Ele.me User Experience and Service Quality Survey

Thank you for participating in this survey. This questionnaire aims to understand users’ experience, satisfaction, and expectations regarding Ele.me food delivery service. Your privacy will be fully protected. This survey does not collect any personally identifiable information. All responses will be kept confidential and used only for research analysis. If you have any questions about this survey, please contact the questionnaire distributor.
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1. What is your age group?
Under 18
18–24
25–34
35–44
45 and above
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2. What is your occupation?
Student
Full-time employee
Part-time employee
Self-employed
Other
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3. How often do you use Ele.me?
Daily
Several times a week
Once a week
Several times a month
Rarely
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4. What type of food do you usually order on Ele.me? (Multiple choice)[Multiple]
Fast food
Chinese cuisine
Desserts / drinks
Healthy meals
Supermarket / groceries
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5. What is your main reason for using Ele.me?
Convenience
Price discounts and promotions
Wide range of restaurants
Fast delivery
Good user interface
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6. Which feature do you use most on Ele.me?
Search function
Reviews and ratings
Coupons / promotions
Membership benefits
Order tracking
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7. How satisfied are you with the delivery speed?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
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8. How satisfied are you with the accuracy of your orders?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
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9. How would you rate the customer service of Ele.me when problems occur?
Excellent
Good
Average
Poor
Very poor
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10. Do you think Ele.me offers good value for money?
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
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11. Have you used other food delivery platforms?
Yes
No
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12. If yes, which platform do you prefer?
Ele.me
Meituan
JD Daojia
Others
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13. What makes you continue using Ele.me?
Habit
Promotions
Better service
Restaurant choices
Membership rewards
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14. Would you recommend Ele.me to others?
Definitely
Probably
Not sure
Probably not
Definitely not
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15. What improvements would you like to see from Ele.me? (Open-ended)
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