Shoprite - Vendor Survey 問卷調查 [Dec 2025]

In order for us to serve you better, please take a few minutes of your valuable time to fill out this simple Customer Feedback Questionnaire and let us know what you think of our services, and any areas where we can improve. We deeply value your comments and suggestions and will review them in the strictest confidence. Thank you!
為了改善我們的服務質素，請閣下花數分鐘填寫以下簡單的問卷調查，讓我們了解貴公司對我們服務的滿意度，及我們需要改善的地方。我們十分重視貴公司的寶貴意見及建議，並會嚴格審視及保密是次的問卷調查內容。多謝。
Please rate your satisfaction with our service :
請評價我們的服務 :
*
1.
Responsiveness to Telephone Inquiries
回應/解答電話詢問
Excellent 優秀 (5)
Very Poor 非常差 (1)
*
2.
Responsiveness to Email Inquiries
回應/解答電子郵件詢問
Excellent 優秀 (5)
Very Poor 非常差 (1)
*
3.
Proactive and Helpfulness of our teams
團隊積極主動，樂於助人
Excellent 優秀 (5)
Very Poor 非常差 (1)
*
4.
Knowledge and Expertise of our teams
團隊的專業知識
Excellent 優秀 (5)
Very Poor 非常差 (1)
*
5.
Attitude and Friendliness of our teams
團隊態度和友善
Excellent 優秀 (5)
Very Poor 非常差 (1)
*
6.
Availability of the Desired Staff by Telephone
容易通過電話找到所需的員工
Excellent 優秀 (5)
Very Poor 非常差 (1)
*
7.
Clarity and Accuracy in Preparation of Documents
清晰和準確的文件準備
Excellent 優秀 (5)
Very Poor 非常差 (1)
*
8.
Timely Preparation and issuance of Documents
文件準備及發送時間
Excellent 優秀 (5)
Very Poor 非常差 (1)
*
9.
Local charges in accordance with market conditions
本地價格符合市場行情
(Focus on our local charges only, excluded pass through charges from carrier / terminal / agent / penalty fee, etc. 不包括其他經嘉宏收取的船公司費用/碼頭費用/船代費用/客人罰金)
Excellent 優秀 (5)
Very Poor 非常差 (1)
*
10.
How would you rate our services
對我們服務的整體評分
Excellent 優秀 (5)
Very Poor 非常差 (1)
11.
Suggestions and Areas of Improvement (if applicable):
建議及改善地方 (如適用):
Target average score is on/above 4 for each vendor, vendor is required to provide reason for rating under 4.
標準評分為4分或以上，以上評分低於4分請給出具體原因，有助於我們的服務改善。
*
12.
Company Name:
贵公司英文名稱:
*
13.
Name:
填寫人名稱:
*
14.
Email Address:
填寫人電子郵件:
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