Customer Experience and Marketing Feedback – Coastal Walks Tasmania 🌊
Survey Description
Thank you for participating. This survey takes approximately 5 minutes to complete. All responses are anonymous and will help improve our services. 😊
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00:00:00
Customer Experience and Marketing Feedback – Coastal Walks Tasmania 🌊
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Section A: Discovery and Booking 🔍
*
1.
How did you first learn about Coastal Walks Tasmania?
Facebook / Instagram
TripAdvisor
Google Search
Friend or family
Tourism Tasmania
Accommodation provider
Other
*
2.
How would you rate the ease of booking?
1 (Very difficult)
5 (Very easy)
1
2
3
4
5
*
3.
Which factors most influenced your decision to book or consider booking?
[Multiple]
Price
Route or location
Guide quality
Sustainability focus
Availability
Online reviews
Other
Section B: Tour Experience (for customers who completed a tour) 🚶♂️
*
4.
Please rate your experience with the following items: (1 = Very Poor to 5 = Excellent)
1 (Very Poor)
2
3
4
5 (Excellent)
Guide knowledge
Guide knowledge
Guide friendliness
Guide friendliness
Tour pacing
Tour pacing
Safety and information
Safety and information
Sustainability practices
Sustainability practices
*
5.
What did you enjoy most about your tour? 😊
*
6.
What aspects could be improved? 📈
Section C: Satisfaction and Loyalty ❤️
*
7.
Overall satisfaction with Coastal Walks Tasmania
1 (Very dissatisfied)
5 (Very satisfied)
1
2
3
4
5
*
8.
How likely are you to recommend us to others? (0 = Not at all, 10 = Definitely)
Impossible
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
*
9.
How likely are you to book another tour in the future?
1 (Definitely not)
5 (Definitely yes)
1
2
3
4
5
Section D: Pricing and Value 💰
*
10.
How would you describe the price of the tour?
Too expensive
Slightly expensive
Fair
Good value
Excellent value
*
11.
What would encourage you to book more often?
[Multiple]
Lower price
Special offers
New walking routes
Shorter or longer options
Better online presence
Family‑friendly options
Other
Section E: About You 👤
*
12.
Age group
18–24
25–34
35–44
45–59
60+
*
13.
Location
Local Tasmanian
Mainland Australia
International
*
14.
Travel group type
Solo
Couple
Family
Group
Business
Evaluation object score
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Customer Experience and Marketing Feedback – Coastal Walks Tasmania 🌊
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