00:00:00
MR DIY Customer Satisfaction Survey
录音中...
Thank you for participating in this survey. Your feedback is important to us. Please answer the following questions based on your actual experience. This survey will take approximately 5-8 minutes to complete.
*
1.
Your gender
Male
Female
*
2.
Your age group
Please choose
Under 18
18-25
26-35
36-45
46-55
56 and above
*
3.
How often do you purchase from MR DIY
Less than once a month
Once a month
2-3 times a month
4-5 times a month
More than 5 times a month
*
4.
Please rate your agreement with the following statements about MR DIY's pricing strategy
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
The prices are reasonable compared to similar stores
The prices are reasonable compared to similar stores
The products offer good value for money
The products offer good value for money
There are frequent promotional activities
There are frequent promotional activities
The price labels are clear and easy to understand
The price labels are clear and easy to understand
*
5.
Please rate your agreement with the following statements about MR DIY's supply chain management
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Products are always in stock
Products are always in stock
The store has a wide variety of products
The store has a wide variety of products
Products are displayed neatly and organized
Products are displayed neatly and organized
New products are regularly introduced
New products are regularly introduced
*
6.
Please rate your agreement with the following statements about MR DIY's digital transformation
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
The online shopping platform is user-friendly
The online shopping platform is user-friendly
The mobile app provides useful features
The mobile app provides useful features
The checkout process is efficient
The checkout process is efficient
The store uses technology to improve customer experience
The store uses technology to improve customer experience
*
7.
Please rate your agreement with the following statements about MR DIY's human resource management
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
Staff are friendly and helpful
Staff are friendly and helpful
Staff have good product knowledge
Staff have good product knowledge
Staff are responsive to customer inquiries
Staff are responsive to customer inquiries
Staff maintain a professional appearance
Staff maintain a professional appearance
*
8.
How likely are you to recommend MR DIY to friends or colleagues?
Impossible
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
*
9.
Overall, how satisfied are you with MR DIY
Very dissatisfied
Dissatisfied
Neutral
Satisfied
Very satisfied
*
10.
Which of the following factors most influence your satisfaction with MR DIY (select up to 3)
[Multiple]
Pricing strategy
Product variety
Product quality
Store environment
Staff service
Digital experience
Promotions and discounts
*
11.
What do you like most about MR DIY?
*
12.
What areas do you think MR DIY should improve on?
字体大小
MR DIY Customer Satisfaction Survey
复制
