Questionnaire Template for HSBC UK GBP-Denominated Savings Insurance Customers

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1.
 Do you currently hold or have you ever held HSBC UK’s GBP-denominated savings insurance product? (Single-choice)
A. Currently hold
B. Have held before (no longer hold)
C. Never held (Please exit the questionnaire)
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2.
Which age group do you belong to? (Single-choice)
A. 25-40 years old (young professional)
B. 60 years old and above (retiree)
C. Other (Please exit the questionnaire)
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3.
What is your approximate annual personal income? (Single-choice)
A. Less than £30,000
B. £30,000 - £60,000
C. £60,001 - £100,000
D. More than £100,000
E. Prefer not to answer
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4.
How many years have you held HSBC UK’s GBP-denominated savings insurance (including past holdings)? (Single-choice)
A. Less than 1 year
B. 1-3 years
C. 3-5 years
D. More than 5 years
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5.
Do you have experience investing in other financial products (e.g., stocks, mutual funds, other insurance products)? (Single-choice)
A. No experience
B. Less than 2 years of experience
C. 2-5 years of experience
D. More than 5 years of experience
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6.
Have you learned about the FCA’s 2025 regulatory updates for savings insurance products (e.g., structured disclosure templates, standardized post-sale services)? (Single-choice)
A. Very familiar (have read official documents)
B. Generally understood (have heard of relevant policies)
C. Slightly aware (have seen related information occasionally)
D. Not aware at all
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7.
 Compared with the previous product prospectus, how do you evaluate the clarity of HSBC’s new structured disclosure template (with bold key terms, charts, plain-language explanations)?
A.Very unclear
B.Unclear
C.Neutral
D.Clear
E.Very clear
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8.
How satisfied are you with the FCA’s requirement for financial institutions to provide 24/7 online policy inquiry channels? 
A.Very dissatisfied
B.Dissatisfied
C.Neutral
D.Clear
E.Very clear
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9.
 How useful do you think the mandatory suitability assessment (e.g., verifying risk tolerance, financial goals) before purchasing savings insurance is?
A.Very useless
B.Useless
C.Neutral
D.Useful
E.Very useful
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10.
To what extent do the FCA’s 2025 regulatory requirements reduce your concerns about potential risks (e.g., misleading sales, ambiguous terms) when purchasing savings insurance?
A.No reduction at all
B.Slightly reduced
C.Moderately reduced
D.Significantly reduced
E.Completely reduced
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11.
 Do you think the FCA’s 2025 regulations will make the UK savings insurance industry more standardized? (Single-choice)
A. Definitely yes
B. Probably yes
C. Not sure
D. Probably no
E. Definitely no
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12.
Has the implementation of the new regulations increased your willingness to continue holding or purchase HSBC UK’s GBP-denominated savings insurance?
A.Significantly reduced
B.Slightly reduced
C.No change
D.Slightly increased
E.Significantly increased
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13.
For retirees: How do you evaluate the FCA’s requirement for face-to-face/video consultations before purchasing savings insurance?
A.Very inappropriate
B.Inappropriate
C.Neutral
D.Appropriate
E.Very appropriate
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14.
For young professionals: How frequently do you use digital channels (mobile app, official website) to manage your savings insurance policy? (Single-choice)
A.At least once a month
B. 2-3 times a year
C. Once a year
D. Never
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