Survey Questionnaire: E-Wallet Usage Among Undergraduates

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Please select or provide the answer that best describes you. 1.Gender:
Male
Female
Prefer not to say
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2. Age:
17-19 years
20-22 years
23-25 years
Above 25 years
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3. Year of Study:
Year 1
Year 2
Year 3
Year 4
*
4. Field of Study:
Business & Management
Engineering & Technology
Arts & Social Sciences
Computer Science & IT
Health Sciences
Other: *
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5. Approximate Monthly Allowance/Income:
Less than RM 500
RM 501 - RM 1,000
RM 1,001 - RM 1,500
More than RM 1,500
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B1 I find e-wallets easy to use.
Strongly Disagree
Disagree
Neutral
Agree
Strongly agree
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B2 The process of making payments with an e-wallet is
quick.
Strongly Disagree
Disagree
Neutral
Agree
Strongly agree
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B3 It is easy to top up (add money to) my e-wallet.
Strongly Disagree
Disagree
Neutral
Agree
Strongly agree
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B4 Using an e-wallet is useful in my daily life.
Strongly Disagree
Disagree
Neutral
Agree
Strongly agree
*
B5 E-wallets help me to manage my finances better.
Strongly Disagree
Disagree
Neutral
Agree
Strongly agree
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B6 E-wallets offer attractive promotions (cashback,
discounts, points).
Strongly Disagree
Disagree
Neutral
Agree
Strongly agree
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B7 I feel that my money is secure in an e-wallet.
Strongly Disagree
Disagree
Neutral
Agree
Strongly agree
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B8 I trust e-wallet companies to protect my personal data.
Strongly Disagree
Disagree
Neutral
Agree
Strongly agree
*
B9 I believe transactions made with e-wallets are reliable.
Strongly Disagree
Disagree
Neutral
Agree
Strongly agree
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B10 Overall, I am satisfied with my experience using ewallets.
Strongly Disagree
Disagree
Neutral
Agree
Strongly agree
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C1. On average, how frequently do you use an e-wallet?
Multiple times a day
Once a day
A few times a week
A few times a month
Rarely
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C2. What is the primary e-wallet you use? (Select one)
Touch 'n Go eWallet
GrabPay
Boost
ShopeePay
Maybank QRPay
Other:
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C3. For what purpose do you MOST FREQUENTLY use an e-wallet? (Select up to two)
Food & Drinks (e.g., cafes, restaurants)
Online Shopping
Peer-to-Peer (P2P) Transfers (sending money to friends/family)
Bill Payments (e.g., utilities, phone)
Transportation (e.g., ride-hailing, public transit)
Other:
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C4. Which type of promotion MOST motivates you to use a particular e-wallet? (Select one)
Cashback
Discount Vouchers
Reward Points
Freebies / Lucky Draws
None of the above
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