Yi Dian Dian Customer Satisfaction Survey 一点点奶茶店顾客满意度调查

Dear customer, thank you for choosing Yi Dian Dian. This survey takes about 2 minutes. Your feedback helps us improve our service. All responses are anonymous.
尊敬的顾客，感谢您选择一点点。本问卷大约需要2分钟，您的反馈将帮助我们提升服务质量。所有回答均为匿名。
*
Q1. How often do you visit Yi Dian Dian?
您多久光临一次一点点?
Daily / 每天
2-3 times per week / 每周2-3次
Once per week / 每周1次
2-3 times per month / 每月2-3次
Rarely / 很少
*
Q2. Which drink do you usually order? (Optional) 您通常购买哪款饮品?（选填）
Milk tea with boba / 珍珠奶茶
Wintermelon tea / 冬瓜茶
Green tea with pudding / 绿茶加布丁
Other (please specify) / 其他（请注明）
*
Q3. How satisfied are you with the drink quality (taste, freshness, temperature)?您对饮品质量（口味、新鲜度、温度）有多满意?
Very satisfied / 非常满意
Satisfied / 满意
Neutral / 一般
Dissatisfied / 不满意
Very dissatisfied / 非常不满意
*
Q4. How satisfied are you with the waiting time from ordering to receiving your drink?您对等待时间（从点单到取饮品）有多满意?
Very satisfied / 非常满意
Satisfied / 满意
Neutral / 一般
Dissatisfied / 不满意
Very dissatisfied / 非常不满意
*
Q5. How friendly and professional are the staff?您觉得员工的态度是否友好、专业?
Very friendly / 非常友好
Friendly / 友好
Neutral / 一般
Unfriendly / 不友好
Very unfriendly / 非常不友好
*
Q6. Is the store clean and well-organised?门店是否干净整洁、有条理?
Always / 总是
Usually / 通常
Sometimes / 有时
Rarely / 很少
Never / 从不
*
Q7. How easy is it to customise your drink (sugar level, ice amount, toppings)?您觉得饮品定制（糖度、冰量、加料）是否方便?
Very easy / 非常方便
Easy / 方便
Neutral / 一般
Difficult / 不方便
Very difficult / 非常不方便
*
Q8. Have you ever given feedback (complaint or suggestion) to Yi Dian Dian?您是否曾经向一点点提出过反馈（投诉或建议）?
Yes, through QR code on receipt / 是，通过小票上的二维码
Yes, through social media (WeChat, Dianping) / 是，通过社交媒体（微信、大众点评）
Yes, directly to staff / 是，直接告诉店员
No, never / 否，从未
I didn't know how / 我不知道如何反馈
*
Q9. How likely are you to recommend Yi Dian Dian to a friend?您向朋友推荐一点点的可能性有多大?
Very likely / 非常可能
Likely / 可能
Neutral / 一般
Unlikely / 不太可能
Very unlikely / 完全不可能
*
Q10. Do you have any suggestions for improving Yi Dian Dian's customer service?您对提升一点点的顾客服务有什么建议?
Powered By www.wjx.cn
Report