手机扫描二维码答题
00:00:00
2025-2026 A Survey On The Satisfaction of CPIC&MSH Insurance Company
录音中...
Dear all, we would like you to do a survey on the satisfaction of the insurance company. Your feedback can help us and insurance company to improve service in the future. Very appreciate for your time!
*
1.
Have you used the service of CPIC&MSH Insurance Company?
Yes, I have.
No, I have not.
*
2.
How do you usually make an appointment with the hospital?
【多选题】
Through the University Health Center
Call insurance company
Go to the hospital on your own
*
3.
How many days have you expirenced for pre-authorization services required by the insurance company?
Less than 3 working days.
More than 3 working days.
Please kindly tell us how many days have you expirenced? Thanks.
*
I have never expirenced pre-authorization.
*
4.
How many days have you expirenced for claiming the reimbursement from the insurance company?
Less than 5 working days.
During 5 to 10 working days.
More than 10 working days.
Please kindly tell us how many days have you expirenced for claiming the reimbursement from the insurance company. Thanks.
*
*
5.
In which Chinese city do you usually use the insurance services?
【多选题】
Wenzhou
Shanghai
Beijing
Chendu
Guangzhou
Hongkong
Other city
*
*
6.
Satisfaction with the services provided by the insurance company within China.
Not satisfied
Very satisfied
0
1
2
3
4
5
6
7
8
9
10
*
7.
The reason that you are not satisfied.
*
8.
Satisfaction with the accompanying staff arranged by the insurance company.
Not satisfied
Very satisfied
0
1
2
3
4
5
6
7
8
9
10
*
9.
The reason that you are not satisfied.
*
10.
Satisfaction with the services provided by the insurance company when emergency happened.
Not satisfied.
Very satisfied.
1
2
3
4
5
6
7
8
9
10
*
11.
The reason that you are not satisfied.
*
12.
Have you used this insurance service outside of China?
Yes, I have.
No, I haven't.
*
13.
In which city and country did you use this insurance service?
*
14.
Satisfaction with the services provided by the insurance company outside of China.
Not satisfied
Very Satisfied
0
1
2
3
4
5
6
7
8
9
10
*
15.
The reason that you are satisfied or not satisfied.
*
16.
Satisfaction with the overall services of insurance company in the academic year 2022-2023.
Not satisfied.
Very satisfied.
1
2
3
4
5
6
7
8
9
10
*
17.
Do you have any demand for the insurance company to come on campus once a month to collect required documents and answer questions about your indirect claims?
Yes, I do.
No, I do not.
18.
What kind of activity would you prefer the insurance company to hold for faculty members in every semester?
19.
If you have any other suggestions and feedbacks, please feel free to leave a message and let us know.
字体大小
2025-2026 A Survey On The Satisfaction of CPIC&MSH Insurance Company
复制
