SHEC 2025 Customer Satisfaction Survey-PG-R&D

Dear:


Thank you for participating in this satisfaction survey! Your valuable feedback will help us continuously improve the quality of our products and services.

This survey is expected to take 5 - 7 minutes. Please fill in all the questions truthfully based on your actual experience. For open - ended questions, we look forward to your detailed insights and feelings.

Every feedback will push us to make great progress! Once again, thank you for your support and trust in Shanghai HIGHLY Electrical Appliance.
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1.
Based on your perceived value of our company and other brands in the given dimensions, fill in the appropriate scores in the table.
HIGHLYGMCC
Energy efficiency ratio of Fixed-speed products: 18K and above
Noise of Fixed-speed products: 18K and above
Reliabilityof Fixed-speed products: 18K and above
Adaptability of compressor and air conditioning system of Fixed-speed products: 18K and above
Energy efficiency ratio of Fixed-speed products: 4HP
Noise of Fixed-speed products: 4HP
Reliabilityof Fixed-speed products: 4HP
Compressor adaptability of Fixed-speed products: 4HP
Energy efficiency ratio of Inverter products: 1HP
Noise of Inverter products: 1HP
HIGHLYGMCC
Adaptability of compressor and frequency converter of Inverter products: 1HP
Low-temperature heating performance of Inverter products: 1HP
Maximum refrigeration capacity of Inverter products: 1HP
Energy efficiency ratio of Inverter products: 1.5HP
Noise of Inverter products: 1.5HP
Adaptability of compressor and frequency converter of Inverter products: 1.5HP
Low-temperature heating performance of Inverter products: 1.5HP
Maximum refrigeration capacity of Inverter products: 1.5HP
Energy efficiency ratio of Inverter products: 2-3HP
Noise of Inverter products: 2-3HP
HIGHLYGMCC
Adaptability of compressor and frequency converter of Inverter products: 2-3HP
Low-temperature heating performance of Inverter products: 2-3HP
Maximum refrigeration capacity of Inverter products: 2-3HP
Energy efficiency ratio of Inverter products: 18K and below
Noise of Inverter products: 18K and below
Adaptability of compressor and frequency converter of Inverter products: 18K and below
Low-temperature heating performance of Inverter products: 18K and below
Maximum refrigeration capacity of Inverter products: 18K and below
Service initiative
Professional literacy and capabilities
Response speed to customer needs
Timeliness/effectiveness of quality issue rectification
Ability to respond to changes in customer orders
Timeliness and accuracy of supply (including logistics and distribution)
New product development and promotion speed
Energy efficiency ratio of Fixed-speed products: 18K and above
Noise of Fixed-speed products: 18K and above
Reliabilityof Fixed-speed products: 18K and above
Adaptability of compressor and air conditioning system of Fixed-speed products: 18K and above
Energy efficiency ratio of Fixed-speed products: 4HP
Noise of Fixed-speed products: 4HP
Reliabilityof Fixed-speed products: 4HP
Compressor adaptability of Fixed-speed products: 4HP
Energy efficiency ratio of Inverter products: 1HP
Noise of Inverter products: 1HP
Adaptability of compressor and frequency converter of Inverter products: 1HP
Low-temperature heating performance of Inverter products: 1HP
Maximum refrigeration capacity of Inverter products: 1HP
Energy efficiency ratio of Inverter products: 1.5HP
Noise of Inverter products: 1.5HP
Adaptability of compressor and frequency converter of Inverter products: 1.5HP
Low-temperature heating performance of Inverter products: 1.5HP
Maximum refrigeration capacity of Inverter products: 1.5HP
Energy efficiency ratio of Inverter products: 2-3HP
Noise of Inverter products: 2-3HP
Adaptability of compressor and frequency converter of Inverter products: 2-3HP
Low-temperature heating performance of Inverter products: 2-3HP
Maximum refrigeration capacity of Inverter products: 2-3HP
Energy efficiency ratio of Inverter products: 18K and below
Noise of Inverter products: 18K and below
Adaptability of compressor and frequency converter of Inverter products: 18K and below
Low-temperature heating performance of Inverter products: 18K and below
Maximum refrigeration capacity of Inverter products: 18K and below
Service initiative
Professional literacy and capabilities
Response speed to customer needs
Timeliness/effectiveness of quality issue rectification
Ability to respond to changes in customer orders
Timeliness and accuracy of supply (including logistics and distribution)
New product development and promotion speed
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2.
Please tick your willingness to increase the purchase volume for the brand based on your satisfaction with different brands.
IncreasedRemainedDecreased
HIGHLY
HIGHLY
GMCC
GMCC
*
3.
Please tick your willingness to recommend the brand to others based on your satisfaction with different brands.
IncreasedRemainedDecreased
HIGHLY
HIGHLY
GMCC
GMCC
*
4.

Which company do you think is your first-choice compressor supplier?

HIGHLY
MITSUBISHI
SANYO
RECHI
GMCC
Others
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6.
What is the primary factor in your first-choice compressor supplier decision?
Cost under performance indicators as the primary consideration
Performance under cost trade-off as the primary consideration
Others
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7.
Please rank the price competitiveness of compressors from high to low.
(The better the price competitiveness, the higher the competitiveness. You can directly enter the brand names.)
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8.
Please rank the performance competitiveness of compressors from high to low.
(The better the performance, the higher the competitiveness. You can directly enter the brand names.)
*
9.
Please rank the noise competitiveness of compressors from high to low.
(The lower the noise, the higher the competitiveness. You can directly enter the brand names.)
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10.
Among the compressors currently used by your company, which ones do you think we should learn from?
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11.
Considering the current market and policy environment, which aspects do you think are the most critical for compressor manufacturers to address for comprehensive customer satisfaction?【最少选择1项】
Quality
Cost
Efficiency
Service
Product
Talent
Speed
Scale
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12.
Looking back on 2025, were you satisfied with the cooperation process with us?
Satisfied
Somewhat dissatisfied
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14.
Looking back on 2025, what improvements do you think we have made?
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15.
What is your willingness to increase purchases of our compressors?
Increased
Remained
Decreased
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18.
For compressor manufacturers, which three aspects do you think are the most important manifestations of "technological leadership"?【请选择3项】
Leading industry technical standards in key technologies such as noise, energy efficiency, and reliability
Having perfect technical solutions for matching compressor products with complete machines
Strong patent transformation and application capabilities, creating product differentiation and improving product competitiveness through technological innovation
Focusing on user experience and customer needs (e.g., low cost, miniaturization) and continuously launching personalized solutions
Continuously providing high-quality and reliable energy efficiency improvement solutions
Diverse blue ocean products with wide application fields
Efficient R&D team and R&D capabilities
Fast problem-solving speed and strong response capabilities
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19.
WhichTHREE aspects do you think we need to strengthen the most in "technological leadership"?【排序题】
  • Leading industry technical standards in key technologies such as noise, energy efficiency, and reliability
  • Having perfect technical solutions for matching compressor products with complete machines
  • Strong patent transformation and application capabilities, creating product differentiation and improving product competitiveness through technological innovation
  • Focusing on user experience and customer needs (e.g., low cost, miniaturization) and continuously launching personalized solutions
  • Continuously providing high-quality and reliable energy efficiency improvement solutions
  • Diverse blue ocean products with wide application fields
  • Efficient R&D team and R&D capabilities
  • Fast problem-solving speed and strong response capabilities
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20.
From the perspective of importance and urgency, which three issues do you think we need to solve or to improve the most?
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