顾客早餐满意度调查
Breakfast Survey

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1.
基本信息 Basic information
姓名 Guest Name:
姓名 Guest Name:
邮箱 Email/电话 Phone:
邮箱 Email/电话 Phone:
用餐日期 Meal Date:
用餐日期 Meal Date:
入住日期 Check-in:
入住日期 Check-in:
退房日期 Check-out:
退房日期 Check-out:
房号 Room No. :
房号 Room No. :
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2.

总体来说你的就餐体验可以打多少分?

Overall, how satisfied are you with your most recent breakfast experience?

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3.

背景音乐和用餐环境是否优质舒适?

Did the music concepts and dining environment exceptional, appropriate, top quality?

是/Yes
否/No
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4.

干净,桌椅无灰尘,地板无垃圾/异物

Everything is clean, no dust on tables or chairs, no garbage on the floor

是/Yes
否/No
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5.
  1. 桌椅整齐,餐具齐全且整齐,摆放有讲究,且每个餐位摆放一致

Tables and chairs together, Tableware is complete and neatly placed, exquisite and Consistent

是/Yes
否/No
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6.
  1. 领位员是否主动上前迎接客人并充满热情?

    Did the hostess proactively greet the guests and with a warm welcome?

是/Yes
否/No
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7.
    1. 员工仪容仪表良好

     Associates are well-groomed

是/Yes
否/No
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8.
    1. 员工是否乐于助人并主动介绍餐台的食物?
    2. Did staff helpful & knowledgeable about breakfast?

是/Yes
否/No
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9.
    1. 任何无法辨别的食物或饮品是否均以餐牌清楚标示且餐牌外观洁净一致?
    2. Were any unidentifiable food or beverage items clearly labelled and were the labels 

      clean and uniform in appearance?

是/Yes
否/No
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10.
    1. 在所有客人用餐完毕之后,餐盘是否在三分钟之内清理完毕? 

      Were dishes cleared within 3 minutes of all guests finishing their meals? 

是/Yes
否/No
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11.
    1. 员工是否主动收走不用的盘子,并在收走餐盘前询问您的许可?
    2. Did the server ask your permission and remove unnecessary plate settings promptly from the table?
是/Yes
否/No
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12.
    1. 咖啡/茶水/果汁是否根据需要续上?

      Was coffee/tea/juice replenished as required?

是/Yes
否/No
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13.
    1. 员工是否向您热情的问好与告别?

      Did the server welcome you and farewell to you while you are leaving?

是/Yes
否/No
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14.
    1. 菜品品尝意见

      Food tasting comments

满意/Satisfaction
一般/Fundamental
不满意/Dissatisfaction
15.

希望吃到的菜品

Most favorite dishes

16.

请您对我们的产品和服务提出宝贵的意见和建议

Is there anything else that you would like to share about us?

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