NORTHMORE Artificial Cartilage Cushioning Insole Customer Satisfaction Survey

Dear Customer,
Thank you for choosing and using our NORTHMORE Artificial Cartilage Cushioning Insole. To better understand your experience and continuously improve our product quality and service, we are conducting this survey.
This survey is anonymous. All data will be used solely for internal product optimization and service enhancement, and your personal information will be kept strictly confidential. The questionnaire will take approximately 5-8 minutes to complete. Your honest feedback is extremely valuable to us. Thank you again for your support and cooperation!

Section I: Basic Usage Information

2、What is the primary purpose of your purchase? (Multiple choices allowed)

Daily commuting / walking □ Running / fitness □ Ball sports (basketball, soccer, etc.)

Standing for long hours (e.g., teachers, medical staff, service workers)

Relieving foot / knee discomfort

Matching with specific shoes

Other：

3、On average, how many days per week do you use this insole?

Almost every day (7 days)

4-6 days

2-3 days

1 day or less

4、What type of shoes do you typically use this insole with? (Multiple choices allowed)

5、Have you trimmed the insole to fit your foot shape?

Yes, fits perfectly after trimming

Yes, fits basically well after trimming

Yes, doesn't fit well after trimming

No, fits perfectly without trimming

No, concerned that improper trimming may affect usage

Section II: Core Performance Experience (NORTHMORE Artificial Cartilage Material Features)

1、How would you rate the overall impact cushioning effect of this insole?

Excellent — can clearly feel the impact being absorbed upon landing

Good — significantly better cushioning than ordinary insoles

Average — not much different from ordinary insoles

Not very good — can hardly feel any cushioning effect

Very poor — completely no cushioning effect

2、After using this insole, do you feel that foot protection has improved?

Significantly improved — previous foot soreness after walking / exercise has been greatly relieved

Somewhat improved — foot fatigue has been reduced

No noticeable change

More uncomfortable instead

Not sure

3、After using this insole, do you feel that knee protection has improved?

Significantly improved — previous knee soreness / discomfort has been greatly relieved

Somewhat improved — knee pressure has been reduced

No noticeable change

More uncomfortable instead

Not sure

4、Compared with ordinary insoles you have used before, how does this NORTHMORE insole perform in terms of impact absorption?

Far exceeds expectations — can withstand significantly greater impact

Better than ordinary insoles — the difference is quite noticeable

About the same — no obvious difference

Worse than ordinary insoles

5、During which of the following activities do you most feel the cushioning protection of this insole? (Multiple choices allowed)

Section III: Comfort and Durability Experience

1、How would you rate the overall comfort of this insole?

2、How would you rate the comfort of this insole in the following aspects? (Please check the corresponding options)

	Excellent	Good	Average	Not Very Good	Very Poor
Footbed fit
Footbed fit
Arch support
Arch support
Breathability
Breathability
Moisture absorption
Moisture absorption
Softness
Softness
Weight
Weight

3、After using this insole, have you experienced any of the following issues? (Multiple choices allowed)

4、How would you rate the durability of this insole?

Very durable — no deformation even after long-term use

Relatively durable — no obvious deformation under normal use

Average — slight deformation after some time of use

Not very durable — obvious deformation appeared after short-term use

Very poor — damaged very quickly

5、To date, has your insole experienced any of the following problems? (Multiple choices allowed)

Section IV: Product Design and Purchase Experience

1、What was the most important reason for your purchase? (Multiple choices allowed)

2、How would you rate the price of this insole?

Very cost-effective — great value for money

Reasonable — you get what you pay for

A bit expensive — but acceptable

Too expensive — not worth the price

3、How would you rate our purchase service (including customer service consultation, shipping speed, packaging, etc.)?

4、How would you rate the appearance design (color, style, etc.) of this insole?

Section V: Overall Satisfaction and Recommendation Willingness

1、Considering all factors, what is your overall satisfaction with this insole?

2、Would you purchase this insole again?

3、Would you recommend this insole to your friends and family?

4、If we launch the following related products, which ones are you most likely to purchase? (Multiple choices allowed)

Artificial Cartilage Cushioning insoles of different thicknesses

Artificial Cartilage Cushioning insoles for specific sports

Children's Artificial Cartilage Cushioning insoles

Artificial Cartilage Cushioning insoles for seniors

Other Artificial Cartilage Cushioning protective gear (e.g., knee pads, elbow pads)

Not interested in any

Other：

Section VI: Comments and Suggestions

1、(Optional) What do you think is the biggest advantage of this NORTHMORE Artificial Cartilage Cushioning Insole?

2、(Optional) What do you think is the area most in need of improvement for this NORTHMORE Artificial Cartilage Cushioning Insole?

4、(Optional) If you are willing to participate in our future product experience activities or accept a brief follow-up call, please leave your contact information:

Name:
Name:
Mobile phone:
Mobile phone:
WeChat:
WeChat:
Email:
Email:

This concludes the questionnaire. Thank you sincerely for taking the time to complete this survey! Your feedback will help us continuously improve our products and provide better foot and joint protection for you and more users.