2025 Customer Satisfaction survey’ of Jintian Copper

Distinguished Cooperation Partners：

We appreciate your valued supports and cooperation all the times, in order to improve our services and quality further, we are now taking this investigation, and your reverent appraisements and suggestions will be the important references in our consideration, please fill with following table and return to us by email when you are free. Thanks in advance.

Questionary

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Full name of your company:

I. Product quality and performance:

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1. How would you evaluate the Dimensions and Tolerancesof our products？

very good
good
average
bad
very bad
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2. How would you evaluate Surface condition of our products？

very good
good
average
bad
very bad
*

3.How would you evaluate the Mechanical properties of our products？

very good
good
average
bad
very bad
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4.How would you evaluate the Temperature resistance of our products？
very good
good
average
bad
very bad
*

5.How would you evaluate the Pressure resistance of our products？

very good
good
average
bad
very bad

Two. Price of products：

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6.How would you evaluate the price of our products？ 

very reasonable
mostly reasonable
basically reasonable
A little unreasonable
very unreasonable
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7. How would you evaluate the payment method used？

very reasonable
mostly reasonable
basically reasonable
A little unreasonable
very unreasonable

Three. Lead and delivery time

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8. How would you evaluate our company's lead time (the overall time between ordering a product and receiving it)？
very fast
fast
average
slow
very slow
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9.How would you evaluate the accuracy of delivery time of our products？

very accurate
mostly accurate
basically accurate
a little bit non-accurate
not at all accurate

Four. Sales Service：

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10. How satisfied are you with the visiting frequency and professional knowledge of our sales people？

very satisfied
mostly satisfied
basically satisfied
a little unsatisfied
very much unsatisfied
Five. Complaint Handling：
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11. How would you evaluate the efficiency and cooperativeness of our company's customer complaint handling？
very good
good
average
bad
very bad
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12. How satisfied are you with the improvement after filing a complaint?

very well
well
average
bad
very bad

Six. Packaging：

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13. How would you evaluate thereliability of packaging of our products？

very well
well
average
bad
very bad

Seven. Comprehensive evaluation：

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14. How would you evaluate the overall image and brand of our company?

very good
good
average
bad
very bad
*

15. Is your company willing to continue buying our products?

For sure yes
Yes
Will consider buying
Not
For sure not
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What other comments and suggestions would you have for our company？
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