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APsystems customer satisfaction survey 2025

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Dear Solar Partners,

We really appreciate your trust in APsystems and the chance to serve you. Your feedback helps us keep improving, and we’d love to hear your thoughts!

This short customer satisfaction survey is all about your experience with our products and services. Your answers will stay completely confidential and will only be used to help us get better at what we do.

It’ll just take a few minutes, and your input will make a real difference. Thanks so much for sharing your perspective—we couldn’t do it without you!

Part 1 - Identification

S1 Which of the following new energy businesses or products are you engaged in?[Multiple]

Microinverters

Photovoltaic systems

Energy storage systems

EV chargers

None of the above

S2-1 What is your main role in the solar storage field?

Individual end user

Distributor

Installer

Corporate project owner

Manufacturer

Investor

Other, please specify:

S2-2 What is your main role in the solar storage field?

Installer

Individual end user

Investor

Manufacturer

Distributor

Corporate project owner

Other, please specify:

S3 What’s your main role in connection with microinverters?

I am an individual owner and my family has purchased/used a microinverter

I'm an installer and also provide sales services

I am a corporate project owner and my company has purchased/used a microinverter

I'm an installer and provide installation services only

I'm a distributor and provide sales services only

I'm a distributor and also provide installation services

I am a manufacturer

Other, please specify:

Part 2 - Brand conversion drive

A1 Which of the following APsystems products are you familiar with?

[Multiple]

EMA Intelligent O&M Platform

Energy storage systems

Microinverters

Module-Level Rapid Shutdown Device

Other, please specify:

A2a Which of the following are the main aspects that you and your company take into consideration when buying a brand of microinverter?
[Multiple]

Recommended by supplier/distributor

Excellent after-sales services

Advanced technologies

Extensive operating experience and data accumulation

Easy to use

High intelligent level

Stable quality

High performance-to-price ratio

High safety

Good brand reputation

High efficiency

Easy installation

High product adaptability

High brand awareness

Other, please specify:

A3a Please describe your primary purchasing channel for products of APsystems?
[Multiple]

Direct sales by manufacturer

I purchase from an Installer

I purchase from my Distributor

Other, please specify:

A4a What is your/your company's main reason for purchasing/using products of APsystems?
[Multiple]

Easy installation

High safety

Good brand reputation

High efficiency

Extensive operating experience and data accumulation

Advanced technologies

High intelligent level

Recommended by supplier/distributor

Excellent after-sales services

High product adaptability

Stable quality

High brand awareness

High performance-to-price ratio

Easy to use

Other, please specify:

A2b Which of the following are the main aspects that your company takes into consideration when buying a brand of microinverter?
[Multiple]

Agency costs and profits

Stable quality

Advanced technologies

Installation costs and profits

Easy to use

High brand awareness

Cooperation stability/flexibility

Excellent after-sales services

Extensive operating experience and data accumulation

High safety

Marketing support

Easy installation

Good brand reputation

High efficiency

High product adaptability

Technical support and training

High intelligent level

Other, please specify:

A3b What is your company's purchasing channel for products of APsystems?
[Multiple]

I purchase from my Distributor

Direct sales by manufacturer

Other, please specify:

A4b What is the main reason for your company to sell/install APsystems products?[Multiple]

High efficiency

Cooperation stability/flexibility

Marketing support

Easy to use

High intelligent level

Good brand reputation

Excellent after-sales services

Advanced technologies

Installation costs and profits

High brand awareness

High safety

Easy installation

Stable quality

Extensive operating experience and data accumulation

Technical support and training

Agency costs and profits

High product adaptability

Other, please specify:

Part 3 - Satisfaction evaluation

The following part is about your evaluation of APsystems.
Please rate it on a scale of 1 to 10. A score of 10 indicates complete satisfaction, and a score of 1 means complete dissatisfaction.

A5a Please rate your overall satisfaction with the purchase/use of products of APsystems.

Complete dissatisfaction

Complete satisfaction

A6a.1 Please rate your satisfaction with APsystems as a manufacturer in the following aspects.

	Complete dissatisfaction	2	3	4	5	6	7	8	9	Complete satisfaction
Brand promotion/marketing communication, in terms of brand building, media exposure, etc.
Brand promotion/marketing communication, in terms of brand building, media exposure, etc.
Products, in terms of performance, safety, efficiency, etc.
Products, in terms of performance, safety, efficiency, etc.

A6a.2 Please rate your satisfaction with APsystems as a manufacturer in the following aspects.

	Complete dissatisfaction	2	3	4	5	6	7	8	9	Complete satisfaction
Pre-sales communication, in terms of demand communication and product introduction
Pre-sales communication, in terms of demand communication and product introduction
On-purchase communication, in terms of negotiation, contracting, payment, etc.
On-purchase communication, in terms of negotiation, contracting, payment, etc.
After-sales communication, in terms of logistics, after-sales services, complaint handling, etc.
After-sales communication, in terms of logistics, after-sales services, complaint handling, etc.

A7a Please rate your satisfaction with the distributor partner of APsystems in the following aspects.

	Complete dissatisfaction	2	3	4	5	6	7	8	9	Complete satisfaction
Pre-sales communication, in terms of demand communication and product introduction
Pre-sales communication, in terms of demand communication and product introduction
On-purchase communication, in terms of negotiation, contracting, payment, etc.
On-purchase communication, in terms of negotiation, contracting, payment, etc.
After-sales communication, in terms of logistics, after-sales services, complaint handling, etc.
After-sales communication, in terms of logistics, after-sales services, complaint handling, etc.

A5b Please rate your overall satisfaction with your cooperation with APsystems based on your experience.

Complete dissatisfaction

Complete satisfaction

A6b.1 Please rate your satisfaction with APsystems as a manufacturer in the following aspects.

	Complete dissatisfaction	2	3	4	5	6	7	8	9	Complete satisfaction
Brand promotion/marketing communication, in terms of brand building, media exposure, etc.
Brand promotion/marketing communication, in terms of brand building, media exposure, etc.
Products, in terms of performance, safety, efficiency, documentation, etc.
Products, in terms of performance, safety, efficiency, documentation, etc.
Technical support and training
Technical support and training

A6b.2 Please rate your satisfaction with APsystems as a manufacturer in the following aspects.

	Complete dissatisfaction	2	3	4	5	6	7	8	9	Complete satisfaction
Pre-sales communication, in terms of demand communication and product introduction
Pre-sales communication, in terms of demand communication and product introduction
On-purchase communication, in terms of negotiation, contracting, payment, etc.
On-purchase communication, in terms of negotiation, contracting, payment, etc.
After-sales communication, in terms of logistics, after-sales services, complaint handling, etc.
After-sales communication, in terms of logistics, after-sales services, complaint handling, etc.

A6b.3 Please rate your satisfaction with APsystems as a manufacturer in the following aspects.

	Complete dissatisfaction	2	3	4	5	6	7	8	9	Complete satisfaction
Marketing support
Marketing support

A6b.4 Please rate your satisfaction with APsystems as a manufacturer in the following aspects.

	Complete dissatisfaction	2	3	4	5	6	7	8	9	Complete satisfaction
Installation and O＆M experience
Installation and O＆M experience

A7b Please rate your satisfaction with the distributor partner of APsystems in the following aspects.

	Complete dissatisfaction	2	3	4	5	6	7	8	9	Complete satisfaction
Pre-sales communication, in terms of demand communication and product introduction
Pre-sales communication, in terms of demand communication and product introduction
On-purchase communication, in terms of negotiation, contracting, payment, etc.
On-purchase communication, in terms of negotiation, contracting, payment, etc.
After-sales communication, in terms of logistics, after-sales services, complaint handling, etc.
After-sales communication, in terms of logistics, after-sales services, complaint handling, etc.

A8 "How likely are you to recommend APsystems to others?
Please rate it on a scale of 1 to 10. A score of 0 means that you would definitely not recommend it, and a score of 10 means you would definitely recommend it.

Definitely wouldn't recommend

Definitely not recommend

This part is about your opinion on various aspects of APsystems.
Please rate it on a scale of 1 to 10. A score of 10 indicates complete agreement, and a score of 1 means complete disagreement.

A9 To what extent do you agree with the following statements about APsystems in brand promotion/marketing communication?

	Complete disagreement	2	3	4	5	6	7	8	9	Complete agreement
High brand awareness and reputation
High brand awareness and reputation
Clear brand positioning
Clear brand positioning
Unique brand positioning and highlights
Unique brand positioning and highlights
High exposure to professional media
High exposure to professional media
High exposure to social media
High exposure to social media
Professional company official website/social media account promotion
Professional company official website/social media account promotion
Abundant offline exhibitions, road shows, and other activities
Abundant offline exhibitions, road shows, and other activities
Abundant online activities, such as online forums and seminars
Abundant online activities, such as online forums and seminars

A10-1 What are the reasons for your low level of agreement with the following efforts of APsystems in brand promotion/marketing communication?

High brand awareness and reputation; reason for low level of agreement:

A10-2 What are the reasons for your low level of agreement with the following efforts of APsystems in brand promotion/marketing communication?

Clear brand positioning; reason for low level of agreement:

A10-3 What are the reasons for your low level of agreement with the following efforts of APsystems in brand promotion/marketing communication?

Unique brand positioning and highlights; reason for low level of agreement:

A10-4 What are the reasons for your low level of agreement with the following efforts of APsystems in brand promotion/marketing communication?

High exposure to professional media; reason for low level of agreement:

A10-5 What are the reasons for your low level of agreement with the following efforts of APsystems in brand promotion/marketing communication?

High exposure to social media; reason for low level of agreement:

A10-6 What are the reasons for your low level of agreement with the following efforts of APsystems in brand promotion/marketing communication?

Professional company official website/social media account promotion; reason for low level of agreement:

A10-7 What are the reasons for your low level of agreement with the following efforts of APsystems in brand promotion/marketing communication?

Abundant offline exhibitions, road shows, and other activities; reason for low level of agreement:

A10-8 What are the reasons for your low level of agreement with the following efforts of APsystems in brand promotion/marketing communication?

Abundant online activities, such as online forums and seminars; reason for low level of agreement:

A10-9 What are the reasons for your low level of agreement with the following efforts of APsystems in brand promotion/marketing communication?

Other, please specify:

A11-1 To what extent do you agree with the following statements about APsystems in pre-sales communication as a manufacturer?

	Complete disagreement	2	3	4	5	6	7	8	9	Complete agreement
Clear and convenient sales communication channels
Clear and convenient sales communication channels
Full understanding of customer needs and timely communication
Full understanding of customer needs and timely communication
Professional solutions
Professional solutions
Clear and accurate product introduction
Clear and accurate product introduction
Excellent services of pre-sales personnel
Excellent services of pre-sales personnel

A12-1 To what extent do you agree with the following statements about APsystems in on-purchase communication as a manufacturer?

	Complete disagreement	2	3	4	5	6	7	8	9	Complete agreement
Smooth negotiation and communication processes
Smooth negotiation and communication processes
Reasonable sales contract terms
Reasonable sales contract terms
Prompt cooperation progress promotion
Prompt cooperation progress promotion
Flexible and convenient payment methods
Flexible and convenient payment methods
High order processing efficiency
High order processing efficiency

A13-1 To what extent do you agree with the following statements about APsystems in after-sales communication as a manufacturer?

	Complete disagreement	2	3	4	5	6	7	8	9	Complete agreement
Accurate goods delivery
Accurate goods delivery
Prompt goods delivery
Prompt goods delivery
Intact goods package
Intact goods package
Complaints - Timely response and professional services
Complaints - Timely response and professional services
Complaints - Reasonable and acceptable processing results
Complaints - Reasonable and acceptable processing results
After-sales - Convenient application submission and smooth process
After-sales - Convenient application submission and smooth process
After-sales - Quick problem solving
After-sales - Quick problem solving
After-sales - Reasonable solutions
After-sales - Reasonable solutions
After-sales - Reasonable warranty terms
After-sales - Reasonable warranty terms

A11-2 To what extent do you agree with the following statements about APsystems' distributor partners in pre-sales communication?

	Complete disagreement	2	3	4	5	6	7	8	9	Complete agreement
Clear and convenient sales communication channels
Clear and convenient sales communication channels
Full understanding of customer needs and timely communication
Full understanding of customer needs and timely communication
Professional solutions
Professional solutions
Clear and accurate product introduction
Clear and accurate product introduction
Excellent services of pre-sales personnel
Excellent services of pre-sales personnel

A12-2 To what extent do you agree with the following statements about APsystems' distributor partners in on-purchase communication?

	Complete disagreement	2	3	4	5	6	7	8	9	Complete agreement
Smooth negotiation and communication processes
Smooth negotiation and communication processes
Reasonable sales contract terms
Reasonable sales contract terms
Prompt cooperation progress promotion
Prompt cooperation progress promotion
Flexible and convenient payment methods
Flexible and convenient payment methods
High order processing efficiency
High order processing efficiency

A13-2 To what extent do you agree with the following statements about APsystems' distributor partners in after-sales communication?

	Complete disagreement	2	3	4	5	6	7	8	9	Complete agreement
Accurate goods delivery
Accurate goods delivery
Prompt goods delivery
Prompt goods delivery
Intact goods package
Intact goods package
Complaints - Timely response and professional services
Complaints - Timely response and professional services
Complaints - Reasonable and acceptable processing results
Complaints - Reasonable and acceptable processing results
After-sales - Convenient application submission and smooth process
After-sales - Convenient application submission and smooth process
After-sales - Quick problem solving
After-sales - Quick problem solving
After-sales - Reasonable solutions
After-sales - Reasonable solutions
After-sales - Reasonable warranty terms
After-sales - Reasonable warranty terms

A14 To what extent do you agree with the following statements about APsystems' microinverter products?

	Complete disagreement	2	3	4	5	6	7	8	9	Complete agreement
Safety
Safety
High efficiency
High efficiency
Good-looking and compact design
Good-looking and compact design
Long service life
Long service life
Future-proof technology
Future-proof technology
Silent operation
Silent operation
Product intelligence level
Product intelligence level
Easy installation
Easy installation
Stable performance and low fault rate
Stable performance and low fault rate
Complete and easy-to-get product documentation, including parameter and user manuals
Complete and easy-to-get product documentation, including parameter and user manuals

A15-1 What are the reasons for your low level of agreement with the following statements about APsystems' microinverter products?*

Safety; reason for low level of agreement:

A15-2 What are the reasons for your low level of agreement with the following statements about APsystems' microinverter products?*

High efficiency; reason for low level of agreement:

A15-3 What are the reasons for your low level of agreement with the following statements about APsystems' microinverter products?*

Good-looking and compact design; reason for low level of agreement:

A15-4 What are the reasons for your low level of agreement with the following statements about APsystems' microinverter products?*

Long service life; reason for low level of agreement:

A15-5 What are the reasons for your low level of agreement with the following statements about APsystems' microinverter products?*

Future-proof technology; reason for low level of agreement:

A15-6 What are the reasons for your low level of agreement with the following statements about APsystems' microinverter products?*

Silent operation; reason for low level of agreement:

A15-7 What are the reasons for your low level of agreement with the following statements about APsystems' microinverter products?*

Product intelligence level; reason for low level of agreement:

A15-8 What are the reasons for your low level of agreement with the following statements about APsystems' microinverter products?*

Easy installation; reason for low level of agreement:

A15-9 What are the reasons for your low level of agreement with the following statements about APsystems' microinverter products?*

Stable performance and low fault rate; reason for low level of agreement:

A15-10 What are the reasons for your low level of agreement with the following statements about APsystems' microinverter products?*

Complete and easy-to-get product documentation, including parameter and user manuals; reason for low level of agreement:

A15-11 What are the reasons for your low level of agreement with the following statements about APsystems' microinverter products?*

Other, please specify:

A16 To what extent do you agree with the following statements about APsystems in technical support and training?

	Complete disagreement	2	3	4	5	6	7	8	9	Complete agreement
Rich and comprehensive training content
Rich and comprehensive training content
Flexible and diverse training forms
Flexible and diverse training forms
Comfortable training frequency
Comfortable training frequency
Competent lecturers and high training quality
Competent lecturers and high training quality
Abundant and easy-to-get business-related learning resources
Abundant and easy-to-get business-related learning resources
Easy-to-reach technical support and timely email responses
Easy-to-reach technical support and timely email responses
Professional and patient technical support personnel
Professional and patient technical support personnel

A17-1 In which areas do you believe APsystems needs to improve regarding technical support and training?*

Rich and comprehensive training content; reason for low level of agreement:

A17-2 In which areas do you believe APsystems needs to improve regarding technical support and training?

Flexible and diverse training forms; reason for low level of agreement:

A17-3 In which areas do you believe APsystems needs to improve regarding technical support and training?

Comfortable training frequency; reason for low level of agreement:

A17-4 In which areas do you believe APsystems needs to improve regarding technical support and training?

Competent lecturers and high training quality; reason for low level of agreement:

A17-5 In which areas do you believe APsystems needs to improve regarding technical support and training?

Abundant and easy-to-get business-related learning resources; reason for low level of agreement:

A17-6 In which areas do you believe APsystems needs to improve regarding technical support and training?

Easy-to-reach technical support and timely email responses; reason for low level of agreement:

A17-7 In which areas do you believe APsystems needs to improve regarding technical support and training?

Professional and patient technical support personnel; reason for low level of agreement:

A17-8 In which areas do you believe APsystems needs to improve regarding technical support and training?*

Other, please specify:

A18 To what extent do you agree with the following statements about APsystems in marketing support?

	Complete disagreement	2	3	4	5	6	7	8	9	Complete agreement
Attractive promotions/discount policies
Attractive promotions/discount policies
High-quality and easily accessible marketing materials, such as brochures and posters
High-quality and easily accessible marketing materials, such as brochures and posters
Various sales tools available, such as videos, social media, sales manuals, and presentation software
Various sales tools available, such as videos, social media, sales manuals, and presentation software
Well-timed sharing of market demands and trends
Well-timed sharing of market demands and trends
Assistance in exploring new markets
Assistance in exploring new markets

A19-1 In which areas do you believe APsystems needs to improve regarding marketing support?

Attractive promotions/discount policies; reason for low level of agreement:

A19-2 In which areas do you believe APsystems needs to improve regarding marketing support?

High-quality and easily accessible marketing materials, such as brochures and posters; reason for low level of agreement:

A19-3 In which areas do you believe APsystems needs to improve regarding marketing support?

Various sales tools available, such as videos, social media, sales manuals, and presentation software; reason for low level of agreement:

A19-4 In which areas do you believe APsystems needs to improve regarding marketing support?

Well-timed sharing of market demands and trends; reason for low level of agreement:

A19-5 In which areas do you believe APsystems needs to improve regarding marketing support?

Assistance in exploring new markets; reason for low level of agreement:

A19-6 In which areas do you believe APsystems needs to improve regarding marketing support?*

Other, please specify:

A20 To what extent do you agree with the following statements about APsystems in installation and O&M services?

	Complete disagreement	2	3	4	5	6	7	8	9	Complete agreement
Robust adaption of equipment to environment and scenarios
Robust adaption of equipment to environment and scenarios
Clear and easy-to-understand installation manuals/videos
Clear and easy-to-understand installation manuals/videos
Applicable installation tools provided
Applicable installation tools provided
Convenient equipment installation and debugging
Convenient equipment installation and debugging
Remote monitoring and troubleshooting support
Remote monitoring and troubleshooting support
Stable communication quality
Stable communication quality

A21-1 In which areas do you believe APsystems needs to improve regarding installation and O&M?*

Robust adaption of equipment to environment and scenarios; reason for low level of agreement:

A21-2 In which areas do you believe APsystems needs to improve regarding installation and O&M?

Clear and easy-to-understand installation manuals/videos; reason for low level of agreement:

A21-3 In which areas do you believe APsystems needs to improve regarding installation and O&M?

Applicable installation tools provided; reason for low level of agreement:

A21-4 In which areas do you believe APsystems needs to improve regarding installation and O&M?

Convenient equipment installation and debugging; reason for low level of agreement:

A21-5 In which areas do you believe APsystems needs to improve regarding installation and O&M?

Remote monitoring and troubleshooting support; reason for low level of agreement:

A21-6 In which areas do you believe APsystems needs to improve regarding installation and O&M?

Stable communication quality; reason for low level of agreement:

A21-7 In which areas do you believe APsystems needs to improve regarding installation and O&M?*

Other, please specify:

Part4 - Demand preferences

A22-1 How would you describe your attention to products related to solar photovoltaic power generation?

Very high

High

Moderate

Low

Not at all

A22-2 How would you describe your attention to products related to solar photovoltaic power generation?

Very high

High

Moderate

Low

Not at all

A23 Which of the following is your preferred purchasing channel that you would most likely choose when buying a photovoltaic inverter?

Direct sales by manufacturer

Installer that also provides sales services

I purchase from my Distributor

Third-party e-commerce platform

Other, please specify:

A24 Which of the following is the channel that you would most likely choose to obtain relevant information about photovoltaic inverters?
[Multiple]

Online/offline advertising of the brand

Direct sales contact from the brand

Information from relatives and friends

Search engine platforms, such as Baidu and Google

Industry trend reports and articles

Third-party social media platforms, such as public account, video account, Tiktok,linked-in, facebook, ins, twitter, youtube etc.

Brand promotion/press conference

Official social media account (public account and video account, etc.) of the brand

Industry vertical platforms, such as Zhihui PV, PV Box, International Energy Net, Century New Energy Network, PV magazine, PV tech, Solar Power World, Solar Industry Magazine etc.

Industry exhibitions, forums, and lectures

Official website of the brand

Other, please specify:

A25 How do you typically obtain information about/from APsystems?
[Multiple]

Official website of the brand

Official social media account (public account and video account, etc.) of the brand

Search engine platforms, such as Baidu and Google

Industry vertical platforms, such as Zhihui PV, PV Box, International Energy Net, Century New Energy Network, PV magazine, PV tech, Solar Power World, Solar Industry Magazine etc.

Brand promotion/press conference

Industry trend reports and articles

Industry exhibitions, forums, and lectures

Online/offline advertising of the brand

Third-party social media platforms, such as public account, video account, Tiktok,linked-in, facebook, ins, twitter, youtube etc.

Information from relatives and friends

Direct sales contact from the brand

Other, please specify:

A26 Which of the following information are you interested in regarding photovoltaic inverters?
[Multiple]

Product advantages and practical applications

Product and technical information, such as specifications, user manuals, installation guides, etc.

Company introduction and brand stories

Industry policies and development trends

Analysis of cutting-edge technologies

Solutions to challenges

Cooperation success stories - case studies

Other, please specify:

A27 Which of the following information about microinverters do you think should be improved by APsystems?
[Multiple]

Analysis of cutting-edge technologies

Cooperation success stories - case studies

Product advantages and practical applications

Industry policies and development trends

Solutions to challenges

Company introduction and brand stories

Product and technical information, such as specifications, user manuals, installation guides, etc.

Other, please specify:

A28 Do you have any opinions or suggestions for optimization and improvement regarding the brand building, products, and services from APsystems?

A29 Which country/region do you currently live and work in?

EMEA (Europe/Middle East/Africa)

Other regions in APAC (including Hong Kong SAR, Macau SAR, and Taiwan Province)

LATAM (Latin America)

AUNZ (Australia/New Zealand)

The U.S.

Canada

Chinese mainland

Other, please specify:

A30-1 What is your title/position in your company?

Purchasing manager/employee

Installation tech/O&M engineer

Manager/employee of administration, finance, or other functional departments

Sales manager/employee

Company owner/executive/director

Customer service manager/employee

Other, please specify:

A30-2 What is your title/position in your company?

Customer service manager/employee

Company owner/executive/director

Manager/employee of administration, finance, or other functional departments

Installation tech/O&M engineer

Purchasing manager/employee

Sales manager/employee

Other, please specify:

A31 Name of your company:

A32 Your phone number :email address:

A33 Your name:

Evaluation object score 

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