy/distribute/install Sungrow？
*
Well-known brand
Good reputation (word of mouth)
Easy to buy
Product appearance
Product quality
Product safety
Easy to operate
Easy to install
Leading with technology
Product service life
Timely delivery
Flexible delivery
Competitive Price
Power generation
Power loss
Maximum load
Fully Informative montoring system
Intelligent monitoring system
Suitable for different geographical
Adapt to complex climate conditions
Sales staff professionalism, attitude, response efficiency
Installation staff professionalism, attitude, response efficiency
Service staff professionalism, attitude, response efficiency
Ex-factory standard
Technical training
Other (Please specify)
*
Z3-4 Which is the most important factor led you to buy/distribute/install Solis ？
*
Well-known brand
Good reputation (word of mouth)
Easy to buy
Product appearance
Product quality
Product safety
Easy to operate
Easy to install
Leading with technology
Product service life
Timely delivery
Flexible delivery
Competitive Price
Power generation
Power loss
Maximum load
Fully Informative montoring system
Intelligent monitoring system
Suitable for different geographical
Adapt to complex climate conditions
Sales staff professionalism, attitude, response efficiency
Installation staff professionalism, attitude, response efficiency
Service staff professionalism, attitude, response efficiency
Ex-factory standard
Technical training
Other (Please specify)
*
Z3-5 Which is the most important factor led you to buy/distribute/install Growatt ？
*
Well-known brand
Good reputation (word of mouth)
Easy to buy
Product appearance
Product quality
Product safety
Easy to operate
Easy to install
Leading with technology
Product service life
Timely delivery
Flexible delivery
Competitive Price
Power generation
Power loss
Maximum load
Fully Informative montoring system
Intelligent monitoring system
Suitable for different geographical
Adapt to complex climate conditions
Sales staff professionalism, attitude, response efficiency
Installation staff professionalism, attitude, response efficiency
Service staff professionalism, attitude, response efficiency
Ex-factory standard
Technical training
Other (Please specify)
*
Z3-6 Which is the most important factor led you to buy/distribute/install SMA ？
*
Well-known brand
Good reputation (word of mouth)
Easy to buy
Product appearance
Product quality
Product safety
Easy to operate
Easy to install
Leading with technology
Product service life
Timely delivery
Flexible delivery
Competitive Price
Power generation
Power loss
Maximum load
Fully Informative montoring system
Intelligent monitoring system
Suitable for different geographical
Adapt to complex climate conditions
Sales staff professionalism, attitude, response efficiency
Installation staff professionalism, attitude, response efficiency
Service staff professionalism, attitude, response efficiency
Ex-factory standard
Technical training
Other (Please specify)
*
Z3-7 Which is the most important factor led you to buy/distribute/install Delta？
*
Well-known brand
Good reputation (word of mouth)
Easy to buy
Product appearance
Product quality
Product safety
Easy to operate
Easy to install
Leading with technology
Product service life
Timely delivery
Flexible delivery
Competitive Price
Power generation
Power loss
Maximum load
Fully Informative montoring system
Intelligent monitoring system
Suitable for different geographical
Adapt to complex climate conditions
Sales staff professionalism, attitude, response efficiency
Installation staff professionalism, attitude, response efficiency
Service staff professionalism, attitude, response efficiency
Ex-factory standard
Technical training
Other (Please specify)
*
Z3-8 Which is the most important factor led you to buy/distribute/install SolarEdge？
*
Well-known brand
Good reputation (word of mouth)
Easy to buy
Product appearance
Product quality
Product safety
Easy to operate
Easy to install
Leading with technology
Product service life
Timely delivery
Flexible delivery
Competitive Price
Power generation
Power loss
Maximum load
Fully Informative montoring system
Intelligent monitoring system
Suitable for different geographical
Adapt to complex climate conditions
Sales staff professionalism, attitude, response efficiency
Installation staff professionalism, attitude, response efficiency
Service staff professionalism, attitude, response efficiency
Ex-factory standard
Technical training
Other (Please specify)
*
Z3-9 Which is the most important factor led you to buy/distribute/install Fronius？
*
Well-known brand
Good reputation (word of mouth)
Easy to buy
Product appearance
Product quality
Product safety
Easy to operate
Easy to install
Leading with technology
Product service life
Timely delivery
Flexible delivery
Competitive Price
Power generation
Power loss
Maximum load
Fully Informative montoring system
Intelligent monitoring system
Suitable for different geographical
Adapt to complex climate conditions
Sales staff professionalism, attitude, response efficiency
Installation staff professionalism, attitude, response efficiency
Service staff professionalism, attitude, response efficiency
Ex-factory standard
Technical training
Other (Please specify)
*
Z3-10 Which is the most important factor led you to buy/distribute/install Fimer？
*
Well-known brand
Good reputation (word of mouth)
Easy to buy
Product appearance
Product quality
Product safety
Easy to operate
Easy to install
Leading with technology
Product service life
Timely delivery
Flexible delivery
Competitive Price
Power generation
Power loss
Maximum load
Fully Informative montoring system
Intelligent monitoring system
Suitable for different geographical
Adapt to complex climate conditions
Sales staff professionalism, attitude, response efficiency
Installation staff professionalism, attitude, response efficiency
Service staff professionalism, attitude, response efficiency
Ex-factory standard
Technical training
Other (Please specify)
*
Z3-11 Which is the most important factor led you to buy/distribute/install Deye？
*
Well-known brand
Good reputation (word of mouth)
Easy to buy
Product appearance
Product quality
Product safety
Easy to operate
Easy to install
Leading with technology
Product service life
Timely delivery
Flexible delivery
Competitive Price
Power generation
Power loss
Maximum load
Fully Informative montoring system
Intelligent monitoring system
Suitable for different geographical
Adapt to complex climate conditions
Sales staff professionalism, attitude, response efficiency
Installation staff professionalism, attitude, response efficiency
Service staff professionalism, attitude, response efficiency
Ex-factory standard
Technical training
Other (Please specify)
*
Z3-12 Which is the most important factor led you to buy/distribute/install Sofarsolar？
*
Well-known brand
Good reputation (word of mouth)
Easy to buy
Product appearance
Product quality
Product safety
Easy to operate
Easy to install
Leading with technology
Product service life
Timely delivery
Flexible delivery
Competitive Price
Power generation
Power loss
Maximum load
Fully Informative montoring system
Intelligent monitoring system
Suitable for different geographical
Adapt to complex climate conditions
Sales staff professionalism, attitude, response efficiency
Installation staff professionalism, attitude, response efficiency
Service staff professionalism, attitude, response efficiency
Ex-factory standard
Technical training
Other (Please specify)
*
Z3-13 Which is the most important factor led you to buy/distribute/install
the filled brand above
？
*
Well-known brand
Good reputation (word of mouth)
Easy to buy
Product appearance
Product quality
Product safety
Easy to operate
Easy to install
Leading with technology
Product service life
Timely delivery
Flexible delivery
Competitive Price
Power generation
Power loss
Maximum load
Fully Informative montoring system
Intelligent monitoring system
Suitable for different geographical
Adapt to complex climate conditions
Sales staff professionalism, attitude, response efficiency
Installation staff professionalism, attitude, response efficiency
Service staff professionalism, attitude, response efficiency
Ex-factory standard
Technical training
Other (Please specify)
*
Z4 Why you didn't buy/distribute/install the GoodWe products?
*
Z5 How long have you been using/distributing/installing [q10] ?
*
Less than 1 year
1-2 years
2-3 years
3-4 years
4-5 years
5-6 years
More than 6 years
Goodwe
Huawei
Sungrow
Solis
Growatt
SMA
Delta
SolarEdge
Fronius
Fimer
Deye
Sofarsolar
Other brand
D1 How old are you?
*
Under 18 years old
18-30 years old
31-40 years old
41-50 years old
Over 51 years old
D2 Where are you based?
*
South Africa
Spain
Netherlands
Italy
India
Australia
Poland
Mexico
Turkey
United Kingdom
Germany
South Korea
Vietnam
Brazil
Other (please specify)
*
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Evaluation object score
