BYD Official Website, BGPC Survey

BYD NL Official Website: https://www.byd.com/nl
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1.
Your Position[Multiple]
Sales Consultant
Service Consultant
Fleet Sales
Store Manager
Finance Advisor
Other
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2.
Country
NL
IT
FR
ES
FL
HU
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3.
Store Name
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4.
The source of Customer Leads
BGPC (BYD)
Existing customer database/campaign (Dealer)
Organic store traffic
Others
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5.
How many leads do you receive every week (average)?
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6.
How many Leads could be converted to orders (Contract)?
＜10%
10%~20%
20%~30%
30%~40%
40%~50%
50%~60%
＞60%
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7.
How would your rate your overall experience with byd.com/nl?
1 (very unsatisfied)
2 (Unsatisfied)
3 (Neutral)
4 (Satisfied)
5 (very satisfied)
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8.
How much customer would refer to BYD Website (byd.com) during store visit?
＜10%
10%~30%
30%~50%
50%~70%
＞70%
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9.
What info on BYD website concern the most to your customers?
Vehicle configurator
Limited time promotion (Acties)
MSRP (Consumer price)
Financiaing
Private Lease
Operational Lease
Pricelist
Other
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10.
Which info does your customer DO NOT find on byd.com/nl?
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11.
Your suggestions on Top 3 improvements needed for byd.com/nl?[Multiple]
Loading time
Operation process
Complete infomation
Latest updates
Mobile device experience
Other
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12.
How often do you show byd.com/nl to your customers?
Never
10%~30%
30%~50%
50%~70%
70%~90%
Always
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13.
Which page/module do you show the most?[Multiple]
Vehicle details
Model comparison
Parameter configuration
BYD Service
Technology
Other
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14.
How would your rate your overall experience with BGPC?
1 (very unsatisfied)
2 (Unsatisfied)
3 (Neutral)
4 (Satisfied)
5 (very satisfied)
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15.
What do you expect the most on BGPC improvements?
BYD Dealer bulletin / News
Leads entry and distribution
Customer follow-up / reminder
Vehicle configuration and quotation
Inventory inquiry and booking
Order generation and approval
Data report and analysis
Other
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16.
While using BGPC, which task takes the most of your time that need to improve (automated)?
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