闲鱼平台大学生用户信任度与校园社区体验调查

请问您目前是否为高校在读学生（含大专、本科、硕士、博士）？  

Are you currently a university or college student (including associate degree, bachelor, master, PhD)?  

您在过去一年内是否使用过闲鱼APP（包括浏览、购买或出售）？  

Have you used the Xianyu APP (including browsing, buying, or selling) in the past year?  

您的性别是？ / What is your gender?  

您目前的年级是？ / What is your current grade level?

您在闲鱼上主要扮演的角色是？ / What is your primary role on Xianyu?  

您使用闲鱼的频率大约是？ / How often do you use Xianyu?  

疫情常态化后，您在闲鱼上最常关注或交易的物品种类是？（可多选）  

After the pandemic became normalized, what categories of items do you most frequently browse or trade on Xianyu? (Multiple choices)  

与疫情前相比，您目前在闲鱼上的交易频率有何变化？  

Compared with prepandemic times, how has your transaction frequency on Xianyu changed?  

您曾经在闲鱼上遇到过以下哪些问题？（可多选）  

Which of the following problems have you ever encountered on Xianyu? (Multiple choices)  

我在交易前，会重点查看对方的"芝麻信用分"和历史评价：____分  

  Before trading, I pay close attention to the seller’s “Zhima Credit” score and past reviews: ____ points  

如果卖家没有绑定实名认证或信用分较低，即使价格便宜我也不会购买：____分  

  If a seller lacks realname authentication or has a low credit score, I will not buy even if the price is cheap: ____ points  

闲鱼的交易担保机制（如先付款后发货）让我感到安心：____分  

  Xianyu’s transaction guarantee mechanism (e.g., pay first, then ship) makes me feel secure: ____ points  

闲鱼的纠纷处理规则总体上是公正的：____分  

  Xianyu’s dispute resolution rules are generally fair: ____ points  

疫情后，我更加担心在线上二手交易中遇到"货不对板"或售后维权困难的问题：____分  

  After the pandemic, I am more worried about encountering “item not as described” or difficulties in aftersales disputes during online secondhand transactions: ____ points  

疫情后，我更倾向于选择有实物照片、细节清晰的商品，而不太相信仅有网图的商品：____分  

  After the pandemic, I prefer items with real photos and clear details, and trust less those with only stock photos: ____ points  

 疫情后，我对陌生人快递交易的信任度有所下降：____分  

  After the pandemic, my trust in express delivery transactions with strangers has decreased: ____ points

总体上，我认为闲鱼上的大多数用户是诚实的：____分  

  Overall, I think most users on Xianyu are honest: ____ points  

我敢在闲鱼上购买相对贵重的物品（如手机、电脑）：____分  

  I dare to buy relatively valuable items (e.g., phones, computers) on Xianyu: ____ points  

我会更信任带有官方验货或认证标识的商品：____分  

  I trust items with official inspection or certification labels more: ____ points

用户之间沟通的顺畅度和礼貌程度：____分  

  Smoothness and politeness of communication among users: ____ points  

商品评价的真实性和参考价值：____分  

Authenticity and reference value of product reviews: ____ points  

平台内用户互助或分享的氛围：____分  

Atmosphere of mutual help or sharing among users on the platform: ____ points

D2. 您希望闲鱼增加或改进哪些功能以提升信任感和体验？（可多选）  

Which functions do you hope Xianyu will add or improve to enhance trust and experience? (Multiple choices)  

总体而言，您对闲鱼平台的满意度如何？（15分，5=非常满意，1=非常不满意）  

Overall, how satisfied are you with the Xianyu platform? (15, 5=very satisfied, 1=very dissatisfied)  

____分 / ____ points

您向身边同学朋友推荐闲鱼的可能性有多大？（15分，5=一定会推荐，1=一定不会推荐）  

How likely are you to recommend Xianyu to your classmates or friends? (15, 5=definitely recommend, 1=definitely not recommend)  

____分 / ____ points

您未来一年内继续使用闲鱼的可能性有多大？（15分，5=一定会，1=一定不会）  

How likely are you to continue using Xianyu in the next year? (15, 5=definitely yes, 1=definitely no)  

____分 / ____ points

为了提升您在闲鱼上的交易安全感，或者丰富二手交易体验，您最希望闲鱼推出什么样的新功能或服务？（请简要说明）  

To enhance your sense of transaction security on Xianyu or enrich the secondhand trading experience, what new features or services would you most like Xianyu to introduce? (Please briefly describe)