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Questionnaire for emotions
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1.
How old are you?
8-10
12-16
18-22
2.
About hope: List four hopes you have for your future life.
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1
2
3
4
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3.
About fear
A. Losing very important people or things
B. Scary things like darkness, thunder and lightning
C. Getting hurt physically or feeling sick
D. Being looked down on or left out by others
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4.
About happiness: Put the following things in order, from what makes you happiest (1st) to least happy (4th).
【排序题】
1. Entertainment (watching TV, movies, playing games, etc.)
2. Gaining an honor or prize
3. Spending time with family and close friends
4.Emotional comfort (feeling loved and supported)
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5.
About anger:How easy is it for you to understand why someone else gets angry?
1. A. They were treated unfairly
Rate each situation from 1 (very hard to understand) to 5 (very easy to understand).
很不同意
很同意
服务态度差
没有耐心
非常不专业
写评价
0/200
速度慢
解决问题不及时
不负责任
写评价
0/200
不积极
业务不熟
服务不周
写评价
0/200
较专业
服务态度好
解决问题及时
写评价
0/200
热情周到
有耐心
业务能力强
写评价
0/200
*
6.
About anger:How easy is it for you to understand why someone else gets angry?
2. Someone broke a promise to them
Rate each situation from 1 (very hard to understand) to 5 (very easy to understand).
很不同意
很同意
服务态度差
没有耐心
非常不专业
写评价
0/200
速度慢
解决问题不及时
不负责任
写评价
0/200
不积极
业务不熟
服务不周
写评价
0/200
较专业
服务态度好
解决问题及时
写评价
0/200
热情周到
有耐心
业务能力强
写评价
0/200
*
7.
About anger:How easy is it for you to understand why someone else gets angry?
3. They were teased or laughed at
Rate each situation from 1 (very hard to understand) to 5 (very easy to understand).
很不同意
很同意
服务态度差
没有耐心
非常不专业
写评价
0/200
速度慢
解决问题不及时
不负责任
写评价
0/200
不积极
业务不熟
服务不周
写评价
0/200
较专业
服务态度好
解决问题及时
写评价
0/200
热情周到
有耐心
业务能力强
写评价
0/200
*
8.
About anger:How easy is it for you to understand why someone else gets angry?
4. Their things were taken without permission
Rate each situation from 1 (very hard to understand) to 5 (very easy to understand).
很不同意
很同意
服务态度差
没有耐心
非常不专业
写评价
0/200
速度慢
解决问题不及时
不负责任
写评价
0/200
不积极
业务不熟
服务不周
写评价
0/200
较专业
服务态度好
解决问题及时
写评价
0/200
热情周到
有耐心
业务能力强
写评价
0/200
*
9.
About anger:How easy is it for you to understand why someone else gets angry?
5.They are interrupted while doing something they really enjoy
Rate each situation from 1 (very hard to understand) to 5 (very easy to understand).
很不同意
很同意
服务态度差
没有耐心
非常不专业
写评价
0/200
速度慢
解决问题不及时
不负责任
写评价
0/200
不积极
业务不熟
服务不周
写评价
0/200
较专业
服务态度好
解决问题及时
写评价
0/200
热情周到
有耐心
业务能力强
写评价
0/200
*
10.
About regret:
What is the thing you regret most from what you have done so far?
不得少于两句话
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Questionnaire for emotions
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