20.能力型× 仆人→信任、流畅（30 份）

Dear participant,：
Thank you for taking part in this survey. Your feedback is very important to our research. All responses will be treated with complete anonymity and will be used solely for academic research purposes. Completing the questionnaire will take approximately 5 minutes. We sincerely appreciate your support and participation!
Imaging that you are preparing for a camping trip with your friend. While packing for the trip, you realized that your camera has broken and need to buy a new one. You want to look for the most cost-effective DSLR camera, and you want to buy a black one. However, you do not want to do this research on your own. You would like to ask the online chatbot to help you with this.
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1.
The customer service robot was efficient during the conversation.
Strongly agree
Strongly disagree
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2.
The customer service robot was competent during the conversation.
Strongly agree
Strongly disagree
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3.
Joe is a servant for me.
Strongly agree
Strongly disagree
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4.
Joe obeys me.
Strongly agree
Strongly disagree
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5.
The customer service robot is fair in its conduct of my service request.
Strongly agree
Strongly disagree
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6.
The customer service robot has high integrity.
Strongly agree
Strongly disagree
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7.
The customer service robot is receptive to my service request.
Strongly agree
Strongly disagree
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8.
The customer service robot makes efforts to address my service request.
Strongly agree
Strongly disagree
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9.
Overall, the customer service robot is trustworthy.
Strongly agree
Strongly disagree
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10.
It was easy to process the customer service robot’s reply.
Strongly agree
Strongly disagree
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11.
It was easy for me to understand the customer service robot’s reply.
Strongly agree
Strongly disagree
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12.
It was easy for me to imagine/visualize the information in the customer service robot’s reply.
Strongly agree
Strongly disagree
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13.
Your gender
Male
Female
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14.
Your age
Under 20
Between 20 and 30
Between 30 and 40
Over 40
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15.
What is your highest level of education?
High school or below
Bachelor’s degree
Master’s degree or above
Other

Thank you for taking the time to participate in this survey.

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