The impact of supply chain challenges on customer satisfaction

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1.
Your gender
Male
Female
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2.
Your age
18-25 years old
25-35 years old
over 35 years old
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3.
Your identity
Worker
Student
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4.
（IV1.1）Raw material prices have fluctuated frequently over the past year.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
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5.
（IV1.2）Supplier price adjustments are difficult to predict.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
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6.
(IV1.3) When the cost of raw materials increases, suppliers can reasonably explain the pressure on costs.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
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7.
(IV1.4) The supplier agrees to adjust the plan through mutual price negotiations, rather than unilaterally raising prices.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
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8.
(IV2.1) It is important that the supplier can deliver the goods on the promised date.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
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9.
(IV2.2) The quality of the goods delivered by the supplier is of great importance.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
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10.
(IV2.3) When faced with urgent orders, the chosen supplier can respond promptly.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
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11.
(IV2.4) The supplier provides after-sales service.
Strongly disagree
Disagree
Neutral
Agree
Strongly Agree
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12.
(IV3.1) The quantity of procurement will affect one’s bargaining power during the transaction.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
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13.
(IV3.2) The enterprise possesses strong bargaining power.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
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14.
(IV3.3) The supplier is willing to make concessions on the price 
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
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15.
(IV4.1) The supplier promptly shares the order status and logistics information.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
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16.
(IV4.2) The inventory levels and pricing policies of the suppliers can be obtained.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
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17.
(IV4.3) The supplier maintains as open and transparent attitude in terms of information sharing.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
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18.
(IV4.4) When requesting information, the supplier can provide a prompt response.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
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19.
(DV.1) If you are not satisfied with the supplier, you will choose a new partner for cooperation.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
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20.
(DV.2) Maintain long-term cooperation with satisfactory suppliers.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
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21.
(DV.3) The extent to which this content affects customer satisfaction.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
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22.
(DV.4) Will recommend satisfactory supplier to others.
Strongly disagree
Disagree
Neutral
Agree
Strongly agree
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