Questionnaire on the Impact of Hotel Disposable Eco-friendly Products on Consumer Loyalty

Dear respondent,

Please take a few minutes to complete this questionnaire and send us the complete questionnaire. This questionnaire aims to study the Impact of Hotel Disposable Eco-friendly Products on Consumer Loyalty, and the mediating role of perceived value in this relationship. Please answer based on your opinion and true feelings. We appreciate your effort in helping us to complete this study. Your support and cooperation in this survey are greatly appreciated.

Your response will remain anonymous, completely confidential, and your participation in this study is strictly voluntary.

Thank you very much for your kind cooperation.

Sincerely,

Alice Jiang, Olivia Zhang, Yanni Yang
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1.
Your gender:
A. Male
B. Female
C. Prefer not to say
D.Others
*
2.
Your age group:
A. 18-25 years old
B. 26-35 yearsold
C.36-45 years old
D.Over 46 years old
*
3.
The number of times you stayed at five-star hotels in Nanjing in the past year:
A. 1 time
B.2-3 times
C. 4-5 times
D.More than 6 times
*
4.
What is the purpose of staying at this five-star hotel inNanjing(Select at least one):【多选题】
A.Business trip
B.Leisure travel
C.Visiting relatives and friends
D.Others
*
5.
Your monthly disposable income: 
A. ≤5000 CNY
B. 5001-10000 CNY
C. 10001-20000 CNY
D.＞20000 CNY
*
6.
The Disposable Eco-friendly Products have no pungent odor or irritating smell, and causes no discomfort during use. 
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
7.
The Disposable Eco-friendly Products have no pungent odor or irritating smell, and causes no discomfort during use.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
8.
The Disposable eco-friendly products will not cause allergic reactions, itching, redness or other discomforts when in contact with the skin. 
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
9.
The Disposable eco-friendly product packaging bears compliance information such as product implementation standards, health permits, and certification of conformity.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
10.
The Disposable eco-friendly products are inherently clean and free from contaminants, mold spots, yellowing, or blackening. 
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
11.
The Disposable eco-friendly products are less prone to deformation and damage during use.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
12.
The Disposable eco-friendly products exhibit good durability and can meet normal single-use requirements.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
13.
The edges of disposable eco-friendly products are rounded, preventing hand irritation or scratches.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
14.
The Disposable eco-friendly products are designed to meet the needs of single occupancy without requiring replacement during use.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
15.
The Disposable eco-friendly products are less prone to mold growth, softening, or adhesive detachment in humid bathroom environments.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
16.
The Disposable Eco-friendly Products have an appropriate size and provides a comfortable feel when used.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
17.
The Disposable eco-friendly products have moderate weight or thickness, ensuring no discomfort from excessive bulkiness or thinness during use.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
18.
The Disposable eco-friendly products packaging are designed for easy tearing, ensuring no difficulty in disassembly or damage to the internal contents.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
19.
The Disposable eco-friendly products are designed to be lightweight, facilitating temporary use or portability.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
20.
The design of the eco-friendly disposable products meet my expectation.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
21.
The hotel providing disposable eco-friendly products brings me a good user experience and psychological pleasure.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
22.
The hotel's use of disposable eco-friendly products conforms to the concept of environmental protection and makes me perceive environmental value.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
23.
Overall, the hotel's disposable eco-friendly products make me feel "value for money".
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
24.
Compared with traditional disposable products, I think the hotel's eco-friendly products have more practical value.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
25.
I perceive that the hotel's eco-friendly disposal products enhance the overall benefits I derive from my stay.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
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26.
I will prefer to stay at this hotel in the future.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
27.
I will recommend this hotel to my family and friends.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
28.
Compared with other hotels of the same grade, I prefer this hotel.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
29.
I will speak positively of the hotel's eco-friendly products and services to people around me.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
30.
I am highly satisfied with the hotel overall and will become its long-term customer.
A.Strongly Disagree
B.Disagree
C.Neutral
D.Agree
E.Strongly Agree
*
31.
Will the hotel's proactive use of disposable eco-friendly products affect your recognition of its green brand?
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