尊敬的患者您好！非常感谢您参与本次匿名满意度调查。此次问卷主要针对您在北京协和医院国际医疗部就诊的体验和感受。我们将对您的所有信息严格保密.您的反馈意见将有助于我们不断提升国际医疗服务。感谢您的理解与支持！
Dear Patient, Thanks for your participation in this anonymous satisfaction survey.This questionnaire aims to learn about your impression and opinion on your medical experience in International Medical Services(IMS) Department of Peking Union Medical College Hospital(PUMCH). All your information will be kept confidentially. Your feedback will be attributed to improve our international medical services. It is very appreciated for your cooperation and support!
1. 您的国籍/ Your Nationality
医护人员的外语沟通能力是否满足您的需求？/ Does the foreign‑language communication ability of medical staff meet your needs?
您对门诊/住院的环境与设施满意度？/ Satisfaction with outpatient/inpatient environment and facilities?
您对医疗费用的透明度是否认可？/ Do you recognize the transparency of medical expenses?
您觉得国际部门诊流程（预约挂号、取号报到、候诊、交费、检查、取药、复诊等）哪个可以改进？（可选超过一项）/Which medical process(es) do you think can be improved (may choose more than one) ?
您对术后康复指导服务满意度？/ Satisfaction with post‑operative rehabilitation guidance?
您对本次整体就医体验的综合评价？/ Overall evaluation of your medical experience?
对于北京协和医院国际医疗部的服务，您有哪些改进建议？/ What improving suggestions do you have for IMS of PUMCH?
