Customer Satisfaction Survey - Xinjiang Blue Ridge Tunhe Polyester Co., Ltd.

Instruction: This questionnaire is designed for international customers of Xinjiang Blue Ridge Tunhe Polyester Co., Ltd. It covers four dimensions: Product Quality, Delivery, Service, and Complaint Handling. A five-point Likert scale is applied (1=Strongly Dissatisfied, 5=Strongly Satisfied). Please evaluate based on your actual experience. The results will be used for academic research and company improvement only, and all information will be kept confidential.
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1.

Customer Name:

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2.

Country/Region:

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3.

Main Product Purchased:

【多选题】
PBT
PBAT
PBS
PET
TPEE
BDO
PTMEG
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4.

Years of Cooperation:

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5.

Annual Purchase Volume:

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6.
The overall product quality meets your expectations？
Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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7.
The consistency and stability of products are satisfactory？
Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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8.
The physical properties (e.g., strength, toughness) meet international standards？
Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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9.

The environmental friendliness and biodegradability meet your requirements?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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10.

No significant quality issues occur during use?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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11.

The testing and quality reports are transparent and reliable?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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12.

The packaging effectively protects the products?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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13.

The innovation and technology level of products meet market demands?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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14.

The products are competitive with similar international products?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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15.

Overall, the product quality is satisfactory?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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16.

The company delivers orders on time?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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17.

The delivered quantity is accurate?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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18.

Communication during delivery is timely and effective?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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19.

The company can flexibly handle urgent orders?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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20.

Transportation and storage ensure product integrity?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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21.

International logistics are efficient and reasonable?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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22.

Delivery lead time fits your procurement plan?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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23.

Product documents (e.g., certificates, bills of lading) are complete and timely?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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24.

Order execution is transparent?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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25.

Overall, delivery is satisfactory?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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26.

Sales staff have sufficient product knowledge?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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27.

The sales team responds to inquiries promptly?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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28.

Technical support is effective?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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29.

The company provides customized solutions based on customer needs?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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30.

After-sales service is reliable?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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31.

Contract and payment terms are clear and reasonable?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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32.

Communication is professional and respectful?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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33.

Market and industry information provided is valuable?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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34.

The company actively follows up on customer needs?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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35.

Overall, service is satisfactory?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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36.

The company responds promptly to complaints?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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37.

The complaint handling process is transparent?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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38.

Reasonable explanations are provided to customers?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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39.

The speed of resolution is satisfactory?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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40.

Complaint handling staff show professionalism?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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41.

The resolution results meet customer expectations?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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42.

The company values customer feedback?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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43.

Improvement measures after complaints are effective?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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44.

Communication during complaint handling is smooth?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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45.

Overall, complaint handling is satisfactory?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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46.

Recognition of the company’s brand image？

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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47.

Willingness to continue cooperation with the company？

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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48.

Evaluation of the company’s international competitiveness？

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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49.

Performance in sustainable development？

Very Satisfied
Satisfied
Neutral
Dissatisfied
Strongly Dissatisfied
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50.
Do you have any other suggestions for Xinjiang Blue Ridge Tunhe Polyester Co., Ltd.？
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